Customer Service Representative

• Aug 2021 - Present

Telephone Account Manager

• Apr 2019 - Apr 2021

I currently manage a base of 250+ Business customers. I retain, grow, and manage my accounts while providing them with general and technical support. Key Duties: • Meet and exceed key account management KPI targets. • Up sell and cross sell a suite of Three products including Mobile, Fixed and ICT • Work closely with the support team on customer issues to ensure customer problems are tracked, resolved and followed-up • Use ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied • Daily use of Salesforce • Identify, qualify and quantify potential threats to accounts. Recommend and implement retention action plans • Take ownership of customer's issues or needs to ensure that all aspects are resolved and/or seen through to completion Show less

Customer Support Executive

• May 2018 - Apr 2019

• Resolving customer queries and complaints via phone, email, mail, or social media. • Compiling and distributing the weekly print order and customer labels for The Farmers Journal/The Irish Field/The Irish Country Magazine • Selling/creating/invoicing bundle subscription packages to subscribers. • Managing the archive for The Farmers Journal/The Irish Field/The Irish Country Magazine • Maintaining all internal subscriptions. • Managing the schools programme, we have hundreds of schools signed up. I create accounts, invoice, process payments, organise distribution of resources and I am the point of contact if there are issues with deliveries. • Maintaining customer databases. • Inbound and outbound sales • Organising delivery of customer sign up incentives • Maintaining the online store, processing sales and organising delivery of items Show less

Customer Service Administrator

• Apr 2016 - Apr 2018

I worked in the circulation department of the Irish Times as a customer service administrator. My responsibilities included but were not limited to the following: • Resolve customer queries and complaints via phone, email, mail, or social media. • Running the live chat facility • Achieve KPI targets • Technical support - App point of contact: ios/android/windows • Create new accounts and file order forms. • Issue back issue requests • Maintaining customer databases • Assist with placement of orders, refunds, or exchanges • Sell/Upsell products and services. • Debt collections • Running daily banking and returns • Running daily rounds cards • Running processes to issue upcoming papers Show less

Retentions specialist

• Feb 2015 - Apr 2016

At Sky I worked in the retentions department as a retention specialist. I was consistently one of the top performers on the company's internal leaderboard for KPI scores. I was also chosen to coach and develop new recruits during their training period before they could be left unsupervised. I was the the competitor champion for my team, and I won a SHINE award for my work with another colleague on an internal project. My responsibilities included but were not limited to the following: • Take high volumes of inbound calls in a highly target driven environment involving customer retention • Up selling products/services to existing customers • Resolve customer queries and complaints via phone • Achieve weekly KPI targets • Achieve weekly sales targets • Advise on company information • Place or cancel orders • Assist with placement of orders, refunds, or exchanges • Technical support Show less

Marketing Coordinator

• Jul 2014 - Feb 2015

At Aramark I was the Marketing Coordinator, My duties Included but were not limited to: • Producing marketing promo material • Liaising with suppliers • Liaising with designers for promo materials • Produce weekly bulletin, upload to server and post to sites • Maintaining the internal websites • Adding/deleting/updating material online • Sending livery to all sites and handling any queries or requests from all sites. • Ordering livery from suppliers • Invoicing and maintaining supplies • Site visits to check promo material was in place • Site visits for promotional events • Ad hoc admin work Show less

Marketing/PR/Ecommerce

• Feb 2014 - Jun 2014

Managing and Coordinating the Marketing Strategies within The Step Inn Group. My duties Included but were not limited to: • Managing Social Media accounts • Creating marketing material • Creating and implementing marketing strategies • Creating personalised menus • Web Maintenance & SEO • E-Commerce • Google Analytics • Ordering promotional material • Internal Promotions • Operations Suppport Managing and Coordinating the Marketing Strategies within The Step Inn Group. My duties Included but were not limited to: • Managing Social Media accounts • Creating marketing material • Creating and implementing marketing strategies • Creating personalised menus • Web Maintenance & SEO • E-Commerce • Google Analytics • Ordering promotional material • Internal Promotions • Operations Suppport

Sales and Marketing Administrator

• Aug 2013 - Feb 2014

At Lloyds Pharmacy I worked as the sales and marketing administrator. My duties Included but were not limited to: • Arranging meetings, events, flights • Liaising with suppliers • Produce weekly bulletin, upload to server and post to sites • Maintaining and updating the ecommerce site • Adding/deleting/updating material online • Sending livery to all sites and handling any queries or requests from all sites. • Ordering livery from suppliers • Invoicing and maintaining supplies • Site visits for promotional events • Ad hoc admin work Show less

Sales and Marketing Executive

• Apr 2013 - Jul 2013

The Student Marketing Network is one of Ireland's leading youth marketing organisation's. They work closely with all the major colleges across Ireland and deliver promotions, events, and on site research for clients. • Managing Social Media accounts • Creating marketing material • Creating and implementing marketing strategies • E-Commerce • Google Analytics • Ordering promotional material The Student Marketing Network is one of Ireland's leading youth marketing organisation's. They work closely with all the major colleges across Ireland and deliver promotions, events, and on site research for clients. • Managing Social Media accounts • Creating marketing material • Creating and implementing marketing strategies • E-Commerce • Google Analytics • Ordering promotional material