Experience

GDKN

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Specialist

  • Jul 2014 - Present

  Responsibilities: Working on US / Canada Payroll. • Making sure employees submitting their timesheets on time. • Resolving employees issues arising while submitting timesheet. • Resolving any other query for the employee via call or e-mail. • Finalizing & submitting payroll on weekly & biweekly basis. • Making sure zero error while submitting the payroll. • Creating log-in details for employees for different VMS so that employees submit their timesheet. • Process exit formalities for employees. Show less



GVK EMRI

• Bhopal India

• Associate Partner Sense at GVK EMRI -MP

  • Jul 2009 - Jul 2014

  Responsibilities: • Handling the Emergency Response Centre (Inbound & Outbound Call Centre.) • Handling Team Leads.(3 TLs, 3SMEs & 140 Associates) • Setting of process requirement & getting the desired result. • Responsible for Maintaining Critical Parameters of ERC. • Analysis of ERC Operations, anticipation of trends, issues/ risks and preparation of risk mitigating plans. • Training needs analysis. (Process & Skill development), Initiation of Training programs, Coordinating effective closure training programs. • Manpower Management. • People Management – Issue Resolution/ Resolving People Issues, Concerns (Handling process and people related escalations - conducting daily huddles). Timely closure of Requests/ Complaints as per defined/ Committed TAT. • Performance Review - Review and analysis of performance reports against targets. • Goal Setting for TLs, SMEs & associates. • Mentoring, Coaching and facilitating Associates/ Team Leads for better performance. Skip level meetings with Associates. Additional Responsibilities: • Roster preparation for all the Associates & Team Leaders. • Process Training to new associates & TLs. Process training given to more than 300 Associates. • Soft Skills training of the associates based on verbal communication & handling pressure. • Refresher training (Process & Soft Skills) to all associates on a regular basis. • Training to field operations staff at the time of their joining & during refresher program. • Call audits of associates to check the overall quality of the team. • Leave Management HR Related Activities: • Recruitment of new Associates & TLs. • Hiring & Joining formalities. • Involved in bank account opening formalities etc for new associates. • Maintaining employee database. • Attendance preparation & leave Management. • Payroll Processing. Preparation of Salaries of ERC associates. • Show less