Experience

Milaap

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Associate Product Manager

  • Jul 2022 - Present

• Product Ops Associate

  • Sep 2021 - Aug 2022

  - Involved in re-building the FAQ page - https://faq.milaap.org/hc/en-us- Created a comprehensive internal knowledge base for all business teams at the organization.- Exploring new tools and implementation of the tools/softwares - Provided product solutions to various problems faced by internal teams- Conducted product feature testing and demos on weekly basis

• Senior Associate, Customer Experience

  • Jul 2020 - Aug 2021

  - Involved in training the User Engagement team. - Reviewed responses of associates and providing valuable/actionable feedback to the team - Involved in hiring associates to the User Engagement team - Handling escalations of user queries and ensuring that users have a good experience- Setting up CSAT on the CRM

• Business Operations Analyst

  • Jun 2019 - Jul 2020

  - Interacting with customers and solving their problems over a call and WhatsApp / emails- Review fundraiser campaigns and ensure the campaigns are raising funds for genuine causes- Prevention of fraud and investigation of fraudulent fundraisers. - Audit documents provided by campaign organisers for fund transfer.- Analyse various workflows and provide recommendations for improvement in efficiency



BUMSONTHESADDLE

• India
• Retail
• 1 - 100 Employee

• Ride Leader

  • Jan 2018 - Dec 2019

  - Managing a team of ride leads - Plan and organize weekly shop rides - Promoting weekly events on social media. - Creating content for monthly events. - Frequent interactions with event participations and collecting event feedback from them - Conducting workshops on safety and best practices while cycling - Managing a team of ride leads - Plan and organize weekly shop rides - Promoting weekly events on social media. - Creating content for monthly events. - Frequent interactions with event participations and collecting event feedback from them - Conducting workshops on safety and best practices while cycling



Kreka Sports Technologies Pvt Ltd

• Bengaluru Area, India

• Marketing Executive Consultant

  • Jan 2019 - Jun 2019

  - Creating awareness about the product in the Sports Industry - Providing product feedback and suggestions to development team - Conducting various product demonstrations - Maintaining relationships with stakeholders - Creating awareness about the product in the Sports Industry - Providing product feedback and suggestions to development team - Conducting various product demonstrations - Maintaining relationships with stakeholders



Innov4Sight Health and Biomedical Systems Private Limited

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Assistant to the Chief Executive Officer

  • Jul 2016 - Nov 2018

  - Created operating processes for various projects of the company- Worked closely with Functional Team in establishing workflows- Studied and created a User Guide for the company’s Hospital Information System- Played a key role in helping the company win the Indo-Israel Innovation Challenge 2017- Identified and applied to various events and grants for which the company was eligible to participate in- Performed analysis of product competitors to check product’s viability- Provided back-end support to the sales and marketing team. This included making arrangements for participation in various conferences and expos, preparation of various questionnaires, booking appointments with customers / partners, etc.- Assisted team in key deliverables and activities- Involved in documentation for key fundraising activities of the Company

• Market Research Intern

  • Apr 2016 - Jul 2016

  - Collected relevant hospital information from Cancer Hospitals in India, Bangladesh and Sri Lanka- Helped in generating leads for business development team