Experience

Beeler Construction, Inc.

• United States
• Construction
• 1 - 100 Employee

• Assistant Project Manager

  • Sep 2022 - Present

• Assistant Project Manager

  • Sep 2022 - Sep 2022



COST of Wisconsin

• Jackson, Wisconsin, United States

• Project Manager

  • Sep 2020 - Present



Froedtert Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager

  • Oct 2016 - Aug 2020



Assurant

• United States
• Insurance
• 700 & Above Employee

• Project Manager - Customer Retention Marketing & Test Strategy

  • Jun 2014 - May 2016

  Developed, coordinated, and implemented marketing based process improvements and retention programs to onboard, engage, cross-sell/up-sell, retain, and build loyalty with customers using multiple communication channels.•Coached, developed, mentored, and motivated team of two retention experts to ensure execution of individual tests to improve customer experience across the customer lifecycle.•Collaborated with cross-functional partners to identify retention opportunities based on segmentation profiles and customer insights.•Directed staff and worked with cross-functional partners to ensure that tests were executed on time and within budget.•Managed project risks and removed execution barriers, as needed.•Managed successful transition of tests to appropriate owners within the organization.

• Project Lead - Customer Retention Marketing & Test Strategy

  • Aug 2012 - Jun 2014

  •Created test plans to include thoughtful strategy and approach, execution and post-launch metrics.•Provided guidance to staff when developing and executing test plans including the establishment of tasks and timelines as well as relevant metrics.•Planned and executed the optimization of prioritized outbound call campaigns through leadership of a cross-functional team.•Successfully led rollout of tests when testing efforts yielded a positive outcome.

• Process Solutions Analyst - Customer Retention Marketing & Test Strategy

  • Nov 2007 - Aug 2012

  •Inbound and outbound representative for customer facing test initiatives.•Responsible for the development and measurement of KPIs.•Assisted in the creation of call scripting for customer facing test initiatives.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Senior Specialist - Customer Care Center

  • 2006 - 2007

  •Assisted new and seasoned representatives with questions regarding policies and proper processes/procedures. •Worked through the proper channels and department leads in order to ensure all escalated issues were handled to resolution and in a timely manner. •Assisted in the creation and reporting of a Behavior Action Plan to help three representatives achieve higher production and an increase in Pay for Performance. . •Assisted new and seasoned representatives with questions regarding policies and proper processes/procedures. •Worked through the proper channels and department leads in order to ensure all escalated issues were handled to resolution and in a timely manner. •Assisted in the creation and reporting of a Behavior Action Plan to help three representatives achieve higher production and an increase in Pay for Performance. .