E-Learning Developer II

• Apr 2020 - Present

As an E-Learning Developer, I create and update presentations, learning objects, and documents for Nursing, PTA, and OTA courses. I collaborate with Instructional Designers and Subject Matter Experts to ensure we are providing our students with the best possible educational experience.I utilize Articulate 360 programs such as Storyline and Rise as well as Microsoft Office and Adobe products to create interactive, engaging learning material. I also work within several Learning Management Systems including Canvas and Blackboard.Additionally, I oversee the internal review process to ensure the E-Learning Developer team is meeting quality standards, universal design principles, and ADA compliance. Show less

E-Learning Developer I

• Mar 2019 - Apr 2020

Quality Assurance Analyst and Trainer

• Jun 2015 - Jan 2019

Developed, coordinated, and executed new hire training as well as ongoing training for various departments. Performed interviews, made hiring decisions, and completed onboarding for new employees. Compiled, analyzed, and presented all client complaints in regards to products and services. On a monthly basis completed 30+ hours of training and 125+ evaluations with a primary focus of quality improvement.

Customer Service Representative

• Oct 2014 - Jun 2015

Assisted participants by resolving issues and answering questions in regards to the WebMD Health portal and provided participants with program incentive information telephonically and through email. Completed special projects such as handling escalations, creating training material, reviewing documents and protocol, and assisting co-workers with difficult situations. Mentored incoming Customer Service representatives.

Default Prevention Specialist

• Feb 2014 - Sep 2014

Telephonically counseled and educated student loan borrowers on available repayment and deferment options. Effectively communicated the importance of loan responsibility and consequences of default. Reduced delinquency and secured payments from customers. Provided superior customer service to all borrowers.

Customer Resolution Specialist

• Jun 2013 - Jan 2014

Substitute Teacher

• Sep 2012 - May 2013

Developed a better understanding of adolescents and children while guiding, directing, instructing and disciplining them in a classroom setting. Oversaw classes ranging from kindergarten to twelfth grade, supervised students, implemented lesson plans, maintained classroom control and discipline, ensured the safety and well-being of all students. Developed a better understanding of adolescents and children while guiding, directing, instructing and disciplining them in a classroom setting. Oversaw classes ranging from kindergarten to twelfth grade, supervised students, implemented lesson plans, maintained classroom control and discipline, ensured the safety and well-being of all students.

Assistant, Office of Scholarships and Financial Aid

• May 2010 - May 2012

Processed student loans, mailed financial aid information, assisted with filing. Processed student loans, mailed financial aid information, assisted with filing.