Experience

WeServe

• United States
• Entertainment Providers
• 1 - 100 Employee

• Usher

  • May 2019 - Present

  Politely direct and escort patrons to their seats before and during events. Verify tickets to ensure that patrons are in appropreiate seating areas. Be aware and enforce appropriate house rules. Follow the proper procedures for assisting patrons with disabilities. Resolve any seating disrepancies calmly, with patience and tact. Utilze my customer service skills to ensure that patrons have an enjoyable experience while at the venue. Visually sweep assigned sections for potential safety issues… Show more Politely direct and escort patrons to their seats before and during events. Verify tickets to ensure that patrons are in appropreiate seating areas. Be aware and enforce appropriate house rules. Follow the proper procedures for assisting patrons with disabilities. Resolve any seating disrepancies calmly, with patience and tact. Utilze my customer service skills to ensure that patrons have an enjoyable experience while at the venue. Visually sweep assigned sections for potential safety issues and lost and found items. Show less Politely direct and escort patrons to their seats before and during events. Verify tickets to ensure that patrons are in appropreiate seating areas. Be aware and enforce appropriate house rules. Follow the proper procedures for assisting patrons with disabilities. Resolve any seating disrepancies calmly, with patience and tact. Utilze my customer service skills to ensure that patrons have an enjoyable experience while at the venue. Visually sweep assigned sections for potential safety issues… Show more Politely direct and escort patrons to their seats before and during events. Verify tickets to ensure that patrons are in appropreiate seating areas. Be aware and enforce appropriate house rules. Follow the proper procedures for assisting patrons with disabilities. Resolve any seating disrepancies calmly, with patience and tact. Utilze my customer service skills to ensure that patrons have an enjoyable experience while at the venue. Visually sweep assigned sections for potential safety issues and lost and found items. Show less



Lyft

• Iran
• Internet
• 1 - 100 Employee

• Independent Contractor

  • Apr 2015 - Jun 2018

  Ensured that customers arrived safely and timely to their destination while offering a safe and welcoming ride. Demonstrated ability to deal peacefully with unforeseen circumstances or delays. Used advanced driving techniques to better improve time management and safety. Helped to build a stronger, kinder community with positive social interactions. Unofficial " Ambassador" with recommendations to all of the best tourist attractions, events and restaurants in the city. Ensured that customers arrived safely and timely to their destination while offering a safe and welcoming ride. Demonstrated ability to deal peacefully with unforeseen circumstances or delays. Used advanced driving techniques to better improve time management and safety. Helped to build a stronger, kinder community with positive social interactions. Unofficial " Ambassador" with recommendations to all of the best tourist attractions, events and restaurants in the city.



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Provider Relations Representative

  • Jan 2011 - Oct 2016

  Resolved an average of 350 inquiries in any given week. Identified gaps in the network composition and services to assist network contracting and development teams. Assisted in efforts to enhance the ease of use of the physician portal and future services. Received and reviewed application materials to determine if system of care providers met qualifying criteria for credentialing. Reviewed supporting documents to ensure compliance with the credentialing criteria. Ensured verifications were… Show more Resolved an average of 350 inquiries in any given week. Identified gaps in the network composition and services to assist network contracting and development teams. Assisted in efforts to enhance the ease of use of the physician portal and future services. Received and reviewed application materials to determine if system of care providers met qualifying criteria for credentialing. Reviewed supporting documents to ensure compliance with the credentialing criteria. Ensured verifications were completed withing state, federal and/or internally mandated timeframes. Received and/or gathered information from applicable databases regarding provider quality and performance. Tracked credentialing process and sent provider documentation that credentialing and re-credentialing processes were completed. Educated providers on all recent network processes changes for submitting claims and/or industry updates of ICD-9/ICD-10 codes. Answered questions generated from the weekly & national auto-dialer campaigns to physicians and updated care providers demographics in all applicable databases.

• Project Coordinator

  • Sep 2008 - Dec 2011

  Negotiated rates on Single Case Agreements that reduced 40% of billed charges paid to providers. Identified, coordinated and participated in Network Management relation-building activities and meetings. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Prepared agreements, contracts and invoices and routed them through the signature process. Created weekly and monthly reports and presentations.



Nan McKay and Associates

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Contract Administrator

  • Apr 2005 - Jan 2008

  Successfully managed multiple projects that increased sales revenues from $ 6 million to $8.2 million within 2 fiscal years. Prepared contracts and change orders and implemented quality control standards that resulted in increased efficiency and reduced costs. Worked closely with Management and Sales Teams to develop contract strategies to improve customer satisfaction. Created workflow procedures and tools to effectively manage projects. Became principal point of contact with… Show more Successfully managed multiple projects that increased sales revenues from $ 6 million to $8.2 million within 2 fiscal years. Prepared contracts and change orders and implemented quality control standards that resulted in increased efficiency and reduced costs. Worked closely with Management and Sales Teams to develop contract strategies to improve customer satisfaction. Created workflow procedures and tools to effectively manage projects. Became principal point of contact with federal and local agencies from contract issuance to seminar completion. Calendared and maintained schedules for 22 trainers and consultants located throughout the U.S. Maintained events calendar for several hundred local, regional and national training and consulting events per year. Gathered and verified all logistical information for training and consulting. Show less Successfully managed multiple projects that increased sales revenues from $ 6 million to $8.2 million within 2 fiscal years. Prepared contracts and change orders and implemented quality control standards that resulted in increased efficiency and reduced costs. Worked closely with Management and Sales Teams to develop contract strategies to improve customer satisfaction. Created workflow procedures and tools to effectively manage projects. Became principal point of contact with… Show more Successfully managed multiple projects that increased sales revenues from $ 6 million to $8.2 million within 2 fiscal years. Prepared contracts and change orders and implemented quality control standards that resulted in increased efficiency and reduced costs. Worked closely with Management and Sales Teams to develop contract strategies to improve customer satisfaction. Created workflow procedures and tools to effectively manage projects. Became principal point of contact with federal and local agencies from contract issuance to seminar completion. Calendared and maintained schedules for 22 trainers and consultants located throughout the U.S. Maintained events calendar for several hundred local, regional and national training and consulting events per year. Gathered and verified all logistical information for training and consulting. Show less