Sarah Stermole

Customer Success Manager at WORKetc
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Contact Information
us****@****om
(386) 825-5501
Location
Ballston Lake, New York, United States, US

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5.0

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Angela Dreis

I have the pleasure of working with Sarah on the implementation of Works, Etc at ARE Telecom & Broadband. Sarah is the key to our implementation of this amazing software. She is friendly and professional, always helpful. Her demeanor is perfect for a new client, helping us understand not only the tool but impact that the change has on the ARE Team members. She has helped us understand the impact of google docs on the software. Sarah has also listened very closely to her client and resolves quickly any issues of the software fitting into our company. Bottom line, Sarah is very knowledgeable, very professional and so helpful with the change management aspect as well as the implementation of the software. Sarah would be a welcome addition to any team!

Michelle Slavin

Sarah is a well respected team player who brings a strong work ethic and a solid analytical approach to technical support and provisioning services. She was consistent in stepping up as a leader amongst her peers. She brings sound expertise in project management and boundless energy to any environment. Her thorough understanding of process helps her successfully demonstrate project management excellence. She is an effective communicator who works well with internal and external clients across the provisioning lifecycle and because of her talents and skills, makes a great addition to any team. I thoroughly enjoyed working with Sarah at Vertek.

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Credentials

  • Account Management: Maintaining Relationships
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Asking Great Sales Questions
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Avoiding Common Pitfalls in Customer Success Management
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Business Fundamentals for Customer Success Managers
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Communicating with Executives
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Customer Advocacy
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Customer Experience Leadership
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Customer Retention
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Develop Interpersonal Skills for Inclusive Workplaces
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Engagement Evaluation Best Practices for Customer Success Management
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Engagement Preparation Best Practices for Customer Success Management
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • How to Be Both Assertive and Likable
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • How to Sell on Value, Not Price
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • How to Speak So People Want to Listen
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • How to Think Strategically
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Inclusive Leadership
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Leading a Customer Service Team
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Leading and Motivating People with Different Personalities
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Learning Jira (Cloud Edition)
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Learning Jira Software
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Learning Zoho CRM
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Making Hybrid Teams Work
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Managing Projects with Microsoft 365
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Managing a Customer Service Team
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Managing a Multigenerational Team
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • On-Demand: Zendesk Talk for Agents
    Zendesk
    Oct, 2023
    - Oct, 2024
  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Project Management in Zoho Projects
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Salesforce Essential Training
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Salesforce Tips
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Salesforce for Admins
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Salesforce for Sales Managers
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Salesforce: Sales Automation for Salespeople
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Speaking Confidently and Effectively
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Talking to Customers
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • The 10 Pillars of Customer Experience
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Value Realization Best Practices for Customer Success Management
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Addressing Unconscious Bias as a Leader
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Answering Tough Questions As A Leader
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Building Rapport with Customers
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Customer Service Foundations (2020)
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Foundational Support
    Zendesk
    Sep, 2023
    - Oct, 2024
  • Foundations of Performance Management
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • How to Have Productive One-on-One Meetings
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Project Management Foundations
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Sales: Customer Success
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Sell for Admins
    Zendesk
    Sep, 2023
    - Oct, 2024
  • Sell for Users
    Zendesk
    Sep, 2023
    - Oct, 2024
  • The Manager's Guide to Difficult Conversations
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Zendesk Customer Service Professional Certificate
    Zendesk
    Sep, 2023
    - Oct, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Oct, 2023
    - Oct, 2024
  • Zendesk Support for Agents
    Zendesk
    Oct, 2023
    - Oct, 2024

Experience

    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Success Manager
      • Sep 2012 - Present

      WORKetc is a cloud-based SaaS CRM business management platform founded in 2009 and is headquartered in Sydney, Australia. • Performed software demonstrations for prospective customers and followed up on leads. • Worked with over 60 customers during the onboarding process, conducting discovery calls to understand their process and customize our software for their unique business workflow. • Assisted nearly 300 customers as the lead customer support, including troubleshooting issues and providing training for a CRM product geared to small- to mid-size businesses. • Provided group and individual training to potential and existing customers to improve product adoption. • Implemented 4 major new features and over 100 UI improvements by coordinating with our development team and debugging prior to launch. • Created and maintained over 100 software documents for the customer knowledge base. • Supervised and mentored 2 junior team members to ensure optimal customer interaction. Show less

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Provisioning Specialist
      • Sep 2006 - May 2012

      Worked as one of the lead project managers on new network implementation for a large client with over 1,000 stores. • Prequalified each location for internet service and working with the ISPs to ensure service availability. • Provisioned new circuits and coordinating the installation of the circuit and hardware to each store. • Coordinated installation schedules with vendors and stores to ensure a smooth installation process. • Worked with the installers to activate and turn up the circuit and verify connectivity. • Reported progress to client and senior management. • Maintained detailed records of circuits and networking equipment in the order management system. Show less

    • United States
    • Medical Practices
    • Administrative Assistant to VP of Nursing
      • Feb 2005 - Apr 2006

    • Staffing Specialist
      • Feb 2002 - Feb 2005

Education

  • Champlain College
    BS, Computer & Digital Forensics
    2005 - 2012

Community

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