Experience

Wedding Shoppe, Inc.

• United States
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2020 - Present

  -Directly managing team of 6-10 full- and part-time Customer Service Representatives responsible for customer orders, scheduling, in-store guest service, LiveChat and high-volume call and email customer support. -Optimizing customer service operations including, but not limited to, hiring, training, scheduling,software additions and updates, process documentation, and process improvement.-Overseeing all special orders—averaging 1,500 at a time with 150-250 new orders per week—at eachstage of the fulfillment process to meet or exceed customer satisfaction-Conducting résumé review, phone screening, in-person interviewing, and hiring for all threestore departments-Leading high-performing store sales team through intentional appointment assignments,frequent appointment support and assistance, providing recommendations based on inventoryand individual customer needs, approving discounts, and order entry support Show less

• Customer Service Representative

  • Jul 2019 - Mar 2020

  Served as first level of communication to all customers. Welcomed and assisted customers in store, over the phone, through email and through live chat. Called designers to follow up on orders and successfully handled stock and inventory throughout store. Managed all cash and checks received and managed deposit at end of night. Cross trained within the Bridal and Bridesmaids departments to take appointments as needed.


South Metro Dance Arts Center
• United States
• 1 - 100 Employee
• Ballet Instructor

  • Aug 2018 - Jun 2022

Oregon Department of Human Services
• United States
• Government Administration
• 400 - 500 Employee
• Child/Adult Support Worker

  • Jun 2013 - Mar 2020


Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Host/Host Trainer

  • Aug 2017 - Jul 2019

  Built relationships with guests to provide prompt and welcoming service that best meets requests. Managed wait times while organizing reservations and sustaining rotation of servers at highest volume location in the twin cities metro. Trained new employees Olive Garden's corporate standards in providing communication between management of host stand and guest' needs. Built relationships with guests to provide prompt and welcoming service that best meets requests. Managed wait times while organizing reservations and sustaining rotation of servers at highest volume location in the twin cities metro. Trained new employees Olive Garden's corporate standards in providing communication between management of host stand and guest' needs.



TWIN CITIES BALLET COMPANY

• United States
• Performing Arts

• Administrative Assistant

  • Mar 2018 - May 2019

  Assisted Artistic Directors and Office Assistants with data entry and grant writing. Successfully gained $29,000 in operating support through grants. Served as professional ballet company liaison to Fundraising Committee and assisted with event planning. Assisted Artistic Directors and Office Assistants with data entry and grant writing. Successfully gained $29,000 in operating support through grants. Served as professional ballet company liaison to Fundraising Committee and assisted with event planning.



Diana's Dancewear

• Pointe Shoe Fitter/Sales Associate

  • Oct 2014 - Aug 2017

  Ensured all customers received prompt and courteous service. Maintained stock and appointment schedule, assisted cashiers , and fitted a variety of shoes. Became well versed in types of pointe shoes to assist all dancers to safely execute dancing on pointe. Ensured all customers received prompt and courteous service. Maintained stock and appointment schedule, assisted cashiers , and fitted a variety of shoes. Became well versed in types of pointe shoes to assist all dancers to safely execute dancing on pointe.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Administrative Intern

  • Jan 2014 - May 2014

  Provided administrative support to office and financial planners. Managed files, phones and assisted with data entry. Trained in handling personal and sensitive information. Provided administrative support to office and financial planners. Managed files, phones and assisted with data entry. Trained in handling personal and sensitive information.