Experience

CloudWerx
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Director of Resource Management

  • Aug 2023 - 5 months

Input Output (IOHK)
• Singapore
• Software Development
• 300 - 400 Employee
• Resource Manager

  • Feb 2023 - Aug 2023


Tonic Inc.

• United States
• Advertising Services

• Manager of Operations

  • Feb 2022 - Jan 2023

  Remote As Manager of Operations, some core responsibilities were: • Managing all systems and processes that Tonic uses on a daily basis • Implementing new company policies and SOPs, and ensuring they are followed across the company • Managing hours entry and project forecasting systems, ensuring the accuracy of project hours, forecasting models, and team compliance with time entry policies • Managing Accounts Payable and Accounts Receivable processes • Managing team expenses and… Show more As Manager of Operations, some core responsibilities were: • Managing all systems and processes that Tonic uses on a daily basis • Implementing new company policies and SOPs, and ensuring they are followed across the company • Managing hours entry and project forecasting systems, ensuring the accuracy of project hours, forecasting models, and team compliance with time entry policies • Managing Accounts Payable and Accounts Receivable processes • Managing team expenses and receipt reconciliation • Continually searching for cost savings for the company, initially saving $7,200 annually on unused subscriptions • Review and make improvement suggestions for all Client contracts • Generate and submit invoices for Client contracts and ensure all invoices are paid on time • Organized and streamlined company document storage and password management • Support administrative tasks for the headquarters office as well as company-owned real estate assets • Support payroll process and ensure payroll is completed on time and accurately for salaried and hourly employees in a multi-state environment • Created policies and processes to enhance company score for B-Corporation assessment Show less



SADA

• 1 - 100 Employee

• Resource Manager, Lead

  • Nov 2020 - Jan 2022

  Led the Resource Management Team for SADA Professional Services. Primary responsibilities were to provide oversight to all resourcing and capacity needs, including, but not limited to; Managing all resourcing assignments for all incoming opportunities and active projects, and ensuring we have the capacity to support them. Tracking and communicating resourcing availability assiduously and helping solidify resource and start date commitments. And, upon required unforeseen circumstances, manage… Show more Led the Resource Management Team for SADA Professional Services. Primary responsibilities were to provide oversight to all resourcing and capacity needs, including, but not limited to; Managing all resourcing assignments for all incoming opportunities and active projects, and ensuring we have the capacity to support them. Tracking and communicating resourcing availability assiduously and helping solidify resource and start date commitments. And, upon required unforeseen circumstances, manage resource changes as quickly as possible to avoid costly delivery disruptions. Highlights: • Partnered with Professional Services Practice Leaders and Project Managers to allocate resources based on the requirements for each account and project (over 200 active Projects, averaging ~4 - 12 new Projects/week, and over 200 employees) • Adjusted allocations based on rapidly changing sales forecasts, team capabilities, and project requirements • Ensured our team always had the capacity to support opportunities and projects, identifying resource needs and or excess • Developed best-in-class resource capacity management and forecasting processes • Collaborated with our Operations Team to establish robust technology and tools around these processes • Worked with Sales to understand sales pipeline (pipeline velocity, close rate, etc.) and opportunity priorities to build, maintain, and communicate resource forecasts • Led management and increased utilization and productivity on the Professional Services Teams • Worked with department leads to maintain resource skills matrices, as well as partnering with PeopleOps, to leverage resource planning • Developed robust reporting and KPI dashboards to facilitate resource management, capacity planning, and forecasting Reach out to learn more! Show less



Ogilvy

• United States
• Advertising Services
• 700 & Above Employee

• Resource Manager

  • Feb 2017 - Nov 2020

  Denver, Colorado • Proactively monitor and drive utilization of 100+ employees across multiple office locations and disciplines, avoiding bench time and project delays • Maintain catalog and understanding of core disciplines and skill sets of all employees • Support resourcing of sales pursuits and internal initiatives, while also identifying resourcing needs ahead of time with incoming new business • Partner with other resourcing managers, Finance, HR, and Talent teams for resource sharing and… Show more • Proactively monitor and drive utilization of 100+ employees across multiple office locations and disciplines, avoiding bench time and project delays • Maintain catalog and understanding of core disciplines and skill sets of all employees • Support resourcing of sales pursuits and internal initiatives, while also identifying resourcing needs ahead of time with incoming new business • Partner with other resourcing managers, Finance, HR, and Talent teams for resource sharing and planning • Approve all vacation and other time off while managing coverage plans • Identify and manage freelance engagements • Systematize and regularly report a people-first, data-driven Capacity/Resource Gap Analysis to support the hiring forecast • Proactively gather and report current project status information to inform business decisions • Presenting on resource optimization procedures that would scale across the newly merged Ogilvy USA and consulting with Ogilvy worldwide business units around the resourcing tools and reporting I’ve developed • Created an Agency Nutritional Chart that supports Executive Leadership's business priorities while eradicating the concept of a bench in a fixed fee/project-based business by ensuring alternative allocations for team members during ebbs and flows • Support general Operations tasks, including but not limited to new employee onboarding, basic IT support for employees, weekly and monthly company-wide KPI development, and reporting Show less



newmedia Denver

• Resource Manager

  • Oct 2016 - Feb 2017

  Greater Denver Area Responsible for company-wide resource allocation, project velocity monitoring and communication, and bandwidth availability. Ensuring the appropriate number of resources are on-hand for our current project needs, keeping the new business pipeline in mind as well. Working closely with Directors and Recruiting department to help prioritize hiring and contractor need to be based on bandwidth and forecasting. • Oversaw Resourcing process management from beginning to end • Developed… Show more Responsible for company-wide resource allocation, project velocity monitoring and communication, and bandwidth availability. Ensuring the appropriate number of resources are on-hand for our current project needs, keeping the new business pipeline in mind as well. Working closely with Directors and Recruiting department to help prioritize hiring and contractor need to be based on bandwidth and forecasting. • Oversaw Resourcing process management from beginning to end • Developed best business practices, focusing on resources available and leveraging efficiencies to support continued revenue growth • Prioritized projects and deliverables in partnership with project management and account management staff • Analyzed, documented, and reported on team member's bandwidth and availability and communicated with project management when members have additional availability within a given sprint • Worked closely with the Production team to understand strengths in order to assign proper work to Sr. and Jr. team members accordingly • Worked with the Sales/Account team to distribute new projects appropriately • Worked closely with the Sales/Account team to understand inbound project timing and workload and reconcile against existing projects • Reviewed time sheets and created reports to share with the Leadership on a weekly basis to understand general resource availability and productivity trends across the organization • Created and maintained company-wide forecasting and resourcing projections • Coordinated with Leadership on forecasting for contractors and timing around those needs

• Project Manager

  • Jan 2016 - Oct 2016

  Greater Denver Area • Spearheaded and organized multiple internal processes including, but not limited to; project retrospectives, time reporting, development of the process, and documentation of a new program • Created and executed project plans and revised them as appropriate to meet client's changing needs and requirements • Empowered, motivated, and mentored Project Coordinators, challenging them to develop their professional and technical talents • Conducted project team member reviews annually… Show more • Spearheaded and organized multiple internal processes including, but not limited to; project retrospectives, time reporting, development of the process, and documentation of a new program • Created and executed project plans and revised them as appropriate to meet client's changing needs and requirements • Empowered, motivated, and mentored Project Coordinators, challenging them to develop their professional and technical talents • Conducted project team member reviews annually and at 30, 60, and 90 days from new hire dates • Managed two dedicated production teams' day-to-day operational aspects • Led frequent check-ins with clients and internal stakeholders to communicate progress, demonstrate the operations of web products, and collect feedback where appropriate • Ensured requirements documents were complete, current, and stored appropriately; participated in their creation where necessary • Managed tight Project budgets, monitored daily for overages, and advised the client and internal stakeholders on impending budgetary events • Continually sought out opportunities to increase customer satisfaction and deepen client relationships • Motivated cross-functional team members to work together in the most efficient manner • Mitigated conflict and communication problems by interceding when necessary • Utilized internal software; JIRA, Basecamp, Tempo, Confluence, Google Apps, Slack, and Zoom Video Conferencing • Streamlined Scrum meetings by creating and implementing new documentation • Worked closely with the Chief Operations Officer and Director of Project Management to determine and implement best practices and processes for development strategy



CauseLabs

• United States
• Professional Services
• 1 - 100 Employee

• Director of Marketing

  • Oct 2015 - Dec 2015

  Remote (Telecommute) • Proactively built and managed the previously nonexistent marketing department at CauseLabs by implementing standard operating procedures, introducing new and improved marketing initiatives and strategies and provided creative solutions to difficult marketing challenges • Provided short- and long-term marketing goals by directing market research collection, analysis, and interpretation of market data • Facilitated deep customer interviews, discovery, and market analysis • Planned… Show more • Proactively built and managed the previously nonexistent marketing department at CauseLabs by implementing standard operating procedures, introducing new and improved marketing initiatives and strategies and provided creative solutions to difficult marketing challenges • Provided short- and long-term marketing goals by directing market research collection, analysis, and interpretation of market data • Facilitated deep customer interviews, discovery, and market analysis • Planned and managed conferences, trade shows and speaking opportunities, including preparatory marketing campaigns and follow-up metrics • Managed CauseLabs' Brand Identity and redesign • Led the marketing team, who were responsible for the bulk of outward messaging-- understanding each team member's strengths and weaknesses, and incorporated these individuals highly effectively • Ensured that the Business Development Team and the Marketing Team were familiar with the overall marketing strategy, messaging, brand identity, etc. • Collaborated alongside with CEO for final decisions on Strategy

• Project Manager

  • Jun 2014 - Dec 2015

  Remote (Telecommute) • Managed and delivered multiple work streams for various types of digital projects within multiple accounts (e.g. Android, iOS, Website development, CMS and API projects) to agreed scope, timings, budget and quality utilizing Agile methodologies throughout the software development lifecycle - Managed the following Accounts: LEGO, Moneythink, Follett, MyPath, Engaged Public and Better Business Bureau • Reviewed project budgets and resolved discrepancies, requirements gathering… Show more • Managed and delivered multiple work streams for various types of digital projects within multiple accounts (e.g. Android, iOS, Website development, CMS and API projects) to agreed scope, timings, budget and quality utilizing Agile methodologies throughout the software development lifecycle - Managed the following Accounts: LEGO, Moneythink, Follett, MyPath, Engaged Public and Better Business Bureau • Reviewed project budgets and resolved discrepancies, requirements gathering, oversaw project teams and client deliverables • Demonstrated resource management skills in assigning project team members and freelance resources • Facilitated and lead daily Scrum meetings • Coordinated Quality Assurance testing and assisted in testing efforts • Encouraged and facilitated collaboration -- Set up projects on internal programs to provide full visibility and empower the team to collaborate independently • Provided exceptional client relations support with clear communication and timely projects status updates and always exceeded client’s expectations • Analyzed areas of a project that could potentially throw the delivery off track, logged risks and created mitigation plans and actively mitigated against them • Proven Ability to Fight Scope Creep • Managed a full understanding of the workings and needs of accounts partnered with, along with a good understanding of their definitions and their core characteristics • Ensured that internal and client sign-offs were obtained on all key project deliverables, and maintained an audit trail • Effectively managed conflicts and issues • Ensured success and the quality of completion of projects on time and within budget • Evaluated revenue opportunities • Organized and attended a variety of partner workshops • Planned and managed biannual corporate conferences



Computronix

• United States
• Software Development
• 100 - 200 Employee

• Marketing Manager

  • Oct 2013 - Jun 2014

  Greater Denver Area • Designed, created and delivered marketing strategy, programs and “blitzes” to support new sales and existing client expansion of Computronix products and services • Monitored changes in Computronix’ target market environment to serve the current and future objectives of the marketing plan and strategy • Planned and managed annual U.S. corporate event • Planned and managed various industry trade shows and conferences, including preparatory marketing campaigns and follow-up metrics… Show more • Designed, created and delivered marketing strategy, programs and “blitzes” to support new sales and existing client expansion of Computronix products and services • Monitored changes in Computronix’ target market environment to serve the current and future objectives of the marketing plan and strategy • Planned and managed annual U.S. corporate event • Planned and managed various industry trade shows and conferences, including preparatory marketing campaigns and follow-up metrics • Provided reports which track market trends, competitor activities, new products, and pricing • Developed sales presentation materials and marketing brochures • Recommended, created and maintained corporate name recognition and branding • Tracked important events and delivered press releases to target audiences • Conducted prospect research • Developed initial relationship with, and enhanced existing connections, with prospects, including elected officials and public sector prospects • Assisted in new and existing sales efforts, including pre-meeting preparation and follow-up communication through the project award Show less



Heritage College & Heritage Institute

• United States
• Higher Education
• 100 - 200 Employee

• Social Media Manager & Marketing Coordinator

  • Sep 2010 - Oct 2013

  Greater Denver Area • Developed and maintained successful social media and marketing strategies to create positive customer engagement and drive leads • Led a Social Media team of representatives from various campuses • Managed Facebook ads and assisted Marketing Director with SEM and SEO efforts • Managed online reputation • Conceptualized and implemented grassroots campaigns, TV, radio, and print ad campaigns • Created, implemented and analyzed for effectiveness various social media… Show more • Developed and maintained successful social media and marketing strategies to create positive customer engagement and drive leads • Led a Social Media team of representatives from various campuses • Managed Facebook ads and assisted Marketing Director with SEM and SEO efforts • Managed online reputation • Conceptualized and implemented grassroots campaigns, TV, radio, and print ad campaigns • Created, implemented and analyzed for effectiveness various social media campaigns • Analyzed campaigns for effectiveness • Executed A/B split tests for lead-generation forms, advertising campaigns, and landing pages • Updated corporate website with HTML coding • Designed and executed print ads, promotional materials, and landing pages • Created and implemented new corporate identity Show less



Standard Sales / Budweiser

• Contemporary Marketing Manager

  • Jul 2009 - Aug 2010

  Colorado Springs, Colorado Area • Created, scheduled and executed innovative promotions • Organized events and consumer involvement to generate sales and educate brand audiences • Managed trade spending and promotional budget for 23 accounts on and off-premises • Resident social media expert who developed and implemented successful campaigns to create positive consumer engagement while driving sales to products • Managed 23 accounts • Made weekly sales calls and site visits to all accounts •… Show more • Created, scheduled and executed innovative promotions • Organized events and consumer involvement to generate sales and educate brand audiences • Managed trade spending and promotional budget for 23 accounts on and off-premises • Resident social media expert who developed and implemented successful campaigns to create positive consumer engagement while driving sales to products • Managed 23 accounts • Made weekly sales calls and site visits to all accounts • Positioned and installed Point of Sale placements • Assisted with merchandising • Hired, trained, and supervised brand ambassadors • Produced promotional videos Show less



Up With People

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• National Field Marketing & Events Manager

  • Apr 2008 - May 2009

  United States • Developed and implemented new and innovative promotions strategies • Created and delivered presentations • Secured logistics, including; Promotions, staff hotels, facilities, meals, transportation, host families, community service projects, regional learning activities, and admission opportunities • Developed and maintained relationships with outside constituencies • Trained and managed student interns • Maintained sponsor relations to ensure all agreements and… Show more • Developed and implemented new and innovative promotions strategies • Created and delivered presentations • Secured logistics, including; Promotions, staff hotels, facilities, meals, transportation, host families, community service projects, regional learning activities, and admission opportunities • Developed and maintained relationships with outside constituencies • Trained and managed student interns • Maintained sponsor relations to ensure all agreements and expectations were fulfilled • Increased sponsorship engagement and revenue • Wrote and delivered press releases • Coordinated communications with local alumni • Delivered weekly progress reports to Tour Manager • Oversaw and managed strict budgets • Completed City Reports • Worked closely with Up with People headquarters, road staff and participants to ensure success • Created promotional materials and corporate logos Show less



The Art Institute of Colorado

• United States
• Education Administration Programs
• 1 - 100 Employee

• Peer Mentor

  • Mar 2007 - Jul 2008

  Denver, CO • Developed techniques to motivate students • Tutored effective time-management, facilitative interpersonal communication, and good study habits • Organized events • Designed and implemented promotional materials and informative materials for Student Affairs • Active member of Student Leadership Academy



Cold Stone Creamery

• Restaurants
• 700 & Above Employee

• Marketing Representative

  • Aug 2002 - Jun 2006

  • Developed fundraising opportunities • Originated partnerships with local schools and businesses • Created innovative promotions, i.e. Waffle Cone Wednesdays • Planned and managed events • Designed promotional materials • Managed store operations, including training new employees