Experience

Olympus Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Information Technology Delivery Manager

  • Apr 2022 - Present

  Manage IT vendors, budget, and procurement Manage Office Facilities and Mailroom Triage and assign customer requests, ensuring business & development prerequisites are met. Build and maintain positive and productive working relationships with customers Analyze and report delivery metrics including resources, time, quality, and business support (SLAs) to upper IT management Manage Business and Quality Assurance Analysts to provide direction, guidance, and support. Coordinate developer, vendor, partner, and sponsor resources to ensure timely deliveries. Ensure that team maintains high level of competence and operational excellence Work with IT upper management to create and maintain best practices (processes, procedures, and documentation) Show less



Olympus Insurance Company

• IT Operations Specialist/SR. Business Analyst

  • May 2018 - Apr 2022

  Analyze various needs of the organization by leveraging systems to improve processesAssist business units with system changes or developments Recommend best practices to processes and workflow for department units and organizationCommunication Specialists- Implement and manage call center system, wireless devices,and premises-based phone systemProcurement of IT related equipment and subscriptionsCoordinate IT setup for large projectsIT lead during Catastrophe Jira/Atlassian Administrator Systems AdminstratorQuality Assurance testingHelpdesk coordinator Back Office projects to streamline office procedures and costs. Show less

• Policy Services Manager

  • Jun 2015 - May 2018

  Develop and implement departmental procedures and team building techniquesManage daily staff in service centerBuild and maintain relationships with Agency Partners Manage agent and customer disputes and resolutionsManaging data processing for Assumptions and policy processing



Harbor Insurance is now Acentria Insurance

• Insurance
• 1 - 100 Employee

• Personal Lines Manager

  • Oct 2013 - Jun 2015

  Develop and implement departmental procedures and team building techniques Manage daily staff in personal lines department over 2 offices Oversee location; responsible for office set-up, location, and staff Build and maintain relationships with Insurance companies and staff Knowledge of guidelines for multiple insurance carriers in standard and surplus markets Manage customer disputes and resolutions Budget analysis of department revenue, losses, retention, and expenditures Acquisitions- transferring data, talent recruitment, lead on merging offices Show less



Brown & Brown of FL-Palm Beach

• Personal Lines Manager

  • Nov 2009 - Oct 2013

  Manage a department that specializes in personal insurance with a focus on high net worth accounts. Built a solid record of achievement through increasingly responsible financial positions - Responsible for thorough, annual review of client files with needs Based, Best Practices Approach Utilized. · Performed Quarterly Control Audits. · Cross-Selling Approach Implemented with all accounts to maintain a high-level of Retention. Selected Accomplishments · Structure and implement departmental procedures · Responsible for implementing practices to retain accounts and obtain new clients Show less



Brown & Brown Insurance

• United States
• Insurance
• 700 & Above Employee

• Account Manager

  • 2007 - 2009



Allstate Insurance Agency

• Insurance
• 700 & Above Employee

• Account Manager

  • 2001 - 2007