Sales & Relationship Manager

• Jun 2020 - Present

Education Program Manager

• Jan 2017 - Mar 2020

Managed training lab by coordinating schedules for internal training, wholesale accounts, professional certification, public classes, and events Developed onboarding training program and class materials for coffee professionals Oversaw sales and customer service related to classes and space rentals Taught Sensory Skills and Green Coffee modules of the SCA Coffee Skills Program Lead staff sensory exercises and participated in quality control Supported production, sales, marketing, and retail operations teams as necessary in a cross-functional startup environment Show less

Quality Control Manager

• Jan 2014 - Dec 2016

Oversaw cupping results internally and responsible for client follow-upDaily communication with suppliersLiaison between trading and logistics teamsAssisted trade desk with purchase and sale contract entryAssisted clients with traceability and sustainability initiatives Developed training manual for Lab and Trading Assistant positions

Trading Assistant

• Jun 2013 - Dec 2013

Familiarized with various grades of commercial and specialty coffeeLogged, roasted, and set-up cupping table for 20 to 50 green coffee samples per dayPrepared outgoing samples for clientsLearned green coffee contracts and supply chain/logistics terminology

Assistant Manager / Barista

• Aug 2010 - Jun 2013

Managed staff by providing consistent guidance and support in addition to delegating duties Responsible for recording daily revenue and overseeing assets of a 4,900 sq ft space Maintained focus in a fast-paced environment under pressure Ensured repeat business through friendly and attentive customer service Managed staff by providing consistent guidance and support in addition to delegating duties Responsible for recording daily revenue and overseeing assets of a 4,900 sq ft space Maintained focus in a fast-paced environment under pressure Ensured repeat business through friendly and attentive customer service

Sales & Marketing Associate

• Jan 2013 - May 2013

Styled and photographed merchandise for social media marketing Assisted in store event promotion and sales Styled and photographed merchandise for social media marketing Assisted in store event promotion and sales

Communication & Media Intern

• May 2012 - Aug 2012

Assisted executive director in managing Wordpress web content Developed copywriting skills involving press releases and grant support letters Designed and distributed print materials Assisted executive director in managing Wordpress web content Developed copywriting skills involving press releases and grant support letters Designed and distributed print materials

Summer Team Member

• Jun 2008 - May 2010

Operations of dining and recreation facilities Maintaining lodging facilities Operations of dining and recreation facilities Maintaining lodging facilities

Administrative Assistant

• Sep 2006 - May 2008

Managed web database and updated product information Assisted in organizing inventory, answering phones and packing orders Learned to work independently Managed web database and updated product information Assisted in organizing inventory, answering phones and packing orders Learned to work independently