Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Jul 2021 - Present

  • Tripled my client contract value (+$8 million annually) in 1 year through strategic account management, planning, and executing successful RFP response • Curate impactful client presentations with meaningful messaging for a variety of topics like Product Enhancements, Business Performance, and Consultative Sales • Organize unique curriculum and cross-functional meetings with my client, including one-of-a-kind working sessions between external and internal partners to further drive client satisfaction and proactively address issues • Improving client relationship through precise communication, actionable deliverables, and demonstrated accountability • Prepare and conduct Quarterly Business reviews with key stakeholders, where my client once shared "this is the most strategic QBR we've ever had!" • Ensure adherence to contracts and initiated additional amendments/documentation as needed • Oversee successful SLA metrics in partnership with internal teams, where we've consistently exceeded our benchmarks • Collaborate cross-functionally with teams to create solutions to evolving problems • Demonstrate strong Product knowledge and coordinate additional support with subject matter experts as needed Show less



STRIVR

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Apr 2021 - Jul 2021

  • Partnered with Fortune 500 customers, including Walmart, to launch pilot Virtual Reality learning programs within their organizations and ensure successful program adoption• Owned and manage several customer accounts as their dedicated Customer Success Manager• Provided meaningful data deliverables to measure progress toward client objectives and show ROI on Strivr’s product• Planned, coordinated, and created presentations for key business reviews for clients• Managed realistic customer expectations and timelines around deployment details, program launches, and contractual commitments• Oversaw large hardware deployments to clients with locations across the United States and Canada and proactively organize key information to ensure successful deliveries• Collaborated with internal teams to create long-term customer strategies and thoughtfully executed those goals on a day-to-day basis• Managed and escalated client concerns as needed and quickly resolve the situation by looping in necessary internal/external parties Show less

• Associate Customer Success Manager

  • Nov 2019 - Apr 2021

  • Supported Sr. CSMs with managing large customer accounts by providing data deliverables,project managing deployments, and handling customer communications• Oversaw various customer projects, including new content deployments and large-scale hardware replacements• Enhanced account organization by migrating information to Salesforce, introducing quarterly audits, and documenting key information• Escalated urgent issues internally and looped in necessary parties whenever customer deliverables were jeopardized • Travel onsite to customer locations for quarterly check-ins and in-person Business Reviews Show less

• Operations Associate

  • Sep 2018 - Nov 2019

  • Oversaw and executed customer deployments all over the United States• Improved operational efficiency and generated savings by switching suppliers and negotiating new terms• Procured hardware, managed supplier relationships, structured deployment timelines, and organized logistics and inventory• Launched first international customer deployment and organized all logistics for overseas shipments

• Operations Intern

  • Jul 2018 - Sep 2018



Square D by Schneider Electric

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Purchasing Intern

  • Apr 2017 - Dec 2017

  • Added efficiency to existing processes by improving on-time delivery of supplies from 96% to 98% • Negotiated with suppliers to reduce inventory costs by approximately $5,000 • Initiated supply base rationalization for various parts, reducing sourcing risk through either dual-sourcing or supplier consolidation • Coordinated team-building and orientation exercises for a diverse group of interns as selected Intern Ambassador • Added efficiency to existing processes by improving on-time delivery of supplies from 96% to 98% • Negotiated with suppliers to reduce inventory costs by approximately $5,000 • Initiated supply base rationalization for various parts, reducing sourcing risk through either dual-sourcing or supplier consolidation • Coordinated team-building and orientation exercises for a diverse group of interns as selected Intern Ambassador