Sarah Kilby
Director of Production at Mythic Table- Claim this Profile
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Topline Score
Bio
Tyler Higgs
A position overlooked too often I think, Sarah's role as our studios community manager has shown how constructive feedback, giving players a sense of community, and allowing players to see the results of their feedback as it makes its way to the team and back into the game is so essential in the fast growing social games market. She does more then just work with the community to find out what they want to see, what they like or don't like, she merges their feedback and delivers it to the team constructively so that we can determine how to carry out and use what the community wants from our game experience. Thought the many viral channels that our games and apps flow through, she is on top of them with our players, our customers getting them the best possible game experience. She is a great community manager, office manager and co-worker!
Justin Nearing
Sarah has been a driving force on our team. She is highly personable, both with the team, and while interacting with our customers. She is good natured, always willing to help, and never afraid to ask for help either. She consistently shows her commitment through her actions, and has become a cornerstone of our team.
Tyler Higgs
A position overlooked too often I think, Sarah's role as our studios community manager has shown how constructive feedback, giving players a sense of community, and allowing players to see the results of their feedback as it makes its way to the team and back into the game is so essential in the fast growing social games market. She does more then just work with the community to find out what they want to see, what they like or don't like, she merges their feedback and delivers it to the team constructively so that we can determine how to carry out and use what the community wants from our game experience. Thought the many viral channels that our games and apps flow through, she is on top of them with our players, our customers getting them the best possible game experience. She is a great community manager, office manager and co-worker!
Justin Nearing
Sarah has been a driving force on our team. She is highly personable, both with the team, and while interacting with our customers. She is good natured, always willing to help, and never afraid to ask for help either. She consistently shows her commitment through her actions, and has become a cornerstone of our team.
Tyler Higgs
A position overlooked too often I think, Sarah's role as our studios community manager has shown how constructive feedback, giving players a sense of community, and allowing players to see the results of their feedback as it makes its way to the team and back into the game is so essential in the fast growing social games market. She does more then just work with the community to find out what they want to see, what they like or don't like, she merges their feedback and delivers it to the team constructively so that we can determine how to carry out and use what the community wants from our game experience. Thought the many viral channels that our games and apps flow through, she is on top of them with our players, our customers getting them the best possible game experience. She is a great community manager, office manager and co-worker!
Justin Nearing
Sarah has been a driving force on our team. She is highly personable, both with the team, and while interacting with our customers. She is good natured, always willing to help, and never afraid to ask for help either. She consistently shows her commitment through her actions, and has become a cornerstone of our team.
Tyler Higgs
A position overlooked too often I think, Sarah's role as our studios community manager has shown how constructive feedback, giving players a sense of community, and allowing players to see the results of their feedback as it makes its way to the team and back into the game is so essential in the fast growing social games market. She does more then just work with the community to find out what they want to see, what they like or don't like, she merges their feedback and delivers it to the team constructively so that we can determine how to carry out and use what the community wants from our game experience. Thought the many viral channels that our games and apps flow through, she is on top of them with our players, our customers getting them the best possible game experience. She is a great community manager, office manager and co-worker!
Justin Nearing
Sarah has been a driving force on our team. She is highly personable, both with the team, and while interacting with our customers. She is good natured, always willing to help, and never afraid to ask for help either. She consistently shows her commitment through her actions, and has become a cornerstone of our team.
Experience
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Mythic Table
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Production
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Mar 2022 - Present
Supported the growth of a start-up that is developing a virtual tabletop for Role-playing GamesCreated Milestones and Issues in GitlabCreated walk-throughs on Wiki for how to do common tasks Worked closely with developers to identify of any bottlenecks and pain points
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Director Of Communications
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Oct 2019 - Mar 2022
Reached out to industry professionals about what we are doing with Mythic Table. Tracked correspondence using BasecampHelped support our Kickstarter and ran contests through social mediaWrote a monthly Newsletter via Mailchimp to 2300+ subscribersCrafted competitive analysis
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Blackbird Interactive, Inc
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Vancouver, Canada Area
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Community Manager
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Mar 2012 - Apr 2013
Oversaw a Beta for our game Relayed player feedback to the Dev Team Met with players in person Created Dev Diary Represented the studio at live gaming events Researched and selected CRMs Worked closely with development team and artists Oversaw a Beta for our game Relayed player feedback to the Dev Team Met with players in person Created Dev Diary Represented the studio at live gaming events Researched and selected CRMs Worked closely with development team and artists
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East Side Games
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Canada
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Computer Games
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100 - 200 Employee
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Community Manager & Social Media Manager
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Dec 2009 - Apr 2012
Major Achievements: Helped to grow ESGs gaming community to over 850,000 unique Fans and 200k daily visitors Was sole Community Manager for 15+ Facebook games Created marketing initiatives and Social Media Management documentation Maintained forums and distilled player feedback for the design team Managed a team of QA and Customer Service Reps Wrote and edited in-game copy Ran social media campaigns Assisted with press releases and targeted ad campaigns Represented Studio at gaming events, such as Social/Mobile Meetups and the Canadian Video Game Awards Wrote targeted fan mail-outs and compared email click-through rates with analytics Show less
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Customer Support Representative and Call Center Point of Contact
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May 2007 - Mar 2009
Responded to an average of 80 emails daily Was promoted to take escalated calls that came in through the Call Center Wrote templates for problem gambling issues Reported any outstanding software issues to Full Tilt Poker Responded to an average of 80 emails daily Was promoted to take escalated calls that came in through the Call Center Wrote templates for problem gambling issues Reported any outstanding software issues to Full Tilt Poker
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Education
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Holy Cross Catholic Secondary School
High School Diploma
