Experience

Bristol Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Sales, Renewals & Home Movers Advisor

  • Nov 2018 - Present

• Business To Business Advisor

  • Apr 2019 - Aug 2019



Echo (TUPE to Bristol Energy)

• Sales & Renewals Advisor

  • Feb 2018 - Nov 2018

  • Answering inbound sales and renewals calls.• Advising customers on energy prices, energy advice and answering any questions or queries they may have.• Delegating the incoming sales and renewals emails throughout the team, ensuring they were always answered within SLA.• Managing projects outside of my remit.• Adhering and working to achieve both individual and team targets.• We were TUPEED over to Bristol Energy



ethicall

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Telephone Fundraiser

  • Sep 2014 - Sep 2018

  • Telephone fundraising on behalf of several well-known charities and clients including RSPB, Water Aid, Centrepoint, Friends of the Earth, Battersea Dogs & Cats Home amongst others. • I would consistently exceed both individual and overall targets and would often be called upon to help campaigns that weren’t performing to target. • I received second place for most money raised £71,594.88 from January 2016 – January 2017 • I excelled at building rapport and engaging with both existing and potential supporters



RAC

• United Kingdom
• Vehicle Repair and Maintenance
• 700 & Above Employee

• Customer Service, Renewals and Inbound Sales

  • May 2014 - Aug 2014

  • Advising customer on any queries, mid-term changes and carrying out general administrative tasks as well as taking payments.• Delivering each call to a high standard and actively listening for any crucial details • Having a wide knowledge of all products and services available• Finding the solution to problems quickly and accurately.