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Bio

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Experience

    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Product Owner
      • Mar 2022 - Present

    • Lead Service Management Analyst
      • Mar 2017 - Mar 2022

    • Senior Service Management Analyst
      • Mar 2014 - Mar 2017

    • Service Management Analyst
      • Oct 2012 - Mar 2014

      Service Management - primarily Configuration Management, Incident & Problem Management, Change Management and Request Management.

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Business Risk Coordinator
      • Apr 2011 - Sep 2012

    • Senior Customer Service Representative
      • Aug 2008 - Apr 2011

      Gained ICS Communications Award 02/2011

    • Customer Service Representative
      • Jun 2006 - Aug 2008

Education

  • St. Augustine's R.C. High School

Community

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