Office Manager

• Sep 2019 - Present

Client Specialist

• Jun 2019 - Sep 2019

Office Manager

• Mar 2017 - Feb 2019

Hired by this family-owned business to establish new processes in order to streamline operations, financial systems and employee tracking. Reported directly to CEO/Owner and managed front-office staff. Achievements include: -Successfully overhauled, organized, and managed all front-office operations, by: redesigning sales processes, forms and tracking lists for production designers, installed new computers/software for efficient order and invoice tracking, established order pick-up and delivery protocols and created new process/training materials as required. -Reduced AP by over $160K by implementing new process for tracking and collecting past-due invoices, including creation of real-time process for input of AR into QuickBooks and scheduling/making calls to past due Clients. -Responsible for the daily/weekly/monthly bookkeeping in QuickBooks, including creation of financial reports for the Owners and Sales team. -Managed day-to-day work flow of design and production teams, ensuring each job moved through the shop in a timely, efficient manner. -Accurately monitored vacation/sick time for employees to ensure office policies were being properly followed. -Proactively helped with over the counter sales and general Client management.

Director Of Operations

• Feb 2008 - Mar 2017

Promoted through the organization from Administrative Assistant (’08 -’10), to Executive Assistant (’10 -’14) and then Director of Operations (’14 -’17). Diligently worked as valued team member in this large community non-profit serving more than 75,000 citizens and 3,000 businesses. Highly capable of working across multiple functions and constituencies, achievements include: -Proven track record of managing 3 successful 3rd Party financial audits of the Chamber, including collaborating with CPA firm, managing documentation flow and internal updates to Board Chair & Finance Chairs. -Meticulously maintained bookkeeping system in QuickBooks, including AP/AR, payroll and all employee benefits. Included creating a new 3 point verification process for check writing and commission payables to ensure accountable transparency. -Created the Chamber’s Annual Report for 3 years — always on time and under budget, with outstanding reviews from members, Board Chair and staff. Included original writing, editing of article submissions, document creation using InDesign and full oversight of print production. -Responsible for eCRM program of monthly newsletters, e-blasts, and weekly updates to Members. Included creation of templates, sourcing/editing content, list management and performance analytics, via Constant Contact. -Created Chamber Facebook page, included creating & promoting events, and preparing post performance analytics. -Led cross-functional activities for multiple Committees. Responsibilities included partnering with Finance Director on Chamber’s annual operating budget, bi-annual event planning and execution for various Committees, and volunteer resourcing/ tracking for 150 volunteers. -Responsible for transition from old to new offices, included authoring RFP’s for contractor/design firms, working with the President to vet all submissions, project timing, budget tracking from start to finish, oversight of all 3rd party activities.

Administrative Staff

• 2000 - 2007

Palmetto First Mortgage, South Carolina Administrative Assistant / Jan 2007 — Aug 2008 Schurl Knight and Rivers Law Firm, South Carolina / Real Estate Paralegal / May 2003 — March 2004 Beachcomber Real Estate & Vacation, South Carolina / Administrative Assistant / Jan 2000 — May 2003 Mastered key administrative functions and real-time problem solving skills at each of these positions. Also learned to effectively work with various levels of colleagues, cross-functional teams and firm Clients in these businesses.