Media and External Communications Specialist

• Apr 2021 - Present

Stakeholder and Media Manager

• Apr 2019 - Apr 2021

Media and Campaigns Officer

• Apr 2017 - Apr 2021

Plan, manage and deliver the Telecommunications Industry Ombudsman’s engagement with stakeholders through media relations and campaigns.

Digital Communications Officer

• Oct 2014 - Apr 2021

- Drive innovation and strategy in social media and create engaging digital/multimedia content- Maintain and enhance the TIO’s website and improve mobile presence- Ensure TIO’s online presence meets and remains relevant to the requirements of both internaland external stakeholders- Manage and/or coordinate the publishing of all online material, including its review and approval- Work within the Communications team to deliver effective online communication practice andprocesses- Be the subject specialist on online and digital issues- Contribute to TIO online business strategies and objectives, by ensuring the alignment of onlineplanning with the TIO communication strategy and strategic goals- Continuously review the performance of online initiatives against benchmarks and makerecommendations for improvements, and- Coordinate benchmarking and key performance indicators for TIO online communication.

Public Relations Consultant

• Feb 2012 - Oct 2014

Deliver communication campaigns across channels that include public relations, corporate communication, media relations, event management, social media and marketing communication. Coordination of client media-related activities through the development of relationships, messages and tools needed to execute effective media strategies. Deliver communication campaigns across channels that include public relations, corporate communication, media relations, event management, social media and marketing communication. Coordination of client media-related activities through the development of relationships, messages and tools needed to execute effective media strategies.

Communication Consultant and Digital Content Management

• Feb 2012 - Oct 2014

Deliver communication campaigns across channels that include public relations, corporate communication, media relations, event management, social media and marketing communication. Coordination of client media-related activities through the development of relationships, messages and tools needed to execute effective media strategies. Deliver communication campaigns across channels that include public relations, corporate communication, media relations, event management, social media and marketing communication. Coordination of client media-related activities through the development of relationships, messages and tools needed to execute effective media strategies.

Communication & Events Manager

• Sep 2006 - Jan 2012

Manage member communication platforms including website, eNews letter, and providing editorial assistance with the association magazine. Managed meetings and events including member meetings, AGM and international industry association conference. Manage member communication platforms including website, eNews letter, and providing editorial assistance with the association magazine. Managed meetings and events including member meetings, AGM and international industry association conference.

Creative Director

• Dec 2003 - Dec 2004

Driving, generating and delivering marketing and entertainment ideas for this hospitality venue. Driving, generating and delivering marketing and entertainment ideas for this hospitality venue.