QA Analyst

• Oct 2021 - Present

Ensured that agreed upon policies and procedures were being continually upheld by all agents in a particular program. I aimed to provide specific, actionable feedback to agents and, if applicable, the agent’s leader. Tracked quality-specific trends within each program and communicated these trends with senior leadership if needed.

Case Manager

• Apr 2020 - Oct 2021

Played a vital role in assisting to get patients on life-altering, and at times, life-saving medications. In this role, I have served as a liaison between HCP Office, patient and/or caregiver, insurance company, and other involved parties, in an effort to maintain cohesion and efficiency. To note, throughout this time I have supported the launch of four specialty medications into the CoverMyMeds environment.

Account Coordinator - Hub Express

• Dec 2019 - Apr 2020

Provided exceptional support via outbound calls to users to assist in the prior authorization (PA) process, and identified errors and potential PA abandonment - in turn, offered solutions to users as a method to help patients get the medications they need to live healthy lives.

Account Specialist

• Mar 2019 - Dec 2019

Worked on an ever-changing team to help communicate with provider’s offices and insurance companies to ensure that patients get the medication they need to live healthy lives.

Long Term Substitute Teacher

• Aug 2017 - Mar 2019

Associate Substitute Teacher

• Jul 2015 - Mar 2019

On an as needed basis, I help the lead teacher to maintain a safe, positive environment for infant, toddler, or preschool-age children. On an as needed basis, I help the lead teacher to maintain a safe, positive environment for infant, toddler, or preschool-age children.

Long Term Substitute Teacher

• Aug 2018 - Dec 2018

Office Administrator

• Jan 2014 - Dec 2015

Assistant to the CEO. Helped to draft emails, communicate with the team, and schedule all meetings for the CEO of a small startup non-profit in the technology sector. In this role, I remained positive, motivated, and organized while duties varied drastically day-to-day. Assistant to the CEO. Helped to draft emails, communicate with the team, and schedule all meetings for the CEO of a small startup non-profit in the technology sector. In this role, I remained positive, motivated, and organized while duties varied drastically day-to-day.