Experience

BAKERY LORRAINE LLC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Team Lead

  • May 2022 - Present

  • Responsible for training and onboarding new staff. • High level of professionalism in dealing with daily customer interactions and escalations. • Responsible for training and onboarding new staff. • High level of professionalism in dealing with daily customer interactions and escalations.



Central Texas SPCA

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Mar 2022

  ● Maintained all documentation pertaining to the intake and adoption of hundreds of cats and dogs. ● Implemented training programs to ensure staff education and development. ● Led monthly shelter staff meetings to discuss important staff memos and grow team morale. ● Served as the point of communication between staff members, the board of directors, volunteers, shelter partners, and the public. ● Maintained supply inventory and determined what to include in our weekly donation wish list and what to purchase according to our yearly budget. ● Oversaw all aspects of employee relations including recruiting, hiring, coaching, training, and firing. ● Processed biweekly payroll for employees and managed labor budget to ensure we were within our target. ● Kept detailed records of incoming donations and volunteer hours. ● Collaborated with the board of directors and shelter partners for the success of adoption events and fundraisers. Show less



Quest Software

• United States
• 1 - 100 Employee

• Sales Development Representative

  • May 2020 - May 2021

  ● Contacted B2B customers by telephone and email seeking new business in Microsoft Platform management solutions. ● Scheduled and arranged product demonstrations with territory specialists. ● Investigated and monitored leads and related sales activities. ● Attained President's Club level in the first year at 100.3% of sales quota for 2020. ● Consistently met quota of 300+ cold calls per week to clients spanning all industries. ● Facilitated tech demos with sales and engineering teams. Show less



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Retail Operations Manager

  • Nov 2018 - May 2020

  ● Served on opening leadership team arranging $100K retail space, teaching new staff, and designing systems and processes to merge Eataly and Park MGM brands. ● Supervised four shift supervisors, 15 cashiers, and 4 retail stockers. ● Facilitated orientation for 50+ staff. Designed and revised training materials to fit into a one-day orientation format. ● Created SOPs for department procedures including stocking, facing, cleaning, FIFO, and excellent customer service. ● Assessed monthly P&L reports to increase profits by at least 10% year over year. ● Proposed new ideas for product and display locations increasing visibility and growing the category annually. ● Eliminated low-performing items to limit inventory and maximize profits. ● Determined promotional and merchandising activities. ● Led all aspects of monthly physical inventory counts for the retail market area. ● Reviewed count data and store product mix to secure products addressing customer needs while limiting overhead. ● Sourced between local vendors and Eataly's import warehouse. Show less



Eataly

• United States
• Food and Beverage Services
• 700 & Above Employee

• Grocery Assistant Manager

  • Mar 2018 - Nov 2018

• Front End Assistant Manager

  • May 2017 - Mar 2018

• Guest Relations Ambassador

  • Nov 2016 - May 2017



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Sep 2015 - Jun 2016

• Lead Shift Manager

  • Jun 2013 - Sep 2015

• Barista Trainer

  • Oct 2012 - Jun 2013