Sarah Yecke

Client Experience Manager at InfoReady Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Ann Arbor, Michigan, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Client Experience Manager
      • Nov 2021 - Present

    • Client Engagement Lead
      • Jan 2019 - Nov 2021

      - Facilitate onboarding process for new clients- Conduct live product training sessions via Zoom- Develop resources (articles and videos) for end users and administrators- Resolve technical support and best practices questions via email and phone

    • Higher Education
    • 700 & Above Employee
    • Program Manager for Student Involvement
      • Jan 2018 - Dec 2018

      Served as primary point of contact for 500+ student organization leaders and advisor for Programming Board and Activity Fee Allocation Committee- Coordinated and approved annual registration of 300+ student organizations- Created and implemented student organization training (in-person and online resources)- Led transition from OrgSync to Campus Labs Engage: Built back end of system, trained colleagues, and developed marketing plan for campus wide rollout- Updated office website and led internal marketing team- Managed community service activities, events, and tracking- Developed, revised, and communicated policies and procedures related to risk management, funding, and event planning- Assessed internal and campus wide programs and initiatives Show less

    • Assistant Director of New Student Orientation Programs
      • Mar 2016 - Dec 2017

      Organized logistics for 30 face-to-face programs for over 3,000 new direct from high school, adult, and transfer students and their guests- Recruited, hired, trained, and supervised 60 student Orientation Leaders- Collaborated with 50+ campus departments and student organizations to host information fair- Monitored and recorded online orientation attendance and submitted reports to enrollment management- Mentored two graduate assistants to re-design and implement Orientation Leader training Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Program Assistant for Patient and Community Engagement (Major Gifts Team)
      • Jan 2015 - Jun 2015

      Coordinated event logistics engaging current and prospective donors (catering, valet, A/V set-up) - Managed invitations and RSVPs for guest lists of over 3,000 - Extracted online and computer-based reports and organized data for tracking and benchmarking - Requested and scheduled in-person meetings with faculty to engage them as philanthropic partners - Met monthly with development officers to follow up on their prospects and determine next steps - Researched prospective donors and evaluated giving capacity based on several criteria Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Involvement Intern
      • May 2012 - May 2014

      - Created and presented training resources for student leaders and advisors in seminar format - Trained and supervised seven undergraduate Involvement Ambassadors (new position 2013-2014) - Advised Ambassadors as they planned workshops and roundtables and created student organization resources - Collaborated with several Student Life departments to plan student leadership awards banquet for over 500 - Reviewed and approved over 300 student organization profiles and constitutions through online CollegiateLink system (Maize Pages) - Developed and analyzed surveys to assess effectiveness of student organization training and Maize Pages - Routed contracts, answered phone calls, and provided front desk customer service as needed Leadership Connection Coordinator and Facilitator: - Coordinated logistics within a $35,000 budget for Leadership Connection, a weeklong student organization retreat with 80 participants based on StrengthsQuest™ - Facilitated sessions for organization vision and mission and group processes with team of nine staff members - Structured reflection activities for students to plan their future work on campus Show less

    • United States
    • Higher Education
    • 300 - 400 Employee
    • Student Activities and Residence Life Intern
      • May 2013 - Aug 2013

      - Revised Student Handbook with current policies and contact information for new administrators - Contacted local restaurants and businesses to gauge interest in a Student ID rewards program - Created schedules for student organization Advisor Training, Student Leader Training, and Student Life Night (student organization fair) - Designed advertisements for Welcome Week events and the Student Government Association - Assigned over 60 students to residence hall rooms based on their roommate preferences and study habits from written applications - Updated Resident Adviser Training and contacted campus administrators to present department information during training Show less

    • Co-chair
      • Apr 2011 - May 2012

      - Managed largest student-run organization, responsible for deploying over 400 students to 38 sites domestically and internationally for service projects during Spring Break - Collaborated with partner to plan and facilitate weekly meetings for Executive Board of 12 students - Directed allocation of six-figure budget for travel costs, site leader education, and campus recruitment - Coordinated risk management for all sites, including vehicle rental and international travel - Facilitated conversations on social justice issues with group of 14 Site Leaders - Organized weekly pre-trip education meetings with Co-Site Leader for group of 12 students - Worked with community members in over 10 non-profit organizations focused on issues of homelessness, hunger, and education - Led nightly reflection sessions using methods such as discussion, journaling, and teambuilding activities Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Jan 2011 - May 2012

      - Administered standardized assessments (Woodcock-Johnson) to K-3rd graders- Helped children become comfortable with fMRI scanner and assisted in data collection at imaging center- Selected regions of interest on maps of white matter tracts using ROQS software- Assisted in design and data collection for EEG experiment on the relationship between temperament and self control

    • Tutor
      • Jan 2011 - Jan 2012

      - Led one-on-one review sessions in psychology courses for student athletes- Compiled reports on students’ progress that were shared with advisors and coaches

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Aug 2009 - May 2010

      - Explained experiments to participants and debriefed after completion - Created stimuli for face perception studies using FaceGen software - Collected and entered data - Explained experiments to participants and debriefed after completion - Created stimuli for face perception studies using FaceGen software - Collected and entered data

Education

  • University of Michigan
    Master of Arts - MA, Higher Education - Student Access and Success
  • Vanderbilt University
    Bachelor of Arts - BA, Psychology and Medicine, Health, & Society
  • The Australian National University
    Study Abroad Semester
  • Toledo St. Ursula Academy

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