Experience

InfoReady Corporation

• United States
• Software Development
• 1 - 100 Employee

• Client Experience Manager

  • Nov 2021 - Present

• Client Engagement Lead

  • Jan 2019 - Nov 2021

  - Facilitate onboarding process for new clients- Conduct live product training sessions via Zoom- Develop resources (articles and videos) for end users and administrators- Resolve technical support and best practices questions via email and phone



The University of Toledo

• Higher Education
• 700 & Above Employee

• Program Manager for Student Involvement

  • Jan 2018 - Dec 2018

  Served as primary point of contact for 500+ student organization leaders and advisor for Programming Board and Activity Fee Allocation Committee- Coordinated and approved annual registration of 300+ student organizations- Created and implemented student organization training (in-person and online resources)- Led transition from OrgSync to Campus Labs Engage: Built back end of system, trained colleagues, and developed marketing plan for campus wide rollout- Updated office website and led internal marketing team- Managed community service activities, events, and tracking- Developed, revised, and communicated policies and procedures related to risk management, funding, and event planning- Assessed internal and campus wide programs and initiatives Show less

• Assistant Director of New Student Orientation Programs

  • Mar 2016 - Dec 2017

  Organized logistics for 30 face-to-face programs for over 3,000 new direct from high school, adult, and transfer students and their guests- Recruited, hired, trained, and supervised 60 student Orientation Leaders- Collaborated with 50+ campus departments and student organizations to host information fair- Monitored and recorded online orientation attendance and submitted reports to enrollment management- Mentored two graduate assistants to re-design and implement Orientation Leader training Show less



Vanderbilt University Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Assistant for Patient and Community Engagement (Major Gifts Team)

  • Jan 2015 - Jun 2015

  Coordinated event logistics engaging current and prospective donors (catering, valet, A/V set-up) - Managed invitations and RSVPs for guest lists of over 3,000 - Extracted online and computer-based reports and organized data for tracking and benchmarking - Requested and scheduled in-person meetings with faculty to engage them as philanthropic partners - Met monthly with development officers to follow up on their prospects and determine next steps - Researched prospective donors and evaluated giving capacity based on several criteria Show less



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Student Involvement Intern

  • May 2012 - May 2014

  - Created and presented training resources for student leaders and advisors in seminar format - Trained and supervised seven undergraduate Involvement Ambassadors (new position 2013-2014) - Advised Ambassadors as they planned workshops and roundtables and created student organization resources - Collaborated with several Student Life departments to plan student leadership awards banquet for over 500 - Reviewed and approved over 300 student organization profiles and constitutions through online CollegiateLink system (Maize Pages) - Developed and analyzed surveys to assess effectiveness of student organization training and Maize Pages - Routed contracts, answered phone calls, and provided front desk customer service as needed Leadership Connection Coordinator and Facilitator: - Coordinated logistics within a $35,000 budget for Leadership Connection, a weeklong student organization retreat with 80 participants based on StrengthsQuest™ - Facilitated sessions for organization vision and mission and group processes with team of nine staff members - Structured reflection activities for students to plan their future work on campus Show less



Lourdes University

• United States
• Higher Education
• 300 - 400 Employee

• Student Activities and Residence Life Intern

  • May 2013 - Aug 2013

  - Revised Student Handbook with current policies and contact information for new administrators - Contacted local restaurants and businesses to gauge interest in a Student ID rewards program - Created schedules for student organization Advisor Training, Student Leader Training, and Student Life Night (student organization fair) - Designed advertisements for Welcome Week events and the Student Government Association - Assigned over 60 students to residence hall rooms based on their roommate preferences and study habits from written applications - Updated Resident Adviser Training and contacted campus administrators to present department information during training Show less



Vanderbilt University Alternative Spring Break

• Co-chair

  • Apr 2011 - May 2012

  - Managed largest student-run organization, responsible for deploying over 400 students to 38 sites domestically and internationally for service projects during Spring Break - Collaborated with partner to plan and facilitate weekly meetings for Executive Board of 12 students - Directed allocation of six-figure budget for travel costs, site leader education, and campus recruitment - Coordinated risk management for all sites, including vehicle rental and international travel - Facilitated conversations on social justice issues with group of 14 Site Leaders - Organized weekly pre-trip education meetings with Co-Site Leader for group of 12 students - Worked with community members in over 10 non-profit organizations focused on issues of homelessness, hunger, and education - Led nightly reflection sessions using methods such as discussion, journaling, and teambuilding activities Show less



Vanderbilt University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2011 - May 2012

  - Administered standardized assessments (Woodcock-Johnson) to K-3rd graders- Helped children become comfortable with fMRI scanner and assisted in data collection at imaging center- Selected regions of interest on maps of white matter tracts using ROQS software- Assisted in design and data collection for EEG experiment on the relationship between temperament and self control

• Tutor

  • Jan 2011 - Jan 2012

  - Led one-on-one review sessions in psychology courses for student athletes- Compiled reports on students’ progress that were shared with advisors and coaches



Vanderbilt University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Aug 2009 - May 2010

  - Explained experiments to participants and debriefed after completion - Created stimuli for face perception studies using FaceGen software - Collected and entered data - Explained experiments to participants and debriefed after completion - Created stimuli for face perception studies using FaceGen software - Collected and entered data