Experience

Futures Housing Group

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Director of Housing

  • May 2022 - Present

• Head of Neighbourhoods

  • Nov 2015 - May 2022

  Strategic and operational lead for frontline housing services including neighbourhoods & tenancy management, tenancy sustainment & employment advice, customer engagement, ASB, home choices & voids management, independent living & Telecare and homeless residential support services.



Keepmoat Regeneration

• Midlands

• Regional Customer Care Manager

  • May 2015 - Nov 2015

  Responsible for managing customer relations on regeneration and new build projects across the West Midlands region. Responsible for managing customer relations on regeneration and new build projects across the West Midlands region.



Consult-ology Limited

• Birmingham, West Midlands, United Kingdom

• Management Consultant

  • Oct 2014 - Nov 2015

  Housing, Support and Telecare consultancy and training services. Provision of interim management support. Service review and transformation. Consultancy provided across a range of housing management, care and support, health and wellbeing and Telecare services. Housing, Support and Telecare consultancy and training services. Provision of interim management support. Service review and transformation. Consultancy provided across a range of housing management, care and support, health and wellbeing and Telecare services.



TSA – The voice of technology enabled care

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Non Executive Director Board Member

  • Aug 2013 - Sep 2014



Stafford and Rural Homes

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Head of Independent Living and Customer Services

  • Feb 2007 - Sep 2014

  Service responsibility for the Older Persons Services, Family Intervention Project, Telecare and Lifeline Services, 24 hour Customer Call Service, Homes and Neighbourhoods for General Needs including Housing Choices, ASB, Tenancy and Estate Management including Caretaking Services and Leasehold and Commercial Property. Role also involves Contract Management for Supporting People and other non commercial contracts.

• Neighbourhood Services Manager

  • Feb 2007 - Oct 2009

  Responsible for Operational Management of an effective Neighbourhood Service, including ASB, Tenancy & Estate Management services, Leasehold and Commercial management, effective partnership working.



Stoke-on-Trent City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Locality Manager & Senior Enforcement Officer (ASB)

  • Apr 2004 - Feb 2007

  Responsible for Operational Management of Housing Management Services and management of the Nuisance Response Team dealing with specialist Anti-Social Behaviour cases, indepth knowledge of ASB legislation & experience of the legal requirements. Responsible for creating & implementing policies & procedures, staff management & extensive project management. Responsible for Operational Management of Housing Management Services and management of the Nuisance Response Team dealing with specialist Anti-Social Behaviour cases, indepth knowledge of ASB legislation & experience of the legal requirements. Responsible for creating & implementing policies & procedures, staff management & extensive project management.