Financial Counselor

• Jul 2019 - Present

Property Manager

• May 2017 - May 2019

Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.  Contracts with tenants by negotiating leases; collecting security deposit.  Accomplishes financial objectives by collecting rents; paying bills; preparing an annual budget; scheduling expenditures; analyzing variances.  Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units contracting with landscaping and other services.  Maintains building systems by contracting for maintenance services; supervising repairs.  Enforces occupancy policies and procedures by confronting violators.  Prepares reports by collecting, analyzing, and summarizing data and trends.  Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations.  Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Community Association Manager Assistant

• Sep 2015 - May 2017

 Attended association and Architectural meetings. Physical inspection of homes for compliance per Design Guideline and Covenants, Conditions and Restrictions  Reviewed applications for home improvements  Worked with the Architectural Committee, liaison between homeowner and the ARC.  Prepared monthly Home Improvement packets submitted by residents. Worked with Homeowners in person, email and phone to help with home improvement packages. In charge of payments, tracking and renewal of RV Parking.

Maintenace Coordinator Assistant Property Manager

• 2014 - 2015

 Assisted two Property Managers in day to day operations. Imputing payments, providing customer service to tenants, owners and vendors.  Worked with vendors and owners to maintain a timely response for work request.  Answered a multi-line phone system. Directed calls to the appropriate person.  Imputed utility bills in to the software system to process for payment.  Maintained excellent customer service while greeting incoming vendors, prospects, owners, and tenants. Notated incoming call and conversations

Assistant Property Manager

• Jun 2002 - Oct 2008

Prepared and distributed invoices and statements to residents. Monitored status of customer payments and managed all aspects of accounts receivable. Maintained and reconciled ledger accounts. Interacted with residents via the telephone, internet, in writing and in person. Maintained excellent customer service achieving 100% on shopping reports consecutively. Prepared and distributed invoices and statements to residents. Monitored status of customer payments and managed all aspects of accounts receivable. Maintained and reconciled ledger accounts. Interacted with residents via the telephone, internet, in writing and in person. Maintained excellent customer service achieving 100% on shopping reports consecutively.