Experience

WILKES COUNTY SCHOOLS

• United States
• Education Management
• 1 - 100 Employee

• GEAR UP Coordinator

  • Aug 2023 - Present



St. Lucie Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Transportation Technology Specialist

  • Sep 2019 - Aug 2023

  1. Assisted in moving, installing, maintaining, implementing, supporting and evaluating the Transportation Department’s software, hardware, and general network equipment. 2. Solely tasked with collecting and compiling critical and time-sensitive data that was submitted directly to the FL Department of Education (to include the FL Education Finance Program and the Full-Time Student Enrollment). 3. Provided daily technical/customer support to other district departments; the district’s 36… Show more 1. Assisted in moving, installing, maintaining, implementing, supporting and evaluating the Transportation Department’s software, hardware, and general network equipment. 2. Solely tasked with collecting and compiling critical and time-sensitive data that was submitted directly to the FL Department of Education (to include the FL Education Finance Program and the Full-Time Student Enrollment). 3. Provided daily technical/customer support to other district departments; the district’s 36 schools; the parents/guardians of the district’s 40,000+ students; and outside agencies. Show less 1. Assisted in moving, installing, maintaining, implementing, supporting and evaluating the Transportation Department’s software, hardware, and general network equipment. 2. Solely tasked with collecting and compiling critical and time-sensitive data that was submitted directly to the FL Department of Education (to include the FL Education Finance Program and the Full-Time Student Enrollment). 3. Provided daily technical/customer support to other district departments; the district’s 36… Show more 1. Assisted in moving, installing, maintaining, implementing, supporting and evaluating the Transportation Department’s software, hardware, and general network equipment. 2. Solely tasked with collecting and compiling critical and time-sensitive data that was submitted directly to the FL Department of Education (to include the FL Education Finance Program and the Full-Time Student Enrollment). 3. Provided daily technical/customer support to other district departments; the district’s 36 schools; the parents/guardians of the district’s 40,000+ students; and outside agencies. Show less



AgFirst Farm Credit Bank

• United States
• Banking
• 500 - 600 Employee

• Customer Support Analyst

  • May 2017 - Aug 2019

  1. Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank and external customers. 2. Logs and documents all customer calls using the call tracking system in accordance with defined, established call handling procedures. 3. Participates in training activities to keep current with product support and self-development. 4. Frequent contact with external and… Show more 1. Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank and external customers. 2. Logs and documents all customer calls using the call tracking system in accordance with defined, established call handling procedures. 3. Participates in training activities to keep current with product support and self-development. 4. Frequent contact with external and internal customers, peers and managers. Show less 1. Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank and external customers. 2. Logs and documents all customer calls using the call tracking system in accordance with defined, established call handling procedures. 3. Participates in training activities to keep current with product support and self-development. 4. Frequent contact with external and… Show more 1. Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank and external customers. 2. Logs and documents all customer calls using the call tracking system in accordance with defined, established call handling procedures. 3. Participates in training activities to keep current with product support and self-development. 4. Frequent contact with external and internal customers, peers and managers. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Professional

  • Oct 2014 - May 2017

  1. Hand-selected from a pool of 100+ of my colleagues to work directly with new hire employees; trained, coached, and directed 30-50 new employees during live call training, 3-4 days a week 2. Represented Human Resources at off-campus recruiting events; chosen by leadership to attend job fairs/recruitment events 2-3 times a month to support the 2016 Hiring Initiative 3. Consistently demonstrated commitment to professionalism and growth by meeting and exceeding monthly… Show more 1. Hand-selected from a pool of 100+ of my colleagues to work directly with new hire employees; trained, coached, and directed 30-50 new employees during live call training, 3-4 days a week 2. Represented Human Resources at off-campus recruiting events; chosen by leadership to attend job fairs/recruitment events 2-3 times a month to support the 2016 Hiring Initiative 3. Consistently demonstrated commitment to professionalism and growth by meeting and exceeding monthly goals/metrics (disconnected lines, calls per day, surveys, upgrades, etc.) 4. Entered information into a computer while speaking with customers on multi-line phone systems, making arrangements for the installation, removal or change of services and/or products while working simultaneously with multiple computer applications and databases 5. Quoted and computed rates for new services accurately, concisely, and efficiently, and summarized and explained what would happen next, and ensured that the customer understood and agreed to the resolution 6. Interacted with other functional groups (Tier 2 Troubleshooting, Credit Department, Financial Services, etc.) to ensure 100% customer satisfaction 7. Met established productivity goals (call handling time, adjusted calls per day, records accuracy, disconnects per call, upgrades, etc) on a consistent basis 8. Represented VZW at Legends Business Meetings in Phoenix, AZ from April 26-28, 2017; there, I was honored as a top performer (top 1% of the entire enterprise). Show less 1. Hand-selected from a pool of 100+ of my colleagues to work directly with new hire employees; trained, coached, and directed 30-50 new employees during live call training, 3-4 days a week 2. Represented Human Resources at off-campus recruiting events; chosen by leadership to attend job fairs/recruitment events 2-3 times a month to support the 2016 Hiring Initiative 3. Consistently demonstrated commitment to professionalism and growth by meeting and exceeding monthly… Show more 1. Hand-selected from a pool of 100+ of my colleagues to work directly with new hire employees; trained, coached, and directed 30-50 new employees during live call training, 3-4 days a week 2. Represented Human Resources at off-campus recruiting events; chosen by leadership to attend job fairs/recruitment events 2-3 times a month to support the 2016 Hiring Initiative 3. Consistently demonstrated commitment to professionalism and growth by meeting and exceeding monthly goals/metrics (disconnected lines, calls per day, surveys, upgrades, etc.) 4. Entered information into a computer while speaking with customers on multi-line phone systems, making arrangements for the installation, removal or change of services and/or products while working simultaneously with multiple computer applications and databases 5. Quoted and computed rates for new services accurately, concisely, and efficiently, and summarized and explained what would happen next, and ensured that the customer understood and agreed to the resolution 6. Interacted with other functional groups (Tier 2 Troubleshooting, Credit Department, Financial Services, etc.) to ensure 100% customer satisfaction 7. Met established productivity goals (call handling time, adjusted calls per day, records accuracy, disconnects per call, upgrades, etc) on a consistent basis 8. Represented VZW at Legends Business Meetings in Phoenix, AZ from April 26-28, 2017; there, I was honored as a top performer (top 1% of the entire enterprise). Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Commander's Administrative Assistant - 20th Aircraft Maintenance Squadron

  • Nov 2008 - Sep 2014

  1. Only SrA (Senior Airman) selected from approximately 700 enlisted personnel to serve under the Commander; daily, I performed tasks and responsibilities 2-3 pay grades above me with minimal supervision. 2. Trusted with "secret" security clearance/trusted agent position. 3. Served proudly in such roles as Customer Service Representative; EPR (Enlisted Performance Report) Monitor; Commander’s Secretary; and other similar administrative duties under three individual Commanders (one… Show more 1. Only SrA (Senior Airman) selected from approximately 700 enlisted personnel to serve under the Commander; daily, I performed tasks and responsibilities 2-3 pay grades above me with minimal supervision. 2. Trusted with "secret" security clearance/trusted agent position. 3. Served proudly in such roles as Customer Service Representative; EPR (Enlisted Performance Report) Monitor; Commander’s Secretary; and other similar administrative duties under three individual Commanders (one Maj and two Lt Cols) for the largest squadron on Shaw AFB (approximately 750 personnel). 4. First-line editor/proofreader of Enlisted Performance Reports (EPRs) and Officer Performance Reports (OPRs); created, populated, updated and verified EMS database; efforts reduced overdue reports from 45% to 2% within only 3 months. 6. Strict adherence to guidelines and rules; consistently ensured compliance and alignment with AFI (Air Force Instruction) and Air Force regulations. 7. Singular Telephone Control Officer (TCO) in the entire squadron; point of contact between office staff and the Communications office on base; only point of contact in the entire squadron for anyone who required a telephone repair/install or a LAN/Internet repair/install. 6. Highly proficient in office programs such as Microsoft Outlook, Excel, Word, Excel, PowerPoint, Internet Explorer, Firefox, Safari, and Google Chrome. Show less 1. Only SrA (Senior Airman) selected from approximately 700 enlisted personnel to serve under the Commander; daily, I performed tasks and responsibilities 2-3 pay grades above me with minimal supervision. 2. Trusted with "secret" security clearance/trusted agent position. 3. Served proudly in such roles as Customer Service Representative; EPR (Enlisted Performance Report) Monitor; Commander’s Secretary; and other similar administrative duties under three individual Commanders (one… Show more 1. Only SrA (Senior Airman) selected from approximately 700 enlisted personnel to serve under the Commander; daily, I performed tasks and responsibilities 2-3 pay grades above me with minimal supervision. 2. Trusted with "secret" security clearance/trusted agent position. 3. Served proudly in such roles as Customer Service Representative; EPR (Enlisted Performance Report) Monitor; Commander’s Secretary; and other similar administrative duties under three individual Commanders (one Maj and two Lt Cols) for the largest squadron on Shaw AFB (approximately 750 personnel). 4. First-line editor/proofreader of Enlisted Performance Reports (EPRs) and Officer Performance Reports (OPRs); created, populated, updated and verified EMS database; efforts reduced overdue reports from 45% to 2% within only 3 months. 6. Strict adherence to guidelines and rules; consistently ensured compliance and alignment with AFI (Air Force Instruction) and Air Force regulations. 7. Singular Telephone Control Officer (TCO) in the entire squadron; point of contact between office staff and the Communications office on base; only point of contact in the entire squadron for anyone who required a telephone repair/install or a LAN/Internet repair/install. 6. Highly proficient in office programs such as Microsoft Outlook, Excel, Word, Excel, PowerPoint, Internet Explorer, Firefox, Safari, and Google Chrome. Show less



University of North Carolina Wilmington

• United States
• Higher Education
• 700 & Above Employee

• Processing Assistant/Data Processor - Office of Advancement Services

  • Jun 2007 - Oct 2008

  1. Updated Donor/Alumni Bio information and new Donors/Alumni entered into Advancement BANNER. This includes the Parent File Project, which has been the main emphasis of the department to date. Updated/added information about Donors/Potential Donors into BANNER using UNCW Data Standards. Verified information using online databases to ensure the most current information was entered. 2. Maintained UNCW public email folders for a list of updates and entered appropriate changes into… Show more 1. Updated Donor/Alumni Bio information and new Donors/Alumni entered into Advancement BANNER. This includes the Parent File Project, which has been the main emphasis of the department to date. Updated/added information about Donors/Potential Donors into BANNER using UNCW Data Standards. Verified information using online databases to ensure the most current information was entered. 2. Maintained UNCW public email folders for a list of updates and entered appropriate changes into BANNER. This included "Alumni", "Alumni ID Requests" and "Spotlight." 3. Maintained newspaper clippings from "ClassNOTES" to ensure updates were included in the Alumni Magazine. Assisted in maintaining "Obituary", which involves marking members of the database as "deceased." 4. Assisted with implementation of brand-new program RuffaloCody, which was adopted to supplement pledge updates, pledge uploads, and error checks of pledges. Checked online databases for information and uploaded/entered the information gleaned into BANNER. 5. Handled return mail and investigated address changes and entered in new addresses into BANNER as they were discovered. Mailings included: Alumni Magazine, receipts, and other miscellaneous departmental mailings. 6. Attended annual, semi-annual, and bi-annual departmental and university training. Show less 1. Updated Donor/Alumni Bio information and new Donors/Alumni entered into Advancement BANNER. This includes the Parent File Project, which has been the main emphasis of the department to date. Updated/added information about Donors/Potential Donors into BANNER using UNCW Data Standards. Verified information using online databases to ensure the most current information was entered. 2. Maintained UNCW public email folders for a list of updates and entered appropriate changes into… Show more 1. Updated Donor/Alumni Bio information and new Donors/Alumni entered into Advancement BANNER. This includes the Parent File Project, which has been the main emphasis of the department to date. Updated/added information about Donors/Potential Donors into BANNER using UNCW Data Standards. Verified information using online databases to ensure the most current information was entered. 2. Maintained UNCW public email folders for a list of updates and entered appropriate changes into BANNER. This included "Alumni", "Alumni ID Requests" and "Spotlight." 3. Maintained newspaper clippings from "ClassNOTES" to ensure updates were included in the Alumni Magazine. Assisted in maintaining "Obituary", which involves marking members of the database as "deceased." 4. Assisted with implementation of brand-new program RuffaloCody, which was adopted to supplement pledge updates, pledge uploads, and error checks of pledges. Checked online databases for information and uploaded/entered the information gleaned into BANNER. 5. Handled return mail and investigated address changes and entered in new addresses into BANNER as they were discovered. Mailings included: Alumni Magazine, receipts, and other miscellaneous departmental mailings. 6. Attended annual, semi-annual, and bi-annual departmental and university training. Show less



University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Applications Coordinator - Office of Scholarships & Student Aid

  • Jun 2006 - Jun 2007

  1. Responsible for providing applications development and provided support for the admissions and financial aid environments in Campus Solutions. 2. Provided Financial Aid guidance, interpretation, and application of policies. 3. Responsible for all faculty and staff Financial Aid processing functions which include (but are not limited to) facilitating recruitment and hiring processes and initiating personnel actions. 4. Maintained full access of complex and basic… Show more 1. Responsible for providing applications development and provided support for the admissions and financial aid environments in Campus Solutions. 2. Provided Financial Aid guidance, interpretation, and application of policies. 3. Responsible for all faculty and staff Financial Aid processing functions which include (but are not limited to) facilitating recruitment and hiring processes and initiating personnel actions. 4. Maintained full access of complex and basic transactions and was held accountable and functioned independently in carrying out assigned duties. 5. Carried out customer service actions with UNC students/parents of UNC student seeking Financial Aid assistance. 6. Completed data entry/processing of Financial Aid paperwork initiated by UNC students/UNC parents. 7. Participated daily in call center; answered questions for students and parents regarding their financial aid awards during times of extremely high call volume. Show less 1. Responsible for providing applications development and provided support for the admissions and financial aid environments in Campus Solutions. 2. Provided Financial Aid guidance, interpretation, and application of policies. 3. Responsible for all faculty and staff Financial Aid processing functions which include (but are not limited to) facilitating recruitment and hiring processes and initiating personnel actions. 4. Maintained full access of complex and basic… Show more 1. Responsible for providing applications development and provided support for the admissions and financial aid environments in Campus Solutions. 2. Provided Financial Aid guidance, interpretation, and application of policies. 3. Responsible for all faculty and staff Financial Aid processing functions which include (but are not limited to) facilitating recruitment and hiring processes and initiating personnel actions. 4. Maintained full access of complex and basic transactions and was held accountable and functioned independently in carrying out assigned duties. 5. Carried out customer service actions with UNC students/parents of UNC student seeking Financial Aid assistance. 6. Completed data entry/processing of Financial Aid paperwork initiated by UNC students/UNC parents. 7. Participated daily in call center; answered questions for students and parents regarding their financial aid awards during times of extremely high call volume. Show less



Alamance-Burlington School System

• Burlington, North Carolina

• Middle School Language Arts/Social Studies Teacher

  • Jun 2002 - Jun 2006

  1. Served at several schools within the Alamance-Burlington School System as a middle school language arts/social studies teacher: --Western Alamance Middle School, 2002-2004 (grade 6) --Woodlawn Middle School, 2004-2005 (grade 8) --Elon Elementary School, 2005-2006 (grades 3 and 4) 2. Selected to assist in the evaluation, modification and organization of the school system's math, science, reading, and writing curriculum. 3. Implemented a… Show more 1. Served at several schools within the Alamance-Burlington School System as a middle school language arts/social studies teacher: --Western Alamance Middle School, 2002-2004 (grade 6) --Woodlawn Middle School, 2004-2005 (grade 8) --Elon Elementary School, 2005-2006 (grades 3 and 4) 2. Selected to assist in the evaluation, modification and organization of the school system's math, science, reading, and writing curriculum. 3. Implemented a variety of intervention programs; promoted individual student achievement/retention by developing several incentive programs. 4. Established an emphasis on quality of instruction; ensured that all students across all skill levels were academically challenged and individually successful. 5. Named Program Lead Manager by Elon Elementary School principal of a reading program named "Soar to Success" (designed for grade 3 students struggling with reading and reading comprehension); efforts resulted in student achievement rates increasing over 50% within just 6 months. 6. End-of-Course and End-of-Grade standardized test scores for all students were always well above the state/national standard. Show less 1. Served at several schools within the Alamance-Burlington School System as a middle school language arts/social studies teacher: --Western Alamance Middle School, 2002-2004 (grade 6) --Woodlawn Middle School, 2004-2005 (grade 8) --Elon Elementary School, 2005-2006 (grades 3 and 4) 2. Selected to assist in the evaluation, modification and organization of the school system's math, science, reading, and writing curriculum. 3. Implemented a… Show more 1. Served at several schools within the Alamance-Burlington School System as a middle school language arts/social studies teacher: --Western Alamance Middle School, 2002-2004 (grade 6) --Woodlawn Middle School, 2004-2005 (grade 8) --Elon Elementary School, 2005-2006 (grades 3 and 4) 2. Selected to assist in the evaluation, modification and organization of the school system's math, science, reading, and writing curriculum. 3. Implemented a variety of intervention programs; promoted individual student achievement/retention by developing several incentive programs. 4. Established an emphasis on quality of instruction; ensured that all students across all skill levels were academically challenged and individually successful. 5. Named Program Lead Manager by Elon Elementary School principal of a reading program named "Soar to Success" (designed for grade 3 students struggling with reading and reading comprehension); efforts resulted in student achievement rates increasing over 50% within just 6 months. 6. End-of-Course and End-of-Grade standardized test scores for all students were always well above the state/national standard. Show less