Experience

Acorn Commercial Finance Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Office Manager

  • Mar 2021 - Present



Peterborough Diocese Education Trust

• Education Management
• 1 - 100 Employee

• Finance Administrator

  • Mar 2019 - Oct 2021



Whittlebury Primary School

• South Northamptonshire

• Special Needs Teaching Assistant

  • Aug 2017 - Mar 2019



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Senior Communications Planner

  • Feb 2017 - Aug 2017

  Six month contract working with the Head of Field Communications to ensure comprehensive and effective communications are shared with the UK employed and self-employed sales workforce. Six month contract working with the Head of Field Communications to ensure comprehensive and effective communications are shared with the UK employed and self-employed sales workforce.



Santander

• Milton Keynes, United Kingdom

• Communications Manager - Strategy and Planning

  • Jan 2016 - Feb 2017

  Responsible for the creation, development and coordination of marketing communication plans across the retail network. Work with the Group Communications Manager to develop and execute the marketing communications strategy for personal customers. Coordinate internal stakeholders across all divisions ensuring messages, channel and media strategies are aligned to achieve short, medium and long term goals. Develop and implement creative, effective and robust marketing communications plans, ensuring all retail audiences (internal and external) are informed about and engaged in relevant initiatives, projects and events. Alongside the Group Communications Manager, act as gatekeeper of all customer marketing communication; monitoring absorbability, message content and continually reviewing, refining and refreshing communication channels and messages for maximum impact. Effectively liaise cross-functionally to ensure consistency of messages and implementation for all customer marketing communication via all channels. Bring dynamic forward-thinking and agility to the team; partner across the whole of the Marketing Communications team to ensure joined up approach.



Avon Italy

• Italy
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Field Communications Manager

  • Oct 2014 - Dec 2015

  Responsible for directing and overseeing the delivery of all day to day and project Field communication in the UK. Work with Head of Field Communications to develop and execute the UK Field communications strategy; supporting business transformation initiatives. Develop and implement creative, effective and robust communications plans, ensuring all field audiences are informed about and engaged in business performance, priorities, incentives, initiatives, projects and events. Act as gatekeeper of all field communication; monitoring absorbability, message content and continually reviewing, refining and refreshing communication channels and messages for maximum impact. Effectively liaise cross-functionally to ensure consistency of message and implementation for all field communication via all channels. Communications lead for Sales and Marketing activation plans, taking responsibility for field communications and engagement with a focus on building engagement and pride in brand. Take responsibility for cross-team management - managing and overseeing team workload and capacity; also responsible for making sure there is a robust process to monitor team output and managing the teams service level agreement. Responsible for managing pinch points within the team resource and managing discussions with customers including Senior Management. Drive dynamic and forward thinking and agility within the team; partner across the whole of the field communications team to ensure joined up approach Responsible for overseeing Field Communications business continuity plans and crisis management. Keep abreast of the external communications environment and leveraging technology to deliver dynamic and relevant communication.



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Senior Communications Planner - projects

  • Oct 2013 - Oct 2014

  Accountable for developing communication strategies to deliver effective project communications to all Field groups in the UK – both employed and self-employed Create and implement comprehensive communication plans where appropriate, ensuring all audiences are aware of necessary information Create and partner with other areas of the business to deliver creative and engaging communications that gain cut-through Use the overall view of all communications to ensure messages are aligned and joined up where appropriate and make recommendations to our customer groups on timings and methods of communications based on extensive previous experience Constantly assess business priorities and messages to ensure no conflict of messages for the end user Courageous in challenging decisions and actions when necessary to ensure the communications strategy is not adversely impacted



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Senior Communications Planner

  • 2008 - 2012

  Design and implement communication strategies and policies to support key business transformation initiatives and critical project support, working closely with UK board, Senior Managers and Project Management Office. Breadth of responsibility encompassed both UK DSB and some communications support for regional and global functions housed within the UK site, such as WEMEA Commercial Marketing, Supply Chain, IT and European Brand marketing. Develop and implement creative, effective and robust communications plans, ensuring all audiences are informed about and engaged in the businesses performance, goals and priorities within the regional and global context; of key people initiatives and people events; and of any other relevant information. Communications lead for project management office to develop communications strategy and execution to support key projects. Communications lead for 360 activation plans, taking responsibility for associate and relevant field communications and engagement with a focus on building engagement and pride in product. Play an active role in the WEMEA and global communications network, inputting into key strategies and events and taking a leadership role as appropriate. Deputy for Communications Business Partner at Operating Council and attend Operating Council as appropriate regarding project management



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Car Fleet Administrator

  • Nov 2005 - 2007

  Manage the ordering and delivery of Field Manager cars. Manage vehicle allocations ensuring accurate data can be submitted to Payroll for P11d, salary deductions, etc. Authorise / manage daily rental cars / pool cars. Manage renewal of road fund licences. Manage Car Fleet filing system including – company car agreements, driving licences and insurance certificates. Primary point of contact for managing traffic offences and parking fines. Upload maintenance and fuel data to Car Fleet management system. Point of contact for the third party travel agency – established on-line self booking tool, built relationships with local hotels, taxi and chauffeur companies.



GUY Salmon Jaguar

• Northampton

• Customer Relationship Manager

  • Jun 2004 - Nov 2005

  As Customer Relationship Manager I was the first point of contact in the Salesroom and qualified all leads. Active in marketing campaigns to increase sales of both new and used cars. Created and implemented a new contact programme for existing customers. As Customer Relationship Manager I was the first point of contact in the Salesroom and qualified all leads. Active in marketing campaigns to increase sales of both new and used cars. Created and implemented a new contact programme for existing customers.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Account Manager

  • Aug 2002 - May 2004

  Predominately a sales function providing financial products to personal customers of the bank.In the main, the role was to provide all banking facilities, including lending, insurance and bank accounts to new customers as well as maintaining current customer relationships and requirements with the bank. Worked in successful branches across Northampton achieving regional performance awards both personally and as part of the branch team.Trained cashiers in how to recognise opportunities within their roles to provide the sales teams with leads for financial needs the customers may have.Excellent rapport building skills with customers and staff and sales knowledge Deputised for Branch Manager during holidays, sickness and Saturday working.

• Customer Service Officer

  • Sep 1999 - Jul 2002

  General cashiering duties, and back office administration (including cash ordering, identifying and rectifying errors and security) in a number of branches across Northampton and south London. First point of contact for customer enquires and referrals from the cashiers, of customers with queries or sales opportunities. Within these two roles built a strong rapport with customers and staff to ensure excellent team work, customer satisfaction and a successful sales team.