Experience

Phorest Salon Software

• Ireland
• Software Development
• 200 - 300 Employee

• Executive Assistant to COO

  • Jun 2023 - Present

  Dublin

• Office Manager

  • Jan 2020 - Jun 2023

  Dublin, Ireland Office Manager Duties: Workplace Experience Management: Ensuring the organisations’ values are upheld across the company globally. Maintaining a strong sense of culture, identifying the areas of improvement (including workplace engagement surveys) and building team morale globally. I develop, plan and lead engagement activities which include: managing the culture budget, organising and driving company events and arranging the logistics for summer and winter gathering. I also organise the day… Show more Office Manager Duties: Workplace Experience Management: Ensuring the organisations’ values are upheld across the company globally. Maintaining a strong sense of culture, identifying the areas of improvement (including workplace engagement surveys) and building team morale globally. I develop, plan and lead engagement activities which include: managing the culture budget, organising and driving company events and arranging the logistics for summer and winter gathering. I also organise the day to day running of culture activities and gifting (Christmas, Halloween, Easter, Birthdays and company milestones). Facilities Management: Overseeing the maintenance & security of the Dublin HQ - a 6 story / 14,000sqf area Overseeing Health & Safety and Compliance: Responsible for hosting H&S inductions with new starters, ergonomics risk assessments for office and remote workers, planning/executing fire drills and fire training. Successfully created and implemented the Return to Work Response Plan, Safety statements, Training in line with the HSE regulations Budget Management: Managing the facilities budget and culture budget Improving office environment: Adjusting environment to create a safe space for workers during Covid-19 and completing office refit in Q1 Day to day duties: Planning the smooth operation of the deliveries, post and admin On-boarding New Starters online: organising and scheduling the first 2 weeks of all our New Starters Inductions

• Senior Team Lead

  • Aug 2018 - Jan 2020

  Dublin Senior Team Lead Duties – • Driving and improving KPI’s and objectives within the team • Personnel Admin – conducting 1:1 meetings, 360 Degree performance reviews and annual salary reviews • Recruitment, coaching and development of the team Office Manager Duties (Maternity Leave cover) • Managing the facilities: Overseeing maintenance, security, deliveries, post, Health & Safety compliance & managing budgets



Primeline Group

• Ireland
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Account Manager

  • Jun 2011 - Aug 2018

  • Ensuring the team provide ‘Omotenashi Service’ (superior service) at all times • Managing KPI’s within the business • Organizing and coordinating events and demonstrations to promote Brand awareness and activity on counter • Admin duties • CRM management • Upholding strong relationships with management, store and our head office . Conducting monthly stock takes and bi annual audits to ensure stock accuracy



Benefit Cosmetics

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Account Manager

  • Oct 2010 - Jun 2011

  County Dublin, Ireland • Managing KPI’s within the business –including sales targets, new launch targets, conversion rates targets and new lead targets (grow the CRM database within the account) • Personnel duties & Admin duties including Recuitment, Training, Inductions & stock control. • Event Planning



énergie Fitness

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Receptionist / Customer Care

  • Dec 2009 - Oct 2010

  Dublin • Deal with all aspects of administration and deal with all customer care and relations including queries and issues • Maintain and develop the CRM database



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Support Manager

  • Feb 2005 - Feb 2008

  Galway • Managing a team of of between 36 and 75 team members • Conducting and presenting regular recruitment events and interviewing and screening potential employees • personnel procedures – hiring, performance reviews, back-to-work interviews • Coordinating the store team (rosters, etc), administrating the branch payroll and sole responsibility for cash control in the store • Training of new team members and further development of existing staff



Carphone Warehouse

• Assistant Manager

  • Aug 2001 - Feb 2005

  County Galway, Ireland • Managing KPI’s on a daily basis and drive the team to exceed targets – gross margin targets, revenue targets, insurance and accessory targets. • Preparing the rosters, conducting audits, cash control / banking and customer care issues