Sarah Wall
Visitor Services Manager at Squam Lakes Natural Science Center- Claim this Profile
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Topline Score
Bio
Credentials
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Yoga Teacher Training 200 hr
California Essence School of Yoga
Experience
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Squam Lakes Natural Science Center
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Visitor Services Manager
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Mar 2017 - Present
• Hire, train, supervise, and evaluate Associates • Develop, communicate, and adjust Associates’ work schedules to provide optimum coverage throughout the season • Assist in answering phones and process cruise reservations; direct calls to appropriate staff; provide customer service. • Work a regular shift at the Admissions window and Gift Shop as a working supervisor who leads Associates by modeling appropriate customer service behavior • Proficient with point-of-sale system; oversee its use to benefit operations • Provide direction and oversee Lead Associates to research and select merchandise for the gift shop • Oversee receipt and pricing of merchandise, and reconciliation with packing slips and purchase orders by Associates • Review invoices from vendors for accuracy. Approve payment in a timely fashion, in order to take full advantage of any discounts available • Oversee measures for spring opening by ensuring thorough cleaning of gift shop and preparing stock room for incoming inventory • Facilitate daily updates to Associates • Supervise the organization and visual presentation of retail merchandise • Direct annual end of season physical inventory count; record data and produce reports from point-of-sale system • Develop annual Visitor Services budget • Produce monthly sales and financial reports • Stay current on upgrades to point-of-sale system and work with Operations Manager to ensure system uptime • Participate in annual review of fee schedules and operational policies; ensure the up-to-date documentation; communicate changes to appropriate staff • Participate in annual review of appropriate signage, brochures, website content, and other Visitor Services-related communications Show less
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New Hampshire Audubon
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United States
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Environmental Services
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1 - 100 Employee
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Events Manager
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Nov 2006 - Present
Develop department budget and create work plan that insures fiscal stability. • Fully execute contracts and plan with outside vendors and customers to execute events and facility rental according to their specific needs. • Manage multiple departments’ master schedules using online calendar system. • Respond to all event and facility rental inquiries and questions via phone and person with a warm, friendly and accurate manner. • Respond with clear and accurate written communication on a daily basis to incoming inquiries via email. • Execute and implement contract specifications. • Manage deposit collection, payments and accounting paperwork. • Manage and oversee hired event staff. • Promote and market the McLane Center as a rental facility for meetings, conferences, weddings and celebrations. • Coordinate all program registrations for the McLane Center including school/youth group programs, birthday parties, adult/family programs, and vacation camps. • Manage program fee billing, accounting paperwork, and deposits. Show less
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Education
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2001 - 2005
Humboldt State University
Bachelor of Science (B.S.), Environmental Science
Community
