Learning Consultant

• Oct 2022 - Present

Training Specialist

• Mar 2018 - Sep 2022

Promoted to working in the Enterprise Technology Division of Manheim’s Parent company and responsible for the effective planning, implementation, and adoption of technology solutions. Full Training cycle from TNA to evaluation. Conduct LNAs across different sites and job profiles. Responsible for the design, delivery and evaluation of classroom based and digital technical training programmes across the national business. Integration of a blended learning approach. Coaching and Training across different sites and job profiles in the usage of a variety of bespoke software. Implementation of new bespoke ERP System across the UK Auction business affecting 1500 employees. Reporting and analysis of training completion data. Management of continuous training updates. Aid in the induction of further trainers - Train the Trainer. Creation of 1500 pages of how-to manuals using Articulate 360 suit. Assessing and feeding back on training quality. Working in an evolving project moving from Waterfall to an Agile implementation. Change Readiness (measure, analyse and implement) Show less

Vendor Support Co-ordinator

• Dec 2005 - Mar 2018

Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Respond to customer enquiries relating to vehicles. Provide quality service and assist in resolving problems. Prepare sales including allocation of stock, record keeping, running order, scheduling, notices to customers, etc. Review vehicles in sale line up, locate missing vehicles, and work with yard representative to ensure vehicles are ready for sale. Facilitation of Online Auctions. Negotiation of sales. General administrative duties. Show less

Service Desk Specialist

• 2003 - 2005

First line telephone operator for queries, complaints and problems. Additional general administrative duties. Raising of invoices and credits. Handling and resolution of customer complaints. Organisation of branch openings and closures including, arranging hardware, software, electrics and systems. General IT assistance and problem solving. First line telephone operator for queries, complaints and problems. Additional general administrative duties. Raising of invoices and credits. Handling and resolution of customer complaints. Organisation of branch openings and closures including, arranging hardware, software, electrics and systems. General IT assistance and problem solving.