Experience

Ability WA
• Australia
• Non-profit Organizations
• 100 - 200 Employee
• Housing Engagement Manager

  • Feb 2023 - Present


Summer Foundation Ltd

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Housing Brokerage Service Coordinator

  • Oct 2021 - Feb 2023

  The Housing Brokerage Service, is another fantastic initiative of Summer Foundation. I have joined a fantastic team, that supports the discharge of people with disability from hospital, to housing that aligns with their housing needs and preferences. The service uses a secondary consultancy approach to support and build the capacity of key professionals like, OT’s, Social Workers, support workers and guardians to form a team to work alongside people with disability who are stuck in hospital. Show less

• Housing Engagement Coordinator (WA & QLD) - Housing Hub

  • Jul 2021 - Oct 2021



Auscare Group

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Disability Services & Accommodation Manager

  • Mar 2021 - Jul 2021

  I am currently leading the Disability Services & Accommodations division, including both residential and in-home care along with growing Auscare’s residential support services including specialist housing options like SIL, SDA and STA. We currently have 82 NDIS participants accessing in home care and 6 NDIS participants accessing our accommodation services to whom we deliver 24/7 acute nursing services. I provide clinical operational management and leadership to a team of Nurses and Support workers who work in our group homes and Support Coordinators to ensure an efficient, effective and streamlined delivery of services within the context of specialised disability 24/7 services. I provide leadership to my team through clinical team meetings and individual meetings where performance is assessed to ensure the highest standard of care is delivered in the participants home and across our individual and group homes. I ensure the team and I deliver exceptional support coordination, from completing comprehensive intake assessments and developing care plans, to attending medical appointments with clients to advocate on their behalf. It is essential that solid client relationships are established to build trust, understand client needs and preferences, to allow us to regularly reassess care and support plans to ensure they align with clients changing needs. In order to deliver optimum Support Coordination, I have gained extensive knowledge of the disability and community sectors in the area where I operate, as I found knowing the quality services available in the required fields enable me to make better recommendations to the participant, and in turn empower staff to better meet the client’s individual needs. I focus on supporting the client to build skills, in facilitating their own independence, by enabling empowerment and choice, promotion of personal resilience and social inclusion to ultimately help the client to achieve their plan goals. Show less



Foundation Housing

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Housing Coordinator

  • Mar 2019 - Mar 2021

  I currently manage a portfolio of 100 specialist properties covering North, South and Metro Perth. The majority of my properties are specifically designed or acquired for people with either a disability or a need for support. These properties vary from long term, transitional to crisis accommodation. Program types include but are not limited to: CDHP: Permanent, supported accommodation for clients with disabilities. ILP: Long term accommodation for clients with severe and persistent mental health illness. Transitional: Short to medium term accommodation, which is accessed from various support services in the community including: Youth, Domestic Violence, Refugee and Homeless services. Within my role I provide, stable housing, through a supportive landlord function. I deliver person – centered support. Psycho-social support, Crisis care management and Tenancy Management in accordance with the Residential Tenancies Act. I have a strong ability to identify the client’s strengths and weakness. I work with the client to develop these skills and as required can link clients to various supportive services and community-based supports, to ultimately support the tenancy and enable them to live independently in the community. I regularly manage the department and offer day to day support and guidance to four metro-based coordinators and support to coordinators based in our regional offices. I am responsible for complying and producing contractual agreements and generating reports with a number of stakeholders across many organisations. It is also my responsibility to create, foster and maintain good working relationships across the social housing and support services sector. Show less



A T Automotive

• Canada
• Individual and Family Services

• Small Business Owner / Service Manager

  • Feb 2012 - Aug 2018

  Despite co-owning the business for 11 years I decided to join my Husband in our family business after our second child was born. My initial role was as Office Manager where I was responsible for all the invoicing, payroll and advertising. In 2014 we decided to expand the business, I Project managed all the building and installation work for the workshop expansion to include onsite MOT testing with a new one-person test lane facility and new customer viewing area. In August 2017, my Husband decided to follow a different career venture and I took on sole responsibility for the garage. I have successfully expanded the business to achieve over £250,000 turnover with only two technicians. Within my role I am responsible for managing all the running costs and invoicing, payroll and HR issues along with full diary management. The negotiating of leases and business deals with customers and suppliers I am able to recognise areas where the business was under performing and modified as required. I ensure the garage upholds top-quality workmanship and excellent customer service to gain and maintain an excellent reputation within the local area. I deal with all aspects of payroll, vat and tax costs and the associated implications to the business. Another rather important part of my role is to ensure the business keeps in-line with current ministry standards for MOT testing and ensuring equipment is calibrated as necessary Show less



Black Country Housing Group

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Housing Officer

  • Feb 2009 - Feb 2012

  I managed a portfolio of over 300 rental properties covering four boroughs.It was my responsibility to manage all aspects of the tenancy.Complete the required monthly/quarterly/annual property and neighborhood inspections.Manage all rent accounts, close monitoring of rent arrears, implementing attainable repayment plans and issuing notices as appropriate.Compiling court documents and attending court to obtain orders and/or terminate tenancies along with securing orders to recover outstanding debts.Attend all evictions along with external enforcement officers.Process housing applications and conduct suitability meetings and request references.Conduct viewings, initial sign ups and inspections as required.Cash handling, taking initial deposits and rental payments.Liaise with external contractors and in-house maintenance teams to action repairs or arrange quotes for required maintenance.Manage all aspects of ASB, which may result in signposting to external agencies and professional bodies.Ensuring all properties are covered by current safety certificates.effectively Advertise and manage properties available for let.Liaise with neighboring authorities to complete mutual home exchanges within a stated time frame.Advise on what benefits and /or grants are available to the tenant and signpost or help complete the forms as appropriate. Show less

• Health Through Warmth Administrator

  • Feb 2009 - Dec 2010

  Within this role I was responsible for inputting and actioning all new referrals on to the database and identifying the routes needed to solve the client’s issues.I liaised with numerous external organisations and contractors, to ensure the client’s needs are met and actioned quickly.Alongside the daily administration tasks, I was also expected to take incoming queries in reference to HTW and update the client accordingly.I worked very closely with the caseworkers and started shadowing them on a daily basis and accompanying them on visits to improve my knowledge of benefits and relevant grants that can assist the client.I delivered all the HTW training to local health care professionals and external agencies that were able to generate enquires Show less

• Caseworker

  • Jan 2010 - Nov 2010