Experience

Next Door Lending

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Officer

  • May 2022 - Present

  - Successfully creating referral based partnerships with realtors, insurance agents, attorneys, and real estate professionals to gain new clientele and repeat business - Close deals by utilizing communication skills, mortgage knowledge, and excellent customer service skills resulting in 95% closed deals in 2021 and 2022 - Complete average of 50 cold lead calls per day regarding purchasing and refinancing options, offering clients an individualized product to each client and determine the best sales approach. - Responsible for learning, understanding, and communicating market changes, mortgage guideline changes, and available products to clients and realtors to determine the best sales approach. - Collect and analyze clients financial records to determine qualifications - Responsible for developing credit repair strategies for non qualified clients to provide a loan approval in the future - Maintain relationships with realtors, title agents, and clients resulting in faster closing times, good client experience, resulting in 100% self sourced business overtime



UMortgage

• United States
• Financial Services
• 300 - 400 Employee

• Mortgage Loan Originator

  • Oct 2021 - May 2022



Rocket Mortgage

• United States
• Financial Services
• 700 & Above Employee

• President's Club Mortgage Banker

  • Nov 2016 - Oct 2021

  - Complete average of 15 cold and warm lead calls/day regarding refinancing options, closing 70% of calls; adept at selecting and selling applicable products to a variety of personalities and interest levels; determine best sales approach and product for each client - Selected for pilot program; on team that had highest conversion rate out of 50 teams nationwide for specific type of loan, chosen to pilot new program to ensure profitability of lead type that was not formerly profitable; lead type is currently revenue-and-profit-producing - Closed hundreds of deals; meet or exceed individual and team goals, which are determined based on industry rates and standards - Received Client Service Award in February 2018 out of 100 total mortgage bankers due to extremely high review received for going “above and beyond” for a client, who took the initiative to call into Client Relations to share his customer service story - Received Love our Clients Award; one of 20 mortgage bankers out of 3,000 total bankers to win award based on high close rate - Licensed by the National Mortgage Licensing System in 23 states; participate in continuing education opportunities to ensure knowledge and information are up-to-date with ever-evolving industry - Extremely self-motivated; supervisor indicated that I do well in fast-paced, dynamic environments and am a quick learner



Nordstrom Trunk Club

• United States
• Retail
• 200 - 300 Employee

• Stylist

  • Aug 2015 - Sep 2016

  - Utilize a consultative sales approach to assess clients needs, resulting in 95% repeat business. - Responsible for meeting and exceeding sales goals each month. - Responsible for keeping up-to-date with the latest fashion trends to make applicable recommendations to my clients. - Successfully employ knowledge of products and clients to upsell to 100% of clients. - Self-source clients through networking and client referrals. - Utilize relationships, time management, and entrepreneurial spirit to develop a sales and marketing plan and build and cultivate leads. - Serves as Tech Ambassador; test new technology updates and provide feedback before rolling concepts out company-wide.



bareMinerals

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Beauty Ambassador

  • Jun 2015 - Aug 2015

  - I form long lasting relationships with clients by creating a welcoming environment and ensuring the client's beauty needs are met, resulting in 85% of customers returning to store for repeat purchases - Consistently meets and exceeds daily, weekly, and monthly sales goals assigned by management. -Responsible for all organization of inventory, ensuring that employees are serving clients as efficiently as possible. -Utilize a deep understanding of beauty and skin care products to make suggestions to my clients with beauty or skincare needs - Assist in preparing the store display while adhering to the marketing standards set by Bare Escentuals - Collaborates with management in the preparation and completion of physical inventory, ensuring the store has adequate supply and accurate financial statements - I utilize my skills and training by performing make overs where i teach clients how to correctly use Bare Escentual's make up and skin care products, leading to an increase in products sold and customer satisfaction -I adhere to all healthy and safety procedures while performing make overs on clients



enthrive Inc.

• Wellness and Fitness Services
• 1 - 100 Employee

• Social Media Volunteer

  • May 2014 - Aug 2015

  - Strengthen and promote brand while targeting brand's demographic target. - Creating daily custom social media content, resulting in 12.5% increase in business - Develops custom nutrition themes based on current health trends, increasing engagement with brand, resulting in positive feedback from clients. - Utilized autonomy to customize role and increase responsibilities in order to maximize impact on business. - Strengthen and promote brand while targeting brand's demographic target. - Creating daily custom social media content, resulting in 12.5% increase in business - Develops custom nutrition themes based on current health trends, increasing engagement with brand, resulting in positive feedback from clients. - Utilized autonomy to customize role and increase responsibilities in order to maximize impact on business.



Western University

• Canada
• Higher Education
• 700 & Above Employee

• Cafe Worker and Barista

  • Mar 2014 - Apr 2015

  - Maintain high level of customer service while serving high volumes of people - Independently conducted marketing study to determine the most effective strategy to advertise healthier food options. This resulted in a 700% increase in healthier products sold. - Offer custom alternatives for customers with specific food allergies or food needs, resulting in 15% increase in repeat business. - Maintain high level of customer service while serving high volumes of people - Independently conducted marketing study to determine the most effective strategy to advertise healthier food options. This resulted in a 700% increase in healthier products sold. - Offer custom alternatives for customers with specific food allergies or food needs, resulting in 15% increase in repeat business.



Champps Americana

• Hospitality
• 1 - 100 Employee

• Server

  • May 2012 - Nov 2012

  - Developed a deep understanding of the menu to offer optimal customer service and offer suggestions to customers with specific requests. - Offered high level of customer service over 95 customers in a fast paced environment. - Developed a deep understanding of the menu to offer optimal customer service and offer suggestions to customers with specific requests. - Offered high level of customer service over 95 customers in a fast paced environment.