Experience

JV Agency

• United States
• Musicians
• 1 - 100 Employee

• Marketing Specialist

  • Sep 2021 - Present



Pollen

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Community Lead

  • Dec 2018 - Oct 2019

  Oversaw day to day operations for the Community Team in North America Hiring manager for Community Team Spearheaded involvement in new verticals by developing new user onboarding and engagement strategies Collaborated with the CRM Team to develop and maintain the team’s content calendar Optimized program management processes increasing team efficiency and increasing ticket sales Maintained and built out multiple user support websites resulting in decreased inquiries and faster… Show more Oversaw day to day operations for the Community Team in North America Hiring manager for Community Team Spearheaded involvement in new verticals by developing new user onboarding and engagement strategies Collaborated with the CRM Team to develop and maintain the team’s content calendar Optimized program management processes increasing team efficiency and increasing ticket sales Maintained and built out multiple user support websites resulting in decreased inquiries and faster ambassador onboarding Updated user support escalation processes achieving faster resolution times, higher quality responses, and increased user satisfaction Continued to travel to festivals working as onsite support for ambassadors and clients

• Community Manager Lead

  • Apr 2018 - Dec 2018

  Assisted Head of Community in leading the team of Community Managers Managed founding Support Team and created training materials Created a user support website resulting in decreased customer inquiries Traveled to festivals working as onsite support for ambassadors and clients Worked as Program Specialist to solve operational problems for the team

• Senior Community Manager

  • Feb 2017 - Mar 2018

  Maintained relationships with users across 30+ music festival and event ambassador programs Created copy to increase user engagement and drive user ticket sales via email, SMS, and Facebook Consistently surpassed sales targets and achieved record ticket sales Analyzed live program data and provided insights to increase performance Identified issues and found resolutions to maintain user and client retention



AEMMP Records

• Entertainment Providers
• 1 - 100 Employee

• Events & Marketing Coordinator

  • Sep 2014 - Dec 2015

  Managed team to execute label events in Chicago, IL and Austin, TX Supervised all booking, event promotion, and day of event activities Acquired sponsorship for the unofficial South by Southwest showcase Created and maintained event budgets Developed marketing plans for events and releases, and worked with the Social Media Manager to execute



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Sponsorship Intern

  • May 2014 - Aug 2014

  Houston, Texas Area Worked under Account Manager and Senior Account Manager Assisted with preparation and execution of Bud Light Platinum activation at Electric Daisy Carnival in Las Vegas Produced various presentations and spreadsheets for clients Created one-sheets for artists in the Red Bull Sound Select program



React Presents

• United States
• Musicians
• 1 - 100 Employee

• Digital Marketing Intern

  • Aug 2013 - May 2014

  Chicago, IL Created copy and posted event details on Facebook and Twitter Researched and organized press contacts and news outlets for event promotion Worked will call and ticketing at various events



Society for the Performing Arts Houston

• Operations Assistant

  • Jan 2014 - Jan 2014

  Houston, Texas Area Worked under the Director of Operations to assist during two 2 productions Assisted with advancing for the various upcoming productions Assisted with preparation for the national touring productions “Pilobolous” and “Elvis Lives” Responsible for ordering catering and setting up hospitality for the incoming artists Served as Production Assistant for the touring show “Elvis Lives” – assisted Tour Manager with various tour related tasks beginning at Load-In thru the end of Load-Out… Show more Worked under the Director of Operations to assist during two 2 productions Assisted with advancing for the various upcoming productions Assisted with preparation for the national touring productions “Pilobolous” and “Elvis Lives” Responsible for ordering catering and setting up hospitality for the incoming artists Served as Production Assistant for the touring show “Elvis Lives” – assisted Tour Manager with various tour related tasks beginning at Load-In thru the end of Load-Out for the show Show less



Society for the Performing Arts Houston

• Development Assistant

  • Jun 2013 - Aug 2013

  Houston, Texas Area Worked under the Director of Development Assisted with acquiring information on existing and possible donors Made various phone calls on behalf of the Director of Development Worked with the Director of Sales and Services to organized ticket receipts in mass Assisted with running a promotional booth at an outdoor concert event



HITS Theatre Houston

• Stage Manager

  • May 2012 - Jul 2012

  Stage manager for Productions of Romeo and Juliet, and The 25th Annual Putnam County Spelling Bee with a cast of approx. 30 students ages 13-19 Worked as a liaison between director and cast Created contact sheet and rehearsal calendar Wrote emails and made phone calls on behalf of the director Responsible for figuring out cast conflicts and reporting information to the director Responsible for making sure all props were inventoried and in their proper place before show… Show more Stage manager for Productions of Romeo and Juliet, and The 25th Annual Putnam County Spelling Bee with a cast of approx. 30 students ages 13-19 Worked as a liaison between director and cast Created contact sheet and rehearsal calendar Wrote emails and made phone calls on behalf of the director Responsible for figuring out cast conflicts and reporting information to the director Responsible for making sure all props were inventoried and in their proper place before show time Sat through every rehearsal and made staging notes for directors Show less