Chief Of Staff

• Jan 2022 - Present

Executive Assistant to The General Manager

• Apr 2021 - Jan 2022

+ Manage Executive calendar + Assist Hotel Manager in day to day tasks; including but not limited to: operational oversight, overseeing logistics of VIP guest stays and interactions + Problem solve and recover property incidences + Ensure corporate compliance with Executive Office systems and protocols + Schedule meetings, prepare agendas including all details for Executive Team + Arrange travel logistics for Executive + Oversee and arrange all details for Corporate Executive visits + Manage and route incoming communications + Respond to email and telephone communications on behalf of General Manager + Serve as the main property contact for all high level, global VIP guests + Proficient in Microsoft Office + Handle hotel/ownership travel logistics and bookings + Proficient in Opera, Workday and Hotsos systems + Work interdepartmental assisting Planning Committee + Input Executive Office PO's and special purchases + Respond to electronic surveys, on behalf of Executive Office + Maintain property specific corporate database + Personally Greet VIP guests to ensure quality of hotel/guest relations + Maintain global VIP guest relationships + Build and maintain guest relationships, property specific + Day to day office operational tasks; including but not limited to: scan, print, prepare documents and PowerPoint presentations, shipping items, and attend departmental meetings. Show less

• Aug 2016 - Jan 2021

+ Hotel Pre-Opening/Opening Team Member+ Maintain and manage Executives' calendar+ Manage scheduling internal and external meetings, including but not limited to virtual and in person conferencing arrangements+ Main point of contact for Elite Guests, Internal upper level Executives, as well as company ownership team. + Departmental Payroll & Scheduling + Welcome and Greet high profile guests, as needed+ Direct respond for all electronic guest comments and Social Media reviews+ Outstanding Customer Relations experience, building and maintaining relationships + Serve as a liaison with guests/clients and ownership team on behalf of the General Manager and Executive Team + Understands, displays, and embraces the company’s culture, maintaining extreme confidentiality and decorum+ Screens incoming calls, mail and emails,responding or delegating as needed + Oversee day to day efficient flow of Executive Office+ Maintains ordering for office supplies and collateral for Executive Team+ Maintains proper disposition at all times ensuring positive attitude, appearance and work ethic.+ Handles and solves complex guest relations matters+ Maintaining and managing property specific corporate database+ Manage all aspects of Executives’ travel essentials, transportation and accommodation planning for both continental and intercontinental travel+ Create/Submit expense reports on Executives’ behalf+ Assisting with Training/On-boarding of Executive Assistants of companies global properties+ Proficient with Microsoft Office+ Comfortable with Excel and PowerPoint + Serves as a main contact for VIP direct bookings, internal and external, in all aspects of reservation process Show less

• Feb 2015 - Aug 2016

+ Delphi / Newmarket systems operator+ Meeting Broker/ Cvent administrator and lead distributor+ Excellence in guest services+ Opera knowledge+ Lotus Notes/Calendar managing+ Superior Organization skills+ Self Motivated Ethic in sales + Hotel planner administrator and lead distributor+ HPN administrator and lead distributor+ Zentila administrator and lead distributor+ Excellence in food and beverage knowledge+ Organizing and developing personalized amenities for clients+ Maintain bookings reports/Meeting Broker unlinked bookings+ Filing and Maintaining client files+ Draft addendums when necessary+ Interact with clients regarding room block bookings+ Manage and distribute phone leads + Inspect site rooms/create sales kits+ Host site visits + Assist with social room blocks and bookings+ Creating contracts/proposals as well as turn overs+ Nominated Employee of the Month Show less

• Jan 2009 - Jan 2015

+ Maintain and ensure compliance with departmental policies and standard service procedures+ Supervise efficient upkeep of equipment and devices+ Analyze all guest requirements and prepare dietary plans + Resolve customer care related issues and ensure guest satisfaction+ Assist all room service staff members to work properly and provide maximum facilities to guests + Monitor all phone calls to room service department to ensure timely resolution+ Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks+ Monitor and ensure completion of orders+ Prepare documents and maintain adherence to departmental standards/policies+ Inspect food and beverage product preparation Show less

• Aug 2008 - Dec 2008