Sarah Taylor
Director of Learning Partnerships at Commversant- Claim this Profile
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Bio
Lynn Wood
Sarah came into our company as we were looking to improve the customer experience and from the outset she was keen to absorb as much as she possibly could to enable her to understand the company vision and objectives. The training materials were of a very high quality and Sarah’s passion and consultative approach ensured every individual became involved and left feeling excited and really believing they could make a difference. The feedback from each team member was extremely positive and the call quality improved dramatically as did the very nature of the team. I would not hesitate to use Sarah again and would heartily recommend her to any company.
Dave Storer
Sarah provided an excellent training package, well honed and presented, delivered with gusto and always willing to be flexible listening to the views of the group and bring these into the discussions of the group.
Carol Bradley
I have had the pleasure of working on the same project as Sarah over the past five years and find her to be very professional. Sarah is a great facilitator, delivering high energy and engaging sessions. She is able build strong relationships with delegates which creates an open and safe environment for them to develop. Sarah's coaching style enable her to 'challenge' the thought process of delegates where necessary, which has been a real strength in the tough environments we have worked in together. I look forward to continuing to work with Sarah.
Lynn Wood
Sarah came into our company as we were looking to improve the customer experience and from the outset she was keen to absorb as much as she possibly could to enable her to understand the company vision and objectives. The training materials were of a very high quality and Sarah’s passion and consultative approach ensured every individual became involved and left feeling excited and really believing they could make a difference. The feedback from each team member was extremely positive and the call quality improved dramatically as did the very nature of the team. I would not hesitate to use Sarah again and would heartily recommend her to any company.
Dave Storer
Sarah provided an excellent training package, well honed and presented, delivered with gusto and always willing to be flexible listening to the views of the group and bring these into the discussions of the group.
Carol Bradley
I have had the pleasure of working on the same project as Sarah over the past five years and find her to be very professional. Sarah is a great facilitator, delivering high energy and engaging sessions. She is able build strong relationships with delegates which creates an open and safe environment for them to develop. Sarah's coaching style enable her to 'challenge' the thought process of delegates where necessary, which has been a real strength in the tough environments we have worked in together. I look forward to continuing to work with Sarah.
Lynn Wood
Sarah came into our company as we were looking to improve the customer experience and from the outset she was keen to absorb as much as she possibly could to enable her to understand the company vision and objectives. The training materials were of a very high quality and Sarah’s passion and consultative approach ensured every individual became involved and left feeling excited and really believing they could make a difference. The feedback from each team member was extremely positive and the call quality improved dramatically as did the very nature of the team. I would not hesitate to use Sarah again and would heartily recommend her to any company.
Dave Storer
Sarah provided an excellent training package, well honed and presented, delivered with gusto and always willing to be flexible listening to the views of the group and bring these into the discussions of the group.
Carol Bradley
I have had the pleasure of working on the same project as Sarah over the past five years and find her to be very professional. Sarah is a great facilitator, delivering high energy and engaging sessions. She is able build strong relationships with delegates which creates an open and safe environment for them to develop. Sarah's coaching style enable her to 'challenge' the thought process of delegates where necessary, which has been a real strength in the tough environments we have worked in together. I look forward to continuing to work with Sarah.
Lynn Wood
Sarah came into our company as we were looking to improve the customer experience and from the outset she was keen to absorb as much as she possibly could to enable her to understand the company vision and objectives. The training materials were of a very high quality and Sarah’s passion and consultative approach ensured every individual became involved and left feeling excited and really believing they could make a difference. The feedback from each team member was extremely positive and the call quality improved dramatically as did the very nature of the team. I would not hesitate to use Sarah again and would heartily recommend her to any company.
Dave Storer
Sarah provided an excellent training package, well honed and presented, delivered with gusto and always willing to be flexible listening to the views of the group and bring these into the discussions of the group.
Carol Bradley
I have had the pleasure of working on the same project as Sarah over the past five years and find her to be very professional. Sarah is a great facilitator, delivering high energy and engaging sessions. She is able build strong relationships with delegates which creates an open and safe environment for them to develop. Sarah's coaching style enable her to 'challenge' the thought process of delegates where necessary, which has been a real strength in the tough environments we have worked in together. I look forward to continuing to work with Sarah.
Credentials
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Associate of the Chartered Institute of Personnel & Development
CIPDFeb, 1999- Sep, 2024 -
Certificate in Training Practice
CIPDFeb, 1999- Sep, 2024 -
Certificate in Training Design
CIPDSep, 1998- Sep, 2024 -
Assoc CIPD
CIPD Qualifications
Experience
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Commversant
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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Director of Learning Partnerships
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Aug 2020 - Present
A seasoned L&D strategist, Sarah has spent 30 years working with many varied businesses to maximise capability and responsible for the training of thousands of delegates both across the UK and internationally. Leading Commversant's training team to develop and deliver a wide portfolio of training interventions, Sarah is herself an accomplished consultant and practitioner who thrives on creating solutions on the most challenging of projects. CIPD qualified (Assoc CIPD) Sarah specialises in behavioural change initiatives, collaborating with stakeholders and senior management to shape the future of organisations through their people. Known for her enthusiasm, creativity and passion for developing others, Sarah is a strong motivator who quickly gains the confidence and commitment of her peers, whilst unlocking their learning potential to embrace change and ensure that performance is quickly enhanced. Working within many verticals markets including telecoms, IT, media, finance and risk, insurance, recruitment, manufacturing, construction, utilities and medical and pharmaceuticals, Sarah has consulted in a number of disciplines such as leadership development, sales enablement and client engagement/customers experience in diverse commercial environments including operations, sales and contact centres.
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Optimality
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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Director Of Training
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Aug 2006 - Present
A seasoned L&D strategist, Sarah has spent almost 30 years working with many varied businesses to maximise capability and responsible for the training of thousands of delegates both across the UK and internationally. Leading Optimality’s training team to develop and deliver a wide portfolio of training solutions, Sarah is herself an accomplished consultant and practioner who thrives on creating solutions on the most challenging of projects. CIPD qualified (Assoc CIPD) Sarah specialises in behavioural change initiatives, collaborating with stakeholders and senior management to shape the future of organisations through their people. Known for her enthusiasm, creativity and passion for developing others, Sarah is a strong motivator who quickly gains the confidence and commitment of her peers, whilst unlocking their learning potential to embrace change and ensure that performance is quickly enhanced. Working within many verticals markets including telecoms, IT, finance and risk, insurance, recruitment, manufacturing, utilities and pharmaceuticals, Sarah has consulted in a number of disciplines such as leadership, sales and customers experience in diverse commercial environments including operations, sales and contact centres.
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ASK Training
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United Kingdom
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Professional Training and Coaching
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Managing Director
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Jul 2002 - Feb 2013
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Director
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Jul 2002 - Jan 2011
Established in 2002, ASK Training is a leading provider of end to end training solutions spanning a wide array of vertical markets. Specialising in change management, sales optimisation and customer service excellence initiatives as well as strategic leadership and coaching, ASK also offers interim L&D consultancy and resources.
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Pareto Law
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Sales Trainer
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Jun 2009 - Feb 2011
Associate Trainer Associate Trainer
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ScottishPower
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United Kingdom
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Utilities
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700 & Above Employee
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Learning and Development Consultant
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Sep 2005 - 2011
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O2 UK
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Wellness and Fitness Services
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Learning & Development Project Manager
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Jan 2007 - Jul 2007
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Training Project Manager
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Jul 2006 - Nov 2006
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AstraZeneca
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Training Consultant
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Sep 2005 - May 2006
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BT
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Belgium
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Financial Services
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1 - 100 Employee
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Training Consultant
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Sep 2004 - Oct 2005
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Norwich Union Life
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United Kingdom
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IT Services and IT Consulting
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Training & Project Consultant
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Nov 2003 - Sep 2004
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Training Project Manager
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Apr 2003 - Nov 2003
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Facilitator
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Mar 2003 - Apr 2003
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Training Manager - Customer Finance
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Oct 2002 - Apr 2003
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Sales Training Consultant
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Mar 2002 - Oct 2002
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Lead Trainer
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Jul 2001 - Mar 2002
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Training Manager
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Jan 2000 - Jul 2001
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Trainer
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Apr 1997 - Jan 2000
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Team Manager
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Feb 1994 - Apr 1997
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Customer Executive
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Mar 1991 - Jan 1994
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Education
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1998 - 1999
Brunel University London
CIPD (Assoc.), CIPD
Community
