Co-Founder

• Jun 2023 - Present

Partnership and product strategies for clients across middleware, legacy infrastructure and Web3 platforms. Preparing clients for scale and operational efficiency through the definition and creation of processes in business development, sales, and revenue development/customer growth. Not just consultancy but execution and handover to your team, setting them up for success. Partnership and product strategies for clients across middleware, legacy infrastructure and Web3 platforms. Preparing clients for scale and operational efficiency through the definition and creation of processes in business development, sales, and revenue development/customer growth. Not just consultancy but execution and handover to your team, setting them up for success.

Founder

• Oct 2020 - Present

Offering business services: * Building, leading and scaling post sale activity teams; Onboarding/Implementation, Success, Support * Project management * Studio management and capacity planning * Software review, recommendation and implementation * Customer experience and customer journey * Process review, streamlining and documentation creation Offering business services: * Building, leading and scaling post sale activity teams; Onboarding/Implementation, Success, Support * Project management * Studio management and capacity planning * Software review, recommendation and implementation * Customer experience and customer journey * Process review, streamlining and documentation creation

Global Director of Customer Success & Customer Support

• Sep 2022 - Apr 2023

Led and scaled the Customer Success team. Moved all technical and product type questions to a new Customer Support team launching Zendesk and creating new processes for clients and internal teams. Personally project managed all Enterprise client from Sales handover, implementation to go live and beyond. Brought in process and structure to streamline processes and improve the customer journey/CX throughout Merkle Science. Led and scaled the Customer Success team. Moved all technical and product type questions to a new Customer Support team launching Zendesk and creating new processes for clients and internal teams. Personally project managed all Enterprise client from Sales handover, implementation to go live and beyond. Brought in process and structure to streamline processes and improve the customer journey/CX throughout Merkle Science.

Project Manager

• Jan 2021 - Jan 2023

Project managing all new Deltek WorkBook implementations on track and within budget. Planning the project, resourcing consultants and replanning as and when based on Deltek/client requirements. Project managing all new Deltek WorkBook implementations on track and within budget. Planning the project, resourcing consultants and replanning as and when based on Deltek/client requirements.

Director of Partnership Success

• Nov 2021 - Sep 2022

* Build, lead and scale all post sale activities; Onboarding & Implementation, Success, Support * Project manage all Enterprise new business Partnership deals

Project Manager & Business Consultant

• Aug 2021 - Nov 2021

Studio Manager

• Jul 2021 - Nov 2021

* Full responsibility of resourcing within the agency * Reviewing and streamlining current resourcing processes * Documenting current processes across the whole agency from pitch to resourcing whilst reviewing and ensuring efficiency * Full responsibility of resourcing within the agency * Reviewing and streamlining current resourcing processes * Documenting current processes across the whole agency from pitch to resourcing whilst reviewing and ensuring efficiency

Business Consultant & Virtual Assistant

• Apr 2021 - May 2021

Responsibilities: * CRM, managing, planning and scheduling all fogging bookings using ClickUp.com * Project managing all fogging projects * Managing social media accounts (LinkedIn, Facebook, Twitter and Instagram) * New business * Ongoing website updates and SEO Initial responsibilities included registering the business with HMRC, registering ICO protection, insurance, creation of the logo and website, setting up all social media accounts, created a survey prior to… Show more Responsibilities: * CRM, managing, planning and scheduling all fogging bookings using ClickUp.com * Project managing all fogging projects * Managing social media accounts (LinkedIn, Facebook, Twitter and Instagram) * New business * Ongoing website updates and SEO Initial responsibilities included registering the business with HMRC, registering ICO protection, insurance, creation of the logo and website, setting up all social media accounts, created a survey prior to launch day in order to collect data for social media campaigns Show less Responsibilities: * CRM, managing, planning and scheduling all fogging bookings using ClickUp.com * Project managing all fogging projects * Managing social media accounts (LinkedIn, Facebook, Twitter and Instagram) * New business * Ongoing website updates and SEO Initial responsibilities included registering the business with HMRC, registering ICO protection, insurance, creation of the logo and website, setting up all social media accounts, created a survey prior to… Show more Responsibilities: * CRM, managing, planning and scheduling all fogging bookings using ClickUp.com * Project managing all fogging projects * Managing social media accounts (LinkedIn, Facebook, Twitter and Instagram) * New business * Ongoing website updates and SEO Initial responsibilities included registering the business with HMRC, registering ICO protection, insurance, creation of the logo and website, setting up all social media accounts, created a survey prior to launch day in order to collect data for social media campaigns Show less

Virtual Assistant

• Dec 2020 - Apr 2021

Software Implementation Consultant

• Jan 2021 - Mar 2021

Software implementation - requirements gathering and collation of documentation in order to prioritise requirements, market research of tools, testing of tools to provide shortlist, final recommendations, configuration of #Scoro Software implementation - requirements gathering and collation of documentation in order to prioritise requirements, market research of tools, testing of tools to provide shortlist, final recommendations, configuration of #Scoro

Account Manager

• Jan 2011 - Mar 2014

Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive. Key responsibilities include: - Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE - Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible - Managing the trainer's diaries -… Show more Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive. Key responsibilities include: - Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE - Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible - Managing the trainer's diaries - Up-selling products and services Show less Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive. Key responsibilities include: - Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE - Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible - Managing the trainer's diaries -… Show more Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive. Key responsibilities include: - Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE - Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible - Managing the trainer's diaries - Up-selling products and services Show less

Technical Overseer

• Feb 2005 - Oct 2010

Technical Overseer August 2010 - current Continuing the tasks below and working closely with management for career progression. Senior Administrator July 2008 - August 2010 Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out. Oct 2007 - July 2008 Working on the… Show more Technical Overseer August 2010 - current Continuing the tasks below and working closely with management for career progression. Senior Administrator July 2008 - August 2010 Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out. Oct 2007 - July 2008 Working on the project team alongside IT developers and Business Analysts. Procedure writing, writing and carrying out test plans and data and diary testing. Feb 2005 - Oct 2007 Working in the back office to become one of the most experienced on the team. Processing transfers, vestings, switches, valuations and projections, for example, as well as training colleagues and new starters, authorising payments and monthly quality sampling. Show less Technical Overseer August 2010 - current Continuing the tasks below and working closely with management for career progression. Senior Administrator July 2008 - August 2010 Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out. Oct 2007 - July 2008 Working on the… Show more Technical Overseer August 2010 - current Continuing the tasks below and working closely with management for career progression. Senior Administrator July 2008 - August 2010 Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out. Oct 2007 - July 2008 Working on the project team alongside IT developers and Business Analysts. Procedure writing, writing and carrying out test plans and data and diary testing. Feb 2005 - Oct 2007 Working in the back office to become one of the most experienced on the team. Processing transfers, vestings, switches, valuations and projections, for example, as well as training colleagues and new starters, authorising payments and monthly quality sampling. Show less

Artist Buffet Manager

• Jun 2008 - Sep 2010

Artist Buffet Manager June 2010 - Sept 2010 Managed the Artist Buffet in many of the UK music festivals such as Download, Hard Rock Calling and Wireless which included organising the set up as well as the area throughout the weekend. Also managed the VIP area at the Help for Heroes Concert at Twickenham where I liaised with sponsors and staff for accreditation during the lead up. June 2008 - Aug 2009 Worked at many of the UK music festivals in both the bar and buffet areas. Artist Buffet Manager June 2010 - Sept 2010 Managed the Artist Buffet in many of the UK music festivals such as Download, Hard Rock Calling and Wireless which included organising the set up as well as the area throughout the weekend. Also managed the VIP area at the Help for Heroes Concert at Twickenham where I liaised with sponsors and staff for accreditation during the lead up. June 2008 - Aug 2009 Worked at many of the UK music festivals in both the bar and buffet areas.