Product Owner

• Jun 2023 - Present

Product Owner

• Jan 2020 - Jun 2023

Product Owner within a major IT transformation project. Undertaking a holistic review of all student development opportunities across The University, with a particular focus on placement activities, including administrative processes and new supporting technologies with a business-led approach to improvement. Successfully leading a multi-disciplinary implementation and tech team using agile working methodology through all stages of the transformation project from discovery to implementation gaining buy-in from stakeholders and senior leadership.Responsibilities include: Mapping key user journeys, business process design development, software (Terra Dotta) configuration, content readiness, User Acceptance Testing (including script development, execution and defect resolution), development and delivery of training and transition programme, software cut-over and delivery. Show less

International Programmes Officer

• Oct 2016 - Jan 2020

Operational delivery of all international activity for outbound students, including study abroad, work placements and short-term activities (summer schools). Key responsibilities: Line management, development and delivery of pre-departure resources for staffand students, partnership development (responsibilities include undertaking site visits, contract negotiation and relationship management), development short-term international opportunities, international emergency response, continuous development and improvement of supporting software (Terra Dotta). Collaborative working to develop and implement operational plans to expand international opportunities in support of the Manchester 2025 vision. Sourcing and managing scholarship funds, budget management for large scale events and travel. Show less

International Programmes Administrator

• Oct 2012 - Oct 2016

Operational delivery of study abroad activities for The University of Manchester including application process, pre-departure preparation and on placement support. Key responsibilities: Delivery of promotional activity (including representing The University at Open Days, UCAS Fairs and creation of Manchester on the Road blog), delivering pre-departure briefings, maintaining relationships with partner universities, development of advice resources, supporting students undertaking international study/work placements on a day to day basis, including those with additional support needs, supporting colleagues across the University to improve administrative processes relating to international study. Website development and maintenance (www.goabroad.manchester.ac.uk), management of social media accounts and assisted in the development and implementation of placement management software (Terra Dotta). Show less

Student Services Adviser

• Sep 2011 - Oct 2012