Business Services Consultant

• Nov 2021 - Present

Serves as EDWC's link between customer-facing activities and their internal technologies, tools and systems that form their unbeatable platform for business growth. In so doing, providing critical project support within EDWC's consulting practice, partnering with senior consultants to engage proprietary analytics, actionable insights and customer solutions to unlock the full potential of growth-oriented companies in Washington County and beyond.

Executive Support Operations

• Apr 2019 - Nov 2021

Provide direct support to EDWC’s Executive Director and the organization’s work as a top-performing economic development consulting practice. Weaving “wow” into the customer experience and EDWC’s unbeatable platform for business growth.

Down Hill Ski Coach

• Jan 2005 - Present

Manage nine coaches and 75 athletes. Organize practice and race schedules for coaches, athletes and parents. Work closely with the board of directors along with coaches to develop and implement a program that works for all of our age groups. Create and maintain training and agendas. Display value of dedication through weekend involvement. Delegate responsibilities to other coaches and volunteers. Manage nine coaches and 75 athletes. Organize practice and race schedules for coaches, athletes and parents. Work closely with the board of directors along with coaches to develop and implement a program that works for all of our age groups. Create and maintain training and agendas. Display value of dedication through weekend involvement. Delegate responsibilities to other coaches and volunteers.

Executive Assistant

• Apr 2011 - Apr 2019

Manage complex and frequently changing travel arrangements as well as coordinate the pre-planning of trips, including international travel. Process travel expenses and reimbursements for multiple executives using Concur software ensuring proper documentation and expense coding is recorded. Manage external contacts and keep track of periodic communication needed for priority contacts. Conduct research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings, including board of directors meetings. Oversee receptionist and front desk area to ensure everyone entering and exiting the building has followed proper procedures. Lead team building initiatives, company events and provide overall support of organizational culture and employee morale. Identify, research and implement vendor services to drive cost reductions within the organization. Distribute company-wide announcements, book conference rooms and coordinate catering for many events including the annual staff development forum. Locate and attach appropriate files to incoming correspondence requiring replies. Frequently use word processing, spreadsheet, database and presentation software. Assist Wholesale, Finance, HR and Marketing departments with special projects. Played key role in implementing new lease tracking software, managed lease files in both paper and electronic form monitoring key deadlines and requirements for over 70 domestic and international leases. In addition hold Wisconsin Notary Public license.

Segment Project Support / Call Center

• Oct 2010 - Apr 2011

Responsible for pulling and updating weekly reports for clients. Working closely with campaign callers to make sure they understand their objectives when on the phone. Work through obstacles they may face using various tools to help improve their quality of conversations. Perform regular database checks ensuring information entered is complete and accurate. Manage trends and obstacles within the information in the database. Respond to various client requests based on reports, data information or new campaigns they are looking to start up.

Senior Sales Support / Franchise

• Apr 2008 - Oct 2010

Create and quality check quotes, maintaining the quotes submitted are reaching the expectations as set by campaign manager and client. Perform regular database checks ensuring information entered is complete and accurate. Manage trends and obstacles within the information in the database. Organize and respond to various inbound traffic flowing in from multiple email boxes and phone lines.

Project Support / Strategic Services

• May 2008 - Jan 2009

Work closely with the Project Manager to coordinate details of projects during start, planning, production and wrap up. Organize and archive project documentation and coordinate schedules with vendors during projects to help keep projects on schedule. Create and send quotes to vendors for bids. Compare bids based on budget, schedule and quality. Provide overall support for Project Manager.

Sales Support

• Oct 2006 - Apr 2008

Account Manager, Field Office Coordinator

• Feb 2000 - Jan 2006

Coordinated communications and sales for 20 plumbing and heating corporations. Assisted 10 sales personnel in account management and sales activity. Communicated with external vendors to facilitate orders, discuss services, and make delivery arrangements. Managed all buying, selling, and distribution decisions. Maintained day-to-day office operations. Managed inventory. Served as front line contact for customers. Responded to customers’ unique requests in an efficient manner. Answered numerous telephone calls and counseled customers on solution options. Managed communications via email, voice mail system, fax, and phone. Streamlined processes using technology where possible. Handled all computer related tasks and trained owner how to perform basics. Studied and mastered technical product specifications.