Experience

Hilton Norfolk THE MAIN

• United States
• Hospitality
• 1 - 100 Employee

• Convention Services Manager

  • Mar 2023 - Present



Parthenon Management Group

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Meetings Manager

  • Apr 2021 - Mar 2023

  • Execute all aspects of event management for annual conferences of 500+ attendees including, but not limited to, hotel and venue contract negotiation, vendor contracting and logistics coordination, registration process and module creation, travel accommodation management, event marketing strategy development, and content accreditation. • Develop, manage and reconcile annual operating and meeting budgets exceeding $500,000 each on behalf of four non-profit medical research associations and societies. Executed 2021 budgets within 3% of target profit goals. • Build and maintain partnerships with Boards of Directors and Planning Committees to ensure daily operating procedures of societies align with growth and outreach plans. • Perform weekly analysis of registration, fundraising, and forecast data sets to enhance operating knowledge of cost and risk management strategies and improve societies’ financial reports year-over-year. • Recognized by employer for Exceptional Service award for outstanding service levels to managed societies. Show less



Gaylord Opryland Resort & Convention Center

• United States
• Hospitality
• 100 - 200 Employee

• Event Manager

  • Apr 2019 - Oct 2020

  • Partnered with contracted clients to plan catering and meeting details for conventions up to 3,000 attendees, contributing $1.5 million in catering revenue to a $92 million dollar total fiscal year for the department in 2019.• Received MVP Award in 2019 for outstanding contributions to both Event Management department and overall hotel business goals. • Drove client satisfaction and brand loyalty by delivering a personal, white-glove customer service experience. Earned exceptional event satisfaction personal scores of 98% or higher year-over-year for duration of tenure with Gaylord. • Guaranteed client and business goals were met through cross-functional team collaboration, facilitating interdepartmental communications and cooperation.• Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.• Restructured training and development processes for team of 14 event managers while leading on-boarding and orientation for new hires. Show less

• Wedding and Executive Meetings Event Manager

  • Apr 2017 - May 2019

  • Managed wedding client experience from end of sales phase through closure of event, orchestrating vendor relations, setup and catering details with a focus on client satisfaction and flawless operational execution. • Planned and executed a fiscal year worth $2.3 million dollars in revenue in 2018 as an individual event manager. • Revitalized and implemented business processes throughout the property and attractions to streamline communication and performance, as well as drive overall departmental success. Resulted in a 300% growth in profit during 12-month period. • Cultivated and organized team of 30+ vendors for client use, managing operations and execution for social events, corporate conventions, trade shows and board meetings. Show less

• Conference Coordinator

  • Mar 2016 - Apr 2017

  • Oversee conference functions with day-to-day coordination as Convention Center floor manager and meeting planner's advocate for corporate and social events up to 10,000 attendees. • Proactively sought out and resolved potential execution challenges and creatively utilized resources to meet client requests and resolve operational issues. • Acted as training manager for new team members, teaching brand expectations and customer service standards to advance client satisfaction department-wide Show less