Experience

Practice Promotions

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Web & Online Services

  • 2018 - Present

  Major Responsibilities: Devising, establishing, and directing the implementation of web and online services management initiatives while leading Digital, Web, and Paid Advertising departments; identifying resolutions of complex issues and development of growth strategies and organizational KPIs; scrutinizing digital products and web strategies to detect and recommend areas of improvement; leading talented staff for the introduction of large product into market; preparing and delivering effective presentations for clients and internal trainings; evaluating web performance / analytics to prepare and deliver progress reports to executive administration for informed decision-making. Key Accomplishments: • Recognized for reducing churn rate and increasing current client renewals and services while establishing multiple departments from scratch. • Boosted organizational performance by training, leading, and mentoring cross-functional teams, including on-shore and off-shore employees. • Ensured maximum client satisfaction and retention while serving as escalation point for VIP and enterprise client accounts. • Generated business by developing and executing client retention strategies. • Enhanced client experience through strategic creation and adaptation of customer onboarding and lifetime journeys. Show less