Experience

Praesidium, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Product Support Manager

  • Nov 2020 - Present

  Product Support Manager for an Abuse Prevention organization.Lead a team of 4-6 support representatives (phone/email) across four platforms. (Online training/learning management systems (LMS), Background screening, and Self-assessment platform)Manage the workflow of support tickets and escalations through Salesforce. Respond to clients inquiries via phone or email. Handled client onboarding, client customizations and hosted client training sessions or webinars over our services. Collaborated with Product Mangers to conduct testing and root cause analysis for discovered issues.

• Product Support Specialist Tier 2 Lead

  • Nov 2020 - Aug 2022

  Assisted clients via email or phone across 4 platforms. Handled escalated tickets or calls. Set up accounts and handled dashboard customizations based on clients needs. Assisted in development of new platforms or updates. Technical support for Tier 2 level tickets.



CK Family Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Behavioral Health Adminstrative Assistant

  • Jan 2020 - Mar 2021

  Performed general front desk duties such as checking in patients, handling patient records, and answering questions and concerns from parents/foster parents, Scheduling appointments, and patient vitals. Responsible for auditing, filing and ongoing maintenance of the Behavioral Health referrals. Responsible for verifying insurance and handling any billing issues or denials until resolved. Tracking documents weekly and monthly to ensure compliance. Performed general front desk duties such as checking in patients, handling patient records, and answering questions and concerns from parents/foster parents, Scheduling appointments, and patient vitals. Responsible for auditing, filing and ongoing maintenance of the Behavioral Health referrals. Responsible for verifying insurance and handling any billing issues or denials until resolved. Tracking documents weekly and monthly to ensure compliance.



LunchPro LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Concierge

  • May 2018 - Nov 2019

  Main contact between Pharmaceutical Sales Representatives, medical offices and local restaurants. Scheduled in office lunches and coordinated catering services. Handled incoming calls, texts and emails in a call center like setting. Ran company rewards system for sales reps by managing points and distributing gift cards. Produced leads for potential partnering restaurants. Main contact between Pharmaceutical Sales Representatives, medical offices and local restaurants. Scheduled in office lunches and coordinated catering services. Handled incoming calls, texts and emails in a call center like setting. Ran company rewards system for sales reps by managing points and distributing gift cards. Produced leads for potential partnering restaurants.



The Cakery & Marcona Kitchen

• Dallas/Fort Worth Area

• Administrative Assistant/Sales

  • Aug 2013 - May 2018

  Planned and Coordinated events. Oversaw and ordered inventory for both the bakery and catering department. Responded to customer and vendor inquiries. Assisted customers in store, on the phone and online. Basic accounts receivable and accounts payable. Worked alongside the owner, scheduling and preparing for meetings, handling errands, general office duties and basic HR needs. Planned and Coordinated events. Oversaw and ordered inventory for both the bakery and catering department. Responded to customer and vendor inquiries. Assisted customers in store, on the phone and online. Basic accounts receivable and accounts payable. Worked alongside the owner, scheduling and preparing for meetings, handling errands, general office duties and basic HR needs.