Experience

Purple Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Director

  • Feb 2016 - Present

  ● Lead, monitor, motivate and support team members and supervisors● Lead & contribute to meetings with teams for reviews and planning● Point of contact for coordination with parent consortium organisation in UK● Managing compliance with legal, ABTA and consortium requirements● Recruit new team members across several departments (sales, marketing, and customer service)● Liaise with official bodies with queries and supporting investigation results/ documentation –Insurers, solicitors, Advertising Standards Authority & ABTA.● Crisis management – set up processes and effectively manage and co-ordinate crisis scenarios – severe weather, terrorist attacks, airline failures & Covid-19 ● Overseeing implementation of new legislation - GDPR and Package Travel Directive in 2018● Managing HR processes and procedures ● Handling difficult or escalated situations and conversations with clients.

• Operations Manager

  • Jun 2011 - Feb 2016



Various Companies

• United States
• 700 & Above Employee

• Hospitality roles while travelling

  • Aug 2009 - Apr 2011



Pinpoint, MasterCard Loyalty Solutions

• Australia
• Advertising Services
• 1 - 100 Employee

• Sales Support

  • Oct 2009 - Mar 2010

  ● Cold calling prospective B2B clients ● Appointment setting for regional sales representatives all over Australia ● Administrative support ● Diary management/ support ● Cold calling prospective B2B clients ● Appointment setting for regional sales representatives all over Australia ● Administrative support ● Diary management/ support



1800 Hotels

• Dublin

• Sales Agent

  • Oct 2007 - Aug 2009

  Based in a busy start-up company, it was a highly pressurized and target-driven sales environment. ● Inbound phone sales ● B2C hotel reservation sales ● Commission on KPIs based salary ● Highly competitive sales team Based in a busy start-up company, it was a highly pressurized and target-driven sales environment. ● Inbound phone sales ● B2C hotel reservation sales ● Commission on KPIs based salary ● Highly competitive sales team



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Aug 2006 - Aug 2007

  Worked for the administration & support temporary and contract desk. It was a very busy role, working to tight deadlines along with weekly and monthly targets to generate new business. ● Screening candidates via phone and face to face interviews ● Supported them to prepare their CVs and develop their interview skills ● Sourcing job vacancies from businesses by cold calling HR/ hiring managers ● Sending email/postal marketing ● Organizing face to face meetings Worked for the administration & support temporary and contract desk. It was a very busy role, working to tight deadlines along with weekly and monthly targets to generate new business. ● Screening candidates via phone and face to face interviews ● Supported them to prepare their CVs and develop their interview skills ● Sourcing job vacancies from businesses by cold calling HR/ hiring managers ● Sending email/postal marketing ● Organizing face to face meetings