Revenue Controller

• Jul 2022 - Present

Revenue Controller

• Mar 2020 - Jun 2022

Revenue Controller

• Aug 2019 - Mar 2020

Legal Credit Controller

• Dec 2018 - Jul 2019

Legal Credit Controller (6 Month FTC)

• Jun 2018 - Dec 2018

• Responsible for chasing own portfolio of client accounts (Private, Litigation, Corporate, Real Estate, employment) • Chasing outstanding debts by telephone and email • Processing credit card payments over the telephone • Liaising with Directors, Partners & Fee Earners to facilitate payment and arranging for client queries to be resolved in an efficient and timely manner • Working in connection with the Cashiers Departments for accurate allocation of payments per SAR • Liaising with the Billing Team for bill related queries • Arranging and monitoring payment plans • Searching files in the DMS for relevant contacts and copy invoices • Chasing payment of disbursements (Counsel & other professional fees) which can only be paid out once funds are received • Collecting 5 million+ incorporating aged debts (oldest 2016) and smaller balances • Seeking partner approval for client monies to be used against bills • Reporting breaches of SAR (internal) • Accurately recording information on the collections module • Producing timely information / reporting on request • Referring accounts for legal action • Processing bank charge write offs • Offering assistance to others in the department as required • Providing information to Credit controllers and Managers ahead of meetings • Providing cover for team members due to absence or holiday Show less

Commercial Property Credit Controller

• Jul 2016 - May 2018

• Responsible for collecting £136 million p.a • KPI: Collect 95% of debt within 5 days of quarter day & 98% within 28 days • Chasing rent, service Charges & management fees at Quarter Ends • Posting and allocating cash daily • Chasing Utilities, dilapidation's & ad hoc charges throughout the year • Negotiating repayment plans • Production of the Aged Debtor Report monthly and on request • Arranging/Attending Shopping Centre & Management meetings to review Aged Debt • Chasing payments via email & phone • Recommending & Preparing bad debt for write off • Reviewing unallocated cash and ensuring all remittances have been provided • Reviewing all deductions made from payments • Covenants and recommendations regarding credit limits • Escalating & resolving account queries in a timely manner • Complex account reconciliations • Continually reviewing & improving systems & processes • Working closely with the Property Admin, Asset, Service Charges Teams etc • Instructing Bailiffs for non -payment • Instructing Solicitors re: Stat Demand relevant Tenants • Running Credit Check Reports in Experian Pentland brands:Key Achievements: • Started employment at month end with no training or knowledge of SAP or inductions and took on five brands immediately taking charge and building relations with both the brands and customers • Significantly reduced aged debt across brands/accounts. AR is Consistently 90+% Current with less than 2% 60 Days • Received a Chairman’s award within six months of joining the company • Winning a ‘Passion’ award for “Showing great passion & resilience under extreme pressure whilst maintaining a positive, helpful attitude & being a great resource to the team” • Stepping into management through deputy team leading and mentoring new starters Show less

Accounts Assistant

• Apr 2016 - Jun 2016

Medical Recruitment Credit Controller

• Nov 2015 - Mar 2016

• Chasing NHS Trusts, Hospitals & Shared Service Centers • Extensive account reconciliations across 70 accounts (Guys, Heartlands, Whittington) • Query management • Liaising with allocations team based in India • Implementing a new report & improved way of working for Shared Service Centre (£1 Million+ ) • Liaising with Corrections Team to establish query & accurate resolution • Escalating accounts in a timely manner reducing aged debts • Reviewing unallocated cash and ensuring all remittances have been provided Show less

Media Credit Controller (3 Month Contract)

• May 2015 - Jul 2015

• Responsible for own portfolio of 100+ Accounts (Hilton Hotels, Cisco, Bentley, Walkers) • Production of the Aged Debtor Report • Logging all credit control activity on DDS • Escalating & resolving account queries in a timely manner • Forecasting monthly cash flow (Approx. 5 million GBP) • Sales Ledger reconciliations Weekly & Monthly • Regular meetings with Sales managers and Customer Services • Chasing (60%) & Allocating cash received (40%) GBP, EUR & USD • Responsible for own portfolio of 100+ Accounts (Hilton Hotels, Cisco, Bentley, Walkers) • Production of the Aged Debtor Report • Logging all credit control activity on DDS • Escalating & resolving account queries in a timely manner • Forecasting monthly cash flow (Approx. 5 million GBP) • Sales Ledger reconciliations Weekly & Monthly • Regular meetings with Sales managers and Customer Services • Chasing (60%) & Allocating cash received (40%) GBP, EUR & USD

Retail Credit controller (Apparel, Fashion)

• Jun 2011 - Jan 2015

• Arranging/Attending Annual Global Credit Conferences & actively participating in workshops/ presentations • Taking on Deputy team leader role covering sickness/holidays • Mentoring & training New Starters through the “Buddy Programme” • Assessing training & development needs for New starters • Responsible for own portfolio of brands (400+ Accounts) (Blacks, Amazon, Go Outdoors) • Production of the Aged Debtor Report weekly & monthly • Holding Brand & Management meetings to review Aged Debt • Debt analysis including bad debt provisions • Negotiating repayment plans • Escalating & resolving account queries in a timely manner • Forecasting monthly cash flow (Approx. 10 million GBP) • Liaising with Risk Manager to minimise risk to the company & adjust credit limits • Reviewing credit held orders & placing accounts on stop • Preparing cases for Debt Collection Agencies & Solicitors • Reviewing unallocated cash and ensuring all remittances have been provided • Reviewing Debit note report • Actively participating in reducing DSO Days across ledgers • Complex account reconciliations • Regular meetings with Sales managers and Customer Services • Owning & attending Customer visits with Key accounts to build relationships and resolve queries (Go Outdoors, Amazon) • Seasonal order book reviews to ensure there is no disruption to deliveries due to credit limits • Collecting Royalties across International Licensed Brands (USD & EUR) • Processing credit card payments online • Continually reviewing & improving systems & processes • Converting customers to BACS v cheques & online invoices v postal • Running Credit safe reports to review credit limit increase requests • Producing Process flows (Invoice to payment) across Key Customers to ensure awareness of restrictions and issues which may lead to late/non-payment & where we may be able to assist to make this a smoother process • Covering for International credit control Show less

Retail Accounts Receivable Assistant & Senior Credit Controller

• Jan 2006 - Jun 2011

• Credit checking potential customers (ICC)/ Opening new accounts • Maintaining all aspects of portfolio including multi million pound customers (Ledger Value 20 million, 100+ accounts) • Allocating payments/ daily system reconciliations to bank account • Generating credit notes for delivery discrepancies • Allocating money from accruals to contra payments • Credit control via phone, email, fax • Putting accounts on stop/ Releasing held orders • Supervising temporary Credit controllers • Preparing cases for legal action • Responsible for collecting upwards of £15 million monthly • Liaising with Account Managers to resolve customer issues • Reporting weekly/monthly cash flow to the Financial Services Manager • Producing weekly/monthly Aged Debt Reports • Producing monthly DSO days report • Actively working to reduce DSO days from 60 to 40 • Assisting with yearly stock takes at various locations • Completing inventory reports at M/End, reported to FD • Reconciling stock at M/End • Bank Reconciliation inc. Foreign Currency • Inter-company accounts reconciliations and payments Key Achievements: • I was part of a small team who successfully relocated the Accounts department from London to Liverpool after the acquisition from Heinz • Actively reduced DSO days to meet industry targets and below • Studied and gained the AAT qualification alongside working full-time Show less

Sales Accounts Clerk

• Jul 2005 - Dec 2005

Accounts Receivable Clerk

• Jan 2005 - Jun 2005

Support Worker (Learning Disabilities)

• Jun 2003 - Dec 2004

Assistant General Manager (General Store)

• Jan 2001 - May 2003