Experience

Milliken Floors ANZ
• Australia
• Building Materials
• 1 - 100 Employee
• Senior Customer Service Representative

  • Mar 2019 - Present

ArchiStar.ai
• Australia
• Software Development
• 1 - 100 Employee
• Customer Success Manager

  • Jul 2018 - Feb 2019


Cordell Information /Corelogic Australia

• Key Account Co-Ordinator / Sales Operations

  • May 2014 - Dec 2017

  • Maintain the external lead system – check incoming leads against existing database across 2 CRM systems (Salesforce & CRM Dynamics). Maintain the allocation list to all sales teams nationally. Run analysis reporting monthly. • Provide CRM Salesforce support nationally to over 80 staff (sales teams, research teams) • Provide support to the National Sales Team – leads, opportunities, quotations, research • Provide support to the National Account Management team – maintain a manual excel spreadsheet, opportunities, quotations. • Run and maintain all National reporting for the Sales Teams nationally (Sales Funnel, Sales Activity, Notice to Terminate, eComm Marketing) • Assisted in the migration and implementation of new CRM and new accounting system • Liaised and negotiated with NZ partner (Pacifecon) in all pricings, quotations, sales, renewals and exchange rates. Maintained quarterly spreadsheet of all ingoing and outgoing sales and renewals for the finance team. • Assisted the Marketing team in implementing sales campaigns nationally to the sales teams. Ran pipeline reports and weekly activity reports – leads/opportunities VS sales • Assisted the ‘Training Academy’ – maintained all internal accreditation listings for all sales staff. Uploaded all training packages and courses in the internal learning platform. Ran and maintained all training reports. • Inductions – managed all inductions of new staff. Provided training packs and managed initial training programs. • Event Planning – managed several external events for Clients. Managed booking / marketing platform, booked accommodation and event rooms. Managed collateral and assisted the event host all aspects of the event. • Reception duties – all general reception duties including mail, basic accounts, phone systems • 2016 EMPLOYEE OF THE YEAR Show less



Bupa Australia

• Wellness and Fitness Services

• Sales and service Consultant

  • Aug 2010 - May 2014

  As a Sales and Service consultant I processed claims and was strongly focused on sales of health insurance. Highly experienced in: • Meeting monthly sales revenue and retention targets (individual and team) • Providing quotes and following up with customers • Converting quotes to sales via customer follow up • Completing daily telemarketing to existing customers to review their level of coverage and maximise / cross sell • Contacting corporate groups and completing off site group and individual presentations • Completing daily balance, banking and cash counts accurately • Keeping personal cash float and processing both EFT and cash claims • Providing a high level of customer service Show less



NSW Maintenance

• Australia
• Construction

• Operational Coordinator

  • Sep 2006 - Jul 2010

  As an operational coordinator I managed contractors, work orders, invoicing and accounts. Highly experienced in: • Interpretation of work orders from Strata agents, real estates, builders and home owners • Assigning works to relevant tradesman and contractors • Overseeing maintenance issues and enabling them to be carried out quickly • Overseeing and following up tradesman • Liaising with builders, agents, contractors and home owners • Preparing invoices • General office duties including filing, time management, customer service Show less



Laing & simmons wentworthville

• Australia
• Real Estate
• 1 - 100 Employee

• Property Manager

  • May 2003 - Sep 2006

  As a property manager I managed a portfolio of 280 properties. Highly experienced in: • Arrears control • Overseeing maintenance issues and being able to have them carried out quickly • Preparing new and renewal lease agreements • Carrying out thorough and detailed property inspections • Preparing reports for Landlords • Resolving disputes • Exceptional courtroom skills and preparation of necessary paperwork • Assisting and conducting end of month Trust accounts • Insurance claims and garnishee orders • Invoicing of landlords and tenants • Advertising and internet updates • Canvassing for new business • Reaching targets set by management in finding and securing additional rental properties • Reaching targets set by management in leasing properties • Assisting the sales team in presentation meetings Show less