Experience

Oxford Brookes University

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT Services Business Partnership Manager

  • Jun 2016 - Present

  Strategic partnering for both business and supplier engagement. Responsible for Pipeline management - strategic planning for IT service delivery - IT planning, service identification and development, project identification and implementation, process improvement, identification of future IT requirements. Lead on initiatives including performance monitoring and reporting. Strategic partnering for both business and supplier engagement. Responsible for Pipeline management - strategic planning for IT service delivery - IT planning, service identification and development, project identification and implementation, process improvement, identification of future IT requirements. Lead on initiatives including performance monitoring and reporting.



Achilles Information Limited

• United Kingdom
• Information Services
• 100 - 200 Employee

• IT Services Relationship Manager

  • Jun 2012 - Jun 2016

  Responsible for the creation and delivery of IT communication plan. Management of business relationship. Service delivery consisting of embedding ITIL framework, continuous process and communication improvement for outsourced service desk, standardisation of service. Supplier relationship management.

• UK Marketing Manager

  • Oct 2007 - Jun 2012

  Responsible for the professionalisation of the UK marketing entity - establishing strategy and associated plans, defining new and existing customer journeys for lead generation and customer loyalty programmes. Delivering marketing programmes that would include integrated campaigns, content creation, customer on boarding campaigns, full promotional activities from PR, events management, website management, newsletters to surveys. Internal marketing plans and communication. Team leadership and development. Show less



Abingdon and Witney College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Head of Marketing

  • Oct 1999 - Oct 2007

  Responsible for the creation and deployment of marketing objectives – from planning through to budgetary control. Team leadership and development. Management of all marketing promotional activities for student recruitment, partnerships and staff. Management of integrated communications campaigns from concept, creative design, copy, production and distribution. In-house and external agency design management. Website and social media management. Event management. Market Intelligence. Management of Public Relations activities both in-house and externally resourced. Schools Liaison and partnerships. Show less



Pera Training

• Marketing/Business Development Executive

  • 1998 - 1999



John Bowtell Suzuki Cars

• Marketing Executive

  • 1996 - 1998



Moss Plastic Parts Ltd

• Assistant Product Manager/Marketing Co-ordinator

  • 1990 - 1996