Client onboarding manager

• Feb 2019 - Present

Client Services Manager

• Apr 2018 - Feb 2019

-Responsible for managing and executing a range of client-focused initiatives-Research and compile project-specific intelligence and analysis-Develop content presentations, project briefs, program timelines, etc.-Research and develop distribution lists for traditional and digital media, social -channels/networks and other targeted influencers-Distribute media releases, web/digital content-Media outreach/story placement-Media interview/coverage followup/coordination -Responsible for managing and executing a range of client-focused initiatives-Research and compile project-specific intelligence and analysis-Develop content presentations, project briefs, program timelines, etc.-Research and develop distribution lists for traditional and digital media, social -channels/networks and other targeted influencers-Distribute media releases, web/digital content-Media outreach/story placement-Media interview/coverage followup/coordination

Retail Store Manager

• Apr 2014 - Mar 2018

-Provided training programs, improved recruiting, and implemented customer focused initiatives. -Completed store operational requirements by scheduling and assigning employees; following up on work results. -Maintained store staff of 25+ by recruiting, selecting, orientating, and training employees. Improved results by coaching, reviewing, and disciplining employees; planning, monitoring, and appraising work results. -Exceeded financial objectives by gap management and coaching behaviors. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.-Ranked number 1 location in district 2016-Developed direct reports resulting in 2 internal promotions of team-Achieved 120% to budget in 2018-Improved lead-to-sale conversion by 25% in 90 days of training new employees