Experience

Oakland Catholic High School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Head Varsity Coach, Softball

  • May 2021 - Present

• Assistant Varsity Coach, Softball

  • Feb 2020 - May 2021



Willis Towers Watson

• Norway
• Financial Services

• Financial Solutions Lead Administrator, Benefits Outsourcing

  • Apr 2020 - Present

  Responsibilities include, but are not limited to: Oversight of daily jobs processing related to Client(s) monthly direct bill processing needs [retiree or Active (LOA) employee populations]; tier 2 escalation resolution related to participant and/or Client(s) inquiry; implementation of new Client(s); monthly reconciliation of Client cash reports related to monthly billing; assist in the coordination between System Administrators and various Leadership personnel; responsible for the coordination and execution of on-boarding needs for new Associates; mentoring of new and current Associates; providing input and assistance with the execution of current and newly identified processing updates and system enhancements.

• Analyst, Financial Solutions

  • Jun 2009 - Present

  Responsibilities include, but are not limited to: Oversight of daily jobs processing related to Client(s) monthly direct bill processing needs [retiree or Active (LOA) employee populations]; tier 2 escalation resolution related to participant and/or Client(s) inquiry; implementation of new Client(s); monthly reconciliation of Client cash reports related to monthly billing; assist in the coordination between System Administrators and various Leadership personnel; responsible for the coordination and execution of on-boarding needs for new Associates; mentoring of new and current Associates; providing input and assistance with the execution of current and newly identified processing updates and system enhancements.



Phipps Conservatory and Botanical Gardens

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Manager of Admissions

  • Nov 2004 - Dec 2007

  Responsibilities included, but not limited to: Continuous visitor interaction; ticket sales; membership sales; staffing needs (candidate interviewing, scheduling, time card management, training, etc.); coordination between various additional facilities services to ensure a positive and enjoyable visitor experience; cash management/reconciliation; POS ticketing system knowledge and troubleshooting expertise; visitor conflict resolution. Responsibilities included, but not limited to: Continuous visitor interaction; ticket sales; membership sales; staffing needs (candidate interviewing, scheduling, time card management, training, etc.); coordination between various additional facilities services to ensure a positive and enjoyable visitor experience; cash management/reconciliation; POS ticketing system knowledge and troubleshooting expertise; visitor conflict resolution.