Experience

Hartford HealthCare Rehabilitation Network
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Patient Service Representative

  • Aug 2020 - Present


P.F. Chang's China Bistro Inc.

• Lead Bartender

  • Aug 2016 - Present

  Providing patrons with superior service and an enjoyable, memorable experience. Excelling at upselling customers to help drive average ticket increases. Leveraging interpersonal skills and drink-making knowledge to cultivate loyal customers. Training new hires on product knowledge and protocols in line with state mandated regulations. Managing bar inventory and practicing waste reduction techniques crucial to lowering liquor costs. Consistently keeping the bar and work area clean and sanitary in compliance with bar standards and local, state, and federal laws. Promoted to Key Manager within 2 years with the company, running shifts and filing all labor, profit, and other accompanying reports at close of business. Promoted to lead bartender within 3 years. Show less



Luxury Pool & Spa

• United States
• Retail
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2015 - Aug 2016

  Answering telephones and taking detailed messages. Recommending appropriate items and directing or leading customers to selections. Scheduling appointments, deliveries, and service maintenance work as well as writing and maintaining invoices required. Writing sales contracts, invoices, and all associated paperwork. Following up sales leads in Salesforce for business expansion. Advising buyers regarding various offers, payment options, and close productive deals. Using Google Analytics to better determine the ad market and creating ads on Google, Facebook, and Instagram to drive business. Show less



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • May 2013 - Aug 2014

  Responding and resolving on every first call to customer service questions and issues regarding benefits, eligibility, and claims while using multiple databases, including support resources, and while maintaining and exceeding performance goals in areas of first call resolution, customer satisfaction, call quality, and efficiency. Cross-trained in multiple call platforms and service products. Assisting in training new hires in learning the essential duties and responsibilities within the company, while teaching all systems, databases, processes, and regulations of the company according to government guidelines. Working on a dedicated customer service line for escalated problems with first call resolution. Show less