Finance Manager at Alamo Cycle Plex

• Nov 2021 - Present

Finance Manager at Alamo Cycle Plex

• Nov 2021 - Present

Finance Manager at Alamo Cycle Plex

• Nov 2021 - Present

Lead Medical Assistant

• Jul 2020 - Jul 2022

Medical Assistant/Surgical Coordinator

• 2013 - Jul 2020

* Strong and experienced healthcare services professional Leverages marketing skills with critical thinking to provide excellent customer/patient service. • Exemplify strategic planning and critical thinking by successfully coordinating care of surgical prospects and converting 90% into definite surgeries. • Proven ability to provide excellent customer service and problem-solving by rapidly and courteously addressing patient concerns resulting in an increase of positive online ratings and reviews according to external auditors. • Initiated new referral sources by acting as a liaison and connecting with an array of Medical Providers and Physical Therapists in the area while cultivating the referring relationship through reciprocity increasing New Patient consultations by 37%. • Lead and developed new in-office and surgical scheduling processes improving efficiency by 50%. • Supervision of clinical staff under same provider to ensure effective and timely completion of projects/tasks. • Responsible for managing patient care from beginning to end from coordinating referrals, scheduling appointments and surgeries, processing orders, supervising authorizations for a wide variety of procedures, in addition to discussing insurance benefits to provide exceptional patient and practice support. Show less

Small Business Specialist- Labor Costs and Benefits Consultant

• Jan 2012 - Aug 2013

* Helping Companies of all sizes capitalize on their core competencies: Cash Flow, Talent, Risk • Responsible for managing clients' accounts, handling customer inquiries, and maintaining loyalty by providing excellent customer service. • Tasked with profiling territory through prospecting, sales calls, and networking to identify new prospects daily and secure consulting appointments. • Proven record of successful lead conversion by capitalizing on a consultative-sales approach. • Achieved great customer loyalty with 95% account retention rate by promptly resolving service issues/billing inquiries through offering creative solutions for a win-win situation while repairing customer trust. • With minimal supervision, continuously surpassed monthly sales quota and even exceeded it during the last 3 months of employment. • Developed new business relationships and improved on existing partnerships with Banks and CPA's to expand business sources and ultimately increase sales. Show less

Sales and Development Assistant

• Jan 2011 - May 2011

• Carried out client presentations to Fortune 500 companies outlining the strategic value of company expansion, nationally and internationally, while problem solving for potential risks. • Worked closely with Sales and Development director planning and securing new potential business opportunities inclusive of international companies and freight and distribution companies. • Demonstrated ample knowledge in business growth by identifying opportunities based on competitor market share and analyzing product strength and weakness. • Exemplified excellent customer service skills by consistently improving member satisfaction through expert resolution of conflicts, issues, and concerns. Show less

Marketing/ Events and Operations Intern

• Jun 2010 - Aug 2010

Coordinated marketing activities for the men's and women's basketball and soccer teams. Managed the creation and delivery of promotional media including posters and flyers Presented final project on a new concept for the basketball teams in order to create more attendance and sales of season tickets to senior leadership of the company Coordinated marketing activities for the men's and women's basketball and soccer teams. Managed the creation and delivery of promotional media including posters and flyers Presented final project on a new concept for the basketball teams in order to create more attendance and sales of season tickets to senior leadership of the company