Experience

Quintessential Brands Group

• United Kingdom
• Wine & Spirits
• 1 - 100 Employee

• Group PMO Manager (Project Management Office)

  • Sep 2020 - Present

• Human Resources Project Manager

  • May 2020 - Sep 2020

• HR Operations and Employee Relations Lead

  • Dec 2019 - May 2020

  A hybrid HR role across a manufacturing business of over 400 colleagues. Leading a team to drive and deliver HR and Employee Relations activity across 4 sites internationally. Reporting to the HR Director responsible for all aspects of the employee lifecycle including payroll.



Meridian Foods

• Wrexham, Wales, United Kingdom

• HR Business Partner (Relief)

  • Oct 2019 - Nov 2019

  Short term cover of a HRBP role due to absence within the organisation of 150 people across 3 sites. Reporting into the Senior HRBP worked remotely and quickly developed relationships and understanding of processes within a new industry. Short term cover of a HRBP role due to absence within the organisation of 150 people across 3 sites. Reporting into the Senior HRBP worked remotely and quickly developed relationships and understanding of processes within a new industry.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• HR Business Partner

  • Oct 2018 - Sep 2019

  Partnering the Regional Manager to drive the Business and HR plan across 31 stores with 3,500 colleagues. Responsible for leading regional resourcing, leading transformational activity and delivering people plan. Required to be in touch with internal and external people trends and insight to identify opportunities for the employee experience in Retail. Accountable for the design and delivery of the Regional people plan appropriately developed from the People Strategy.

• HR Manager

  • Aug 2017 - Sep 2018

  Responsible for the delivery of activity relating to specific areas of risk and significant volume in a geographical area; e.g. employee relations activity. Champion of the HR service and provides professional advice, guidance and coaching to Store Management teams relating to implementing people initiatives. Drive the HR plan and play HR lead on projects within geographical area to support delivery of the plan e.g. Store Closures. Responsible for reviewing trends in relation to volumes/details of ER cases and forming and agreeing action plans e.g. analysed absence data and agreed action plan which led to a reduction of 56 long term sick cases. Whilst fulfilling this challenging role, I completed my CIPD Level 5 qualification on a part-time distance-based learning course. Show less

• People Policy Specialist

  • Jan 2015 - Jul 2017

  Provided specialist HR advice to Line Managers, the internal employee body and employees across M&S. Tailored communication style based on the stakeholder. Worked along side the legal team on employment tribunals, supported the management of complex cases, identified HR trends/insight and analysed data from calls taken both internally and externally. Provided training and up-skilling on various policies both on a 1-2-1 and group level. Key achievements; re-launching the Customer Satisfaction Survey increasing response rate by over 2,000%, developed and launched an internal recognition program and organised the European Works Council for 21 representatives across 15 countries. Show less

• Head Office and Logistics Service Manager

  • Sep 2014 - Mar 2015

  Working in a shared service environment I delivered the role in head office and established the role within the new distribution centre. Understanding the complexities of varying policies and time & attendance systems. Developed and managed the release of system changes and new business requests through HR Shared Service. Held monthly service performance reviews with Senior HR Managers reviewing trends and identifying key issues.

• Logistics Service Manager

  • Feb 2014 - Sep 2014

• Retail Service Manager

  • Jun 2012 - Jan 2014

  Managed the transition of a new HR time and attendance system to 419 stores, including presenting change plans to Senior Managers, training and pre-transition activity. Once transitioned supported and trained stores through sign off activity to ensure correct usage. In addition, managed relationships between the customers, senior stakeholders and HR Shared Service. Dealing with varying levels of incidents, complaints and escalations on a day to day basis. Managing ad hoc projects that impact over 80,000 employees including the Peak Operating Guidelines, Holiday Release Schedule, System upgrades and new Store openings. Show less

• Commercial Manager

  • Jan 2012 - Jun 2012

  In addition to completing a Commercial role, implemented a new Time and Attendance system as pilot locations by being a champion for the role out to over 900 colleagues, in a challenging sales environment. Responsible for organising and fulfilling set up activities as well as engaging and training regional, store, commercial managers and store colleagues.

• Graduate Management Trainee

  • Sep 2011 - Jan 2012

  Achieved a placement year out of 7,000 candidate selection process. Trained in Foods, Clothing, HR, Finance and Operations. Applied statistical analysis of sales gained through degree experience. Most notable achievements; Exceeding peak food to order sales by 18% on the year, through energetic and dynamic sales techniques and supporting the launch of Cost Improvement Program to reduce coach figures by 50% through positive engagement sessions.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Section Manager

  • Sep 2009 - Aug 2010

  Job share as Late Night Ladieswear and Lingerie Section Manager whilst completing a degree. Required strict time management and insightful knowledge of the late-night operation. Focused on the team of 23-line reports, developing one to Section Manager Level and two to Section Co-ordinator level.

• Business University Placement Position

  • Sep 2008 - Aug 2009

  Achieved a placement year out of 7,000 candidate selection process. Trained in Foods, Clothing, HR, Finance and Operations. Applied statistical analysis of sales gained through degree experience. Most notable achievements; Exceeding peak food to order sales by 18% on the year, through energetic and dynamic sales techniques and supporting the launch of Cost Improvement Program to reduce coach figures by 50% through positive engagement sessions.