Sarah Samir
Guest Relations Manager at Hilton Cairo Heliopolis- Claim this Profile
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Bio
Credentials
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Career Wellness Nano Tips with Shadé Zahrai
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Experience
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Hilton Cairo Heliopolis
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Egypt
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Hotels and Motels
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1 - 100 Employee
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Guest Relations Manager
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Jul 2021 - Present
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Hospitality Manager
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Mar 2019 - May 2020
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Hilton Cairo Heliopolis
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Egypt
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Hotels and Motels
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1 - 100 Employee
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Guest Relations Manager
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Aug 2018 - Mar 2019
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Assistant Executive Housekeeper
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Apr 2016 - Mar 2019
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Fairmont Heliopolis & Towers, Cairo
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Egypt
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Hospitality
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1 - 100 Employee
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Assistant Executive Housekeeper
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Apr 2016 - Feb 2018
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Housekeeping Manager
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Feb 2015 - Apr 2016
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Fairmont Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Assistant Manager
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Jul 2011 - Feb 2015
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Fairmont Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Front Office Supervisor
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Mar 2010 - Jan 2011
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JW Marriott
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Hospitality
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700 & Above Employee
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Guest Relations Agent
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Oct 2009 - Feb 2010
Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering, Escort VIPs to their rooms and check them in before their arrival. Attends promptly to customers' inquiries and assists them with their needs. Promotes all the facilities of the hotel for the guests.
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Front Office Receptionist
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Feb 2008 - Oct 2009
Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. Handling guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfil guest requests. Deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information. Be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, handling guest’s final bill and collect payments. For last 5 months, I was acting as a shift leader.
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Front Office Receptionist
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Feb 2008 - Oct 2009
Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. Handling guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests. Deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information. Be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, handling guest’s final bill and collect payments. For last 5 months, I was acting as a shift leader.
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JW Marriott
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Hospitality
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700 & Above Employee
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Business Center Agent
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Feb 2007 - Dec 2007
Responsible for providing administrative support to guests. Responsible for providing guests with business inquires which may include typing, faxing and photocopying. Responsible for providing guests with High Speed Internet Access. Responsible for providing guests on the proper use of office equipment and processes, such as computers and long-distance calling. Responsible for providing administrative support to guests. Responsible for providing guests with business inquires which may include typing, faxing and photocopying. Responsible for providing guests with High Speed Internet Access. Responsible for providing guests on the proper use of office equipment and processes, such as computers and long-distance calling.
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Education
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2005 - 2010
Faculty of Arts, Ain Shams University.
Bachelor's Degree, Sociology
Community
