Experience

stay at home mom
• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee
• person in charge

  • Feb 2014 - Present

Humane Society of Huron Valley
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Patient Recovery Monitor Volunteer

  • Sep 2012 - Feb 2014


University of Michigan Health System

• United States
• Restaurants
• 1 - 100 Employee

• Patient Services Assistant

  • Nov 2011 - Mar 2012

  Checking in/out patients as needed using University of Michigan computer system Scheduling new and established patient appointments Answering phone calls from patients who need to schedule, cancel, reschedule, or confirm an appointment Filing all intake paperwork for new patients Answering all e-mail requests from physical and occupational therapists regarding scheduling needs and other requests Checking in/out patients as needed using University of Michigan computer system Scheduling new and established patient appointments Answering phone calls from patients who need to schedule, cancel, reschedule, or confirm an appointment Filing all intake paperwork for new patients Answering all e-mail requests from physical and occupational therapists regarding scheduling needs and other requests



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Call Center Agent

  • Sep 2011 - Nov 2011

  Taking incoming calls from new and established patients-scheduling, rescheduling, and cancelling appointments and answering any questions. Triaging referrals that were faxed, and calling those patients to schedule an appointment. Fulfilling e-mailed requests for appointments from department's nursing staff. Taking incoming calls from new and established patients-scheduling, rescheduling, and cancelling appointments and answering any questions. Triaging referrals that were faxed, and calling those patients to schedule an appointment. Fulfilling e-mailed requests for appointments from department's nursing staff.



BirdBrain Inc

• United States
• Farming

• customer service representative

  • Jun 2010 - Aug 2011

  assisting independent retailers with credits for damages, answering questions, and taking wholesale orders. Entered larger company wholesale orders in Bird Brain's DOS system. Generated daily Excel spreadsheets of current inventory to send to independent customers. Answered e-mails from independent customers and end-user consumers on a daily basis. assisting independent retailers with credits for damages, answering questions, and taking wholesale orders. Entered larger company wholesale orders in Bird Brain's DOS system. Generated daily Excel spreadsheets of current inventory to send to independent customers. Answered e-mails from independent customers and end-user consumers on a daily basis.



Plum Market

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Lead Cashier

  • Jan 2008 - Jun 2010

  Became a lead cashier and regularly kept up morale among cashiers to keep the store running well. * Competent using software including: Windows (XP and Vista), Word, Excel, and Mac OS X. * Developed and organized a weekly list of new produce items for quick reference for all cashiers at registers.; * Manage the customer service desk, which includes answering the phone, taking customer returns, and customer comments. * Supervise all cashiers, ensuring short wait for customers, timely breaks for cashiers, troubleshoot problems with registers, and assist cashiers in counting monies at the end of shifts. * Utilize company's database to record monies received from each cashier during their shift. Show less



Petco

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Apr 2007 - Jan 2008

  Cashier, 2007 - 2008 * Ran the register, answered the phone and assisted customers in locating items in the store. * Part of a team that stocked the shelves and organized the back stock weekly. Cashier, 2007 - 2008 * Ran the register, answered the phone and assisted customers in locating items in the store. * Part of a team that stocked the shelves and organized the back stock weekly.



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Customer Service Team Member

  • Mar 2000 - Jan 2008

  * Managed the customer service desk, answering phones, and taking customer comments and returns. * Developed and organized a weekly list of new produce items using Excel for quick reference for cashiers at each register. * Operated a computerized register and developed a history of accuracy and speed in cashiering. * Managed the customer service desk, answering phones, and taking customer comments and returns. * Developed and organized a weekly list of new produce items using Excel for quick reference for cashiers at each register. * Operated a computerized register and developed a history of accuracy and speed in cashiering.



JC Penny

• United States
• Retail Apparel and Fashion
• 300 - 400 Employee

• Associate

  • Jan 1999 - Jan 2000

  * Stocked shelves and racks with new merchandise in the intimate apparel department before the store opened for the day. * Operated a register, and answered customer questions. * Stocked shelves and racks with new merchandise in the intimate apparel department before the store opened for the day. * Operated a register, and answered customer questions.